Go4Customer IVR, ACD, Predictive Dialer Professional Edition
Downloads Go4Customer an Indian IT Services company provides Outsourced Customer Service and complete range of call center solutions including Interactive Voice Response Systems,Automatic Call Distribution,Predictive Dialers,Help Desk Software, Voice...
[December 30, 2002, 1:01]
Delaware Division Of Revenue Uses WRQ Verastream To Streamline Call Distribution
White Papers The DOR targeted the Bureau of Tax Collections' Automatic Call Distribution (ACD) workload as their first service-improvement project, because it had the highest impact on both constituents and staff.
[August 14, 2003, 16:19]
The Session Initiation Protocol: Providing Advanced Telephony Services Across The Internet
White Papers Signaling protocols are of particular interest because they are the basis for advanced services such as mobility, universal numbers, multiparty conferencing, voice mail, and automatic call distribution.
[August 14, 2003, 0:00]
Cisco IP Contact Center Solutions To Be Deployed By Cox Communications
White Papers Because the company is currently using traditional Time Division Multiplexing (TDM) technology, each contact center is dependent upon individual Automatic Call Distribution (ACD), Computer-Telephony Integration (CTI) and Interactive Voice Response...
[June 7, 2006, 0:00]
Nortel Network Case Study: PowerSeraya Ltd And Seraya Energy Pte Ltd
White Papers An integrated Nortel telephony and contact centre solution including Nortel Meridian 1 Option 11C PBX with Automatic Call Distribution and Nortel Contact Recorder, Nortel CallPilot and Nortel Contact Center - Express.
[December 19, 2007, 0:01]
Breaking The Size Barrier: The Network Based Call Centre Opportunity Among SMEs
White Papers Professional call handling was only available through premises-based call centres - large (often huge) rooms with agents, computers, and phones supported by automatic call distribution (ACD) system to queue and distribute incoming calls, and an...
[February 2, 2004, 5:31]
Why Outrigger Hotels And Resorts Has No Reservations About Using A Hosted Call Center Service
White Papers Find out what Outrigger was looking for when it decided to replace its premise-based automatic contact distribution (ACD) system, and why the company is so thrilled with Echopass' sophisticated yet affordable contact center services.
[November 27, 2006, 13:52]
JJ Food Service Limited Books Up To $250,000 In Hourly Sales With Cisco Customer Contact Solutions
White Papers After evaluating leading contact center solutions, JJ Food Service Limited selected Cisco IP Contact Center (IPCC) Express Edition - a single-server, integrated contact-center-in-a-box that provides independence in agent location, improves agent...
[May 4, 2006, 0:00]
Cisco IPCC Express Edition (Cisco IPCC Express)
White Papers The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call...
[September 8, 2004, 3:00]
TeraVoice Server
Downloads IVR systems (automated attendants, voice menus, information and announcement lines, ordering and payment, polls and surveys, automatic call distribution, TTS, Text-To-Speech), waiting queues and ACD queues for Call Centers and Hotlines, Automated...
[December 30, 2004, 20:46]
What's Driving The Hosted Call Center Market?
White Papers This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand options as you need to replace aging ACD (automatic contact distribution) call center...
[November 27, 2006, 13:52]
Avaya Case Study: 9-1-1 And Beyond
White Papers The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital voice logging. 9-1-1, 3-1-1, the Mayor's Call Center, and other agencies in the District of Columbia...
[June 11, 2008, 1:01]
Boldchat
Downloads Used by over 11,000 active Web sites.Version 5.0.2986 features new interface including a real-time dashboard, automatic chat distribution and queuing, click-to-call, knowledge base and auto-email responder.
[March 19, 2008, 0:31]
Microsoft Office Communicator 2007 Trial Download
Downloads Microsoft Office Communicator 2007 also introduces robust call-forwarding features, support for USB audio devices, automatic setup of audio and video devices, and the ability to add Active Directory Domain Services distribution groups to your...
[September 20, 2007, 12:46]
Microsoft Struggles To Push Out IE7
News Everyone who uses an English language version of Windows XP with Service Pack 2 and Automatic Updates enabled should receive a notice to upgrade to IE7 by the end of January, said Gary Schare, Microsoft's director of IE product management.
[November 14, 2006, 16:36]
Red Hat Broadens Desktop Push
News The service currently delivers automatic updates, but in the next two quarters, Red Hat will add features to monitor systems, set them up with new software and manage them more easily, Szulik said. German Linux distributor SuSE is also chasing user...
[September 19, 2002, 8:08]
CRM Systems In The Call Center: Help Or Harm?
News To handle these multiple customer access methods, many call centers are using automatic call distribution (ACD) and/or related customer relationship management (CRM) technologies. In some IT support call centers, it's still that simple.
[March 12, 2003, 9:40]
EC Funds Counter-terrorism Tech Research
News The grants will cover 44 research projects, including the development of automatic surveillance systems for water distribution systems. The funding was granted in response to a call from the EU's Seventh Research Framework Programme, which seeks to...
[September 12, 2007, 15:11]
Security Flaw Hits Windows, Mac, Linux
News Apple Computer confirmed that its Mac OS X operating system contains the vulnerability, which has been fixed through a recent security update, available through the software's automatic update mechanism.
[August 7, 2002, 11:54]
