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Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0
White Papers Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together into a single Avaya Communication Manager (CM) server with multiple media gateways.
[February 3, 2005, 2:00]
Administration for Network Connectivity for Avaya Communication Manager
White Papers This paper describes how to implement Voice over IP (VoIP) applications on IP and DCS networks through Avaya Communication Manager administration. It is intended primarily for persons involved in planning, designing, or administering VoIP networks.
[February 3, 2005, 2:00]
Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
White Papers This paper describe how to configure SIP connectivity between Avaya Voice Portal (VP) and Avaya Communication Manager using Avaya SIP Enablement Services (SES). The configuration consists of an Avaya SES home server functioning as a SIP proxy...
[August 7, 2009, 1:20]
Hardening Practices of the Linux Operating System Within Avaya Communication Manager
White Papers Although Avaya uses Linux in its product line of Avaya Communication Manager media servers, Avaya take specific steps to customize the installation for reasons of management, performance, and security.
[February 3, 2005, 2:00]
A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0
White Papers The AutoQoS features provide QoS service for the Avaya S87xx Series servers running Avaya Communication Manager software and the Avaya IP Telephones using a Cisco network infrastructure. These Application Notes also apply to other Avaya Servers...
[January 9, 2008, 0:01]
High Availability Solutions: Avaya Media Servers and Media Gateways With Avaya Communication Manager Software
White Papers Executives and communication managers who understand what it takes to assure "High availability" will be well positioned to choose vendors who can deliver systems the enterprise can count on. Companies are staking their success on reliable...
[January 9, 2008, 0:01]
Configuring the Juniper NetScreen Firewall Security Policies to Support Avaya IP Telephony - Issue 1.0
White Papers Avaya Communication Manager and Media Gateways are security hardened network appliances with built in protection mechanisms to ward off various malicious attack scenarios. Some enterprises, however, require an added level of protection for network...
[June 19, 2008, 1:01]
Implementing an Avaya IP Telephony Control Network on an Existing LAN
White Papers Prior to Avaya Communication Manager 2.0, the S8700 Media Server series Multi-Connect Control Network was required to be implemented on a private, dedicated network. With the introduction of Avaya Communication Manager 2.0, customers now have the...
[October 9, 2009, 2:09]
Avaya launches end-to-end SIP kit
News The inclusion of embedded SIP in Communication Manager 5.0 will make communications more reliable, according to Avaya, because SIP trunk alternate routing will allow voice, video and data to be redistributed when congestion arises.
[January 21, 2008, 15:44]
Avaya launches SIP comms-management tool
News She added that, from the first week of May, Session Manager would be included as a feature of the enterprise edition of Avaya's Communication Manager product, which has featured SIP capabilities since the start of 2008.
[March 30, 2009, 5:00]
Avaya Case Study: InCharge Institute
White Papers The company needed to integrate special handling of calls based on state and/or area code into its existing Avaya Communication Manager solution to enhance the level of support provided to its customers.
[April 24, 2007, 1:00]
Enterprise Survivable Servers (ESS): Architectural Overview
White Papers Enterprise Survivable Servers (ESS) is an offering which takes an existing Avaya Communication Manager (CM) system to a higher level of availability and survivability. ESS protects the communication system against a catastrophic main server failure...
[August 30, 2006, 1:00]
Settings File Creation & Release Notes: Avaya one-X Mobile for S60 3Rd Edition
White Papers The solution equips Nokia S60 enterprise smart phones with access to Avaya's flagship Avaya Communication Manager Software, enabling users to be accessible via one business number and use a single voicemail system whether they are in the office or...
[January 9, 2008, 0:01]
Avaya Contact Centre Solution Improves Efficiency and Satisfies Customers at Chunghwa Telecom
White Papers CHT installed an Avaya Contact Centre Solution powered by the Avaya DEFINITY Communications Server and Avaya Communication Manager. ChungHwa Telecom (CHT) needed to link and centrally manage 20 small call centres throughout Taiwan in order to...
[September 5, 2006, 0:00]
Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
White Papers This includes the following - SES and other SES's, SES and Avaya Communication Manager (S8xx0), SES and Network Administrator/Other, SES and Avaya IP Softphone R5.x w/IM and Presence, SES and Avaya SIP Softphone R2, SES and Avaya SIP Phones (4602...
[December 1, 2005, 0:00]
ASPIRE Sports Academy Utilizes Avaya IP Telephony Solutions to Inspire Excellence
White Papers ASPIRE deployed Avaya Communication Manager IP telephony software, with features and capabilities such as Extension to Cellular, IP Desktop Telephones and IP Softphones which provides a highly stable infrastructure that interoperates well with...
[November 4, 2008, 0:01]
Avaya Case Study: Fresno Unified School District
White Papers As a solution the school chose an Avaya IP Telephony solution featuring Avaya Communication Manager software that links approximately 64 schools across the district on a centrally managed, intelligent IP-based telephony system.
[April 18, 2007, 1:00]
Avaya Case Study: TeleResurs
White Papers As a solution TeleResurs chose Avaya IP Telephony featuring Avaya Communication Manager software to deliver the features and functionality it desired. TeleResurs is a Swedish company within the Resurs Holdings AB group, which also includes a...
[May 8, 2007, 1:00]
Avaya IP Telephony Solutions Enable Rakuten Inc. to Soar to New Heights in Business
White Papers As a solution the company chose to implement Avaya Communication Manager Software onto the network and installing over 1,400 Avaya 4620 IP telephones, Rakuten was able to optimize their operational effectiveness and reduce costs by connecting 12...
[January 30, 2009, 7:29]
Medical Mutual of Ohio Improves Customer Service, Cuts Costs, and Prepares for the Future With Avaya IP Telephony and Contact Center Solutions
White Papers As a solution Antares engaged Avaya Global Services to handle the implementation and integration of Avaya Communication Manager with the new Avaya servers and gateways. Medical Mutual has been a healthcare insurance company in Ohio since 1934.
[April 25, 2007, 1:00]
