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Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing
White Papers As a solution the company implemented the Avaya Interactive Voice Response and IQ Services load testing. This would allow the medical group to see a performance demonstration of the Avaya solution. The challenge was to provide a controlled amount...
[April 25, 2007, 1:00]
Internet Service Provider Validates System With Avaya Interactive Response and IQ Services Load Testing
White Papers The ISP wanted to test its Avaya Interactive Response by sending a controlled amount of traffic to a target system. The ISP selected a solution with Interactive Quality (IQ) Services, Inc.testing the Avaya Interactive Response.
[April 25, 2007, 1:00]
Utility Company Manages Distributed System With Avaya Interactive Response (IR) and RSI's Remote Administration Tool
White Papers The utility company selected a solution that combined Avaya interactive response systems with the Remote Admin tool developed by RealSoft, Inc. The company wanted to ensure that the Avaya systems could be remotely managed.
[May 8, 2007, 1:00]
Telecommunications Operator Unifies User Interfaces With Avaya Interactive Response (IR) and RSI's OneManage Tool
White Papers As a solution the company deployed Avaya Interactive Response System and RSI's OneManage tool. A large telecommunications operator in Europe provides fixed line, mobile and Internet services to over 30 million customers.
[May 8, 2007, 1:00]
Technology Company Increases Help Desk Productivity With Avaya Interactive Response and Gold Systems Web Administration Program
White Papers The company selected a solution that combined the Avaya Interactive Response system with an Interactive Voice Response (IVR) custom application and a Web Administration program developed by Gold Systems.
[May 8, 2007, 1:00]
Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
White Papers As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software. Scottish and Southern Energy (SSE) is one of the largest utility providers in...
[April 28, 2007, 1:00]
Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool
White Papers As a solution the company deployed Avaya Interactive Response System and RSI's NetWatch SNMP Monitor. A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional...
[April 27, 2007, 1:00]
Wireless Phone Service Provider Monitors System With Avaya and IQ Services
White Papers As a solution the company deployed two Avaya Interactive Voice Response systems (and associated Avaya Managed Interactive Voice Response Services) and IQ Services HeartBeat Monitoring Service. Located in Minneapolis, Minnesota, Interactive Quality...
[May 8, 2007, 1:00]
Insurance Companies Reduce IT Costs
White Papers Password Reset, a software application developed by Gold Systems, uses Avaya Interactive Response (IR) technology. Avaya IR is an interactive voice response system for automatic telephone transactions.
[April 25, 2007, 1:00]
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Papers As a solution the organization deployed the Avaya Interactive Response combined with the Nuance (formerly Scansoft) platform, together with Cleo's Transaction-based Processing Suite and Viecore systems integration.
[April 18, 2007, 1:00]
Insurance Company Saves Money and Improves Customer Satisfaction
White Papers As a solution the company deployed the Avaya Interactive Response System and Gold Systems' insurance applications. At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists...
[April 25, 2007, 1:00]
University of Alabama's Health Services Foundation Maximizes Performance at the Lowest Cost With Avaya Contact Center Solution
White Papers In addition, Avaya Interactive Response handles all incoming calls regarding account status or balance, reducing the amount of time-consuming agent interactions. The Foundation used the Avaya Contact Center Solution to create a virtual collection...
[September 5, 2006, 0:00]
Avaya Case Study: NEXTEL de Mexico S.A.
White Papers Nextel has installed an Avaya CONVERSANT System for Interactive Voice Response, Avaya Computer Telephony Integration tools, and an Avaya Predictive Dialing System. These applications are running on an Avaya Communications Server and Mosaix Systems.
[September 5, 2006, 0:00]
Health Organization Improves Caller Experience With Solutions From Avaya and INI
White Papers Avaya suggested a solution that combined Avaya Interactive Response with healthcare applications by Interactive Northwest, Inc. The health organization approached Avaya for help. INI is a Premier-level member in the Avaya DevConnect program.
[April 24, 2007, 1:00]
Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
White Papers Avaya VP is a web-based and speech enabled interactive voice response system that is configured as an adjunct system on the Avaya SES home server. This paper describe how to configure SIP connectivity between Avaya Voice Portal (VP) and Avaya...
[August 7, 2009, 1:20]
Avaya Customer Interaction Suite Keeps International Speedway Corporation Race Fans in the Driver's Seat
White Papers The company deployed the Avaya Customer Interaction Suite in a new centralized contact center, with intelligent call distribution among agents, Avaya Interactive Response handling of information-only questions, detailed management reporting, and...
[September 5, 2006, 0:00]
Avaya Case Study: Harrah's Entertainment, Inc.
White Papers Using Avaya's advanced skills-based routing capability coupled with the Avaya Interactive Voice Response, Harrah's assures that its customers' calls are directed and answered efficiently by the agent best equipped to handle them.
[April 24, 2007, 1:00]
Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service
White Papers Avaya Voice Portal and Avaya Dialog Designer enabled Language Line to meet the aggressive launch date for Your World, Your Language while laying the groundwork for improved communications efficiency throughout Language Line's operation.
[April 25, 2007, 1:00]
Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
White Papers Their solution includes Avaya Communication Manager and Avaya Call Center, Avaya S-Series Servers, Avaya Media Gateways, Octel 250 Aria Systems, Modular Messaging with Speech Access, Interactive Response (IVR), NICE Call Recording, Business...
[November 4, 2008, 0:01]
Voice interaction spec nears approval
News In accordance with its patent policy, finalised in May of last year, the W3C chartered the PAG to resolve patent claims by Rutgers University, Philips, and Avaya Communications. Because the companies worked so hard together and cooperated so...
[February 4, 2004, 9:40]
