Previous
Avaya offers single-server Aura UC package
News Avaya has unveiled a single-server unified communications product for medium-sized businesses that uses standards-based virtualisation technology. The Avaya Aura midsize product, announced on Monday, is based on the Aura architecture that the...
[October 12, 2009, 17:29]
Avaya Dives into the Analytics Pool
White Papers Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite, which provides a comprehensive reporting package as well as leading-edge analytics capabilities. Built upon the foundation of Avaya's well...
[March 21, 2008, 11:13]
Avaya Case Study: Bama Companies Inc.
White Papers It chose to standardize on Avaya and Extreme Networks across its enterprise as a single solution. Bama has implemented an Avaya S8500 Media Server and Media Gateways along with INTUITY AUDIX to support its four-building campus along with DEFINITY...
[September 5, 2006, 0:00]
Avaya Case Study: Macedonia (MakTel)
White Papers The company operates two contact center sites in the Macedonia region and chose an Avaya IP Contact Center Solution to offer customers - and center agents - the benefit of intelligent communications. Makedonski Telekomunikacii AD is a national...
[September 5, 2006, 0:00]
Avaya Case Study: KeyPoint Credit Union
White Papers For its new headquarters, KeyPoint CU replaced its Nortel Networks system with an Avaya IP Telephony Solution with Avaya MultiVantage Communications Applications featuring two Avaya S8700 Media Servers running Avaya Communication Manager software.
[September 5, 2006, 0:00]
Avaya Case Study: Office Partners
White Papers As a solution Office Partners chose the path to Avaya Intelligent Communications by leveraging Avaya Communication Software running on an Avaya DEFINITY Server with Avaya Modular Messaging. Office Partners (formerly Broadway Suites) in Boulder...
[April 27, 2007, 1:00]
Avaya Case Study: RCI International
White Papers As a solution RCI International implemented an Avaya Call Management system with an Avaya Automatic Call Distributor. RCI has more than three million members worldwide, who enjoy dream vacations at RCI's 3,700 affiliated resorts.
[April 27, 2007, 1:00]
Avaya Case Study: Aetna
White Papers In keeping with the Aetna philosophy to provide a superior customer experience, Aetna Specialty Pharmacy chose an Avaya IP Telephony-based Contact Center to support its customer service operations. Aetna is one of the nation's leading providers of...
[September 5, 2006, 0:00]
Avaya announces speech to text
Blog Avaya has announced a new feature to convert voicemails to text and deliver these as email. The text conversion is powered by a company called SpinVox who joined Avaya as a development partner in April this year.
[November 18, 2008, 9:03]
Avaya could buy Nortel Enterprise Solutions
Blog Nortel Networks' Enterprise Solutions business is likely to be sold to Avaya for $475m (£288m), the companies announced on Monday. Avaya, like Nokia Siemens, has been designated as a "stalking horse" bidder.
[July 20, 2009, 16:51]
Avaya Case Study: Bury Metropolitan Borough Council
White Papers Prior to becoming an Avaya customer, Bury MBC outsourced its communication system to a European telecommunication provider who offered a managed service offer for telephony. Bury MBC chose an Avaya IP Telephony Solution with MultiVantage...
[September 5, 2006, 0:00]
Avaya Case Study: NEXTEL de Mexico S.A.
White Papers Nextel has installed an Avaya CONVERSANT System for Interactive Voice Response, Avaya Computer Telephony Integration tools, and an Avaya Predictive Dialing System. These applications are running on an Avaya Communications Server and Mosaix Systems.
[September 5, 2006, 0:00]
Avaya Case Study: Optima Telekom
White Papers As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service, increase revenue, and provide a platform to deliver a wider...
[April 27, 2007, 1:00]
Avaya Contact Center Solution Helps SITEL Corporation Meet Client Needs Worldwide
White Papers As a solution SITEL deployed Avaya Contact Center Solution and Avaya Global Services to help them grow in a manageable way. Based in Baltimore, MD. SITEL Corp.is one of the few outsourcing companies with both the resources and the experience to...
[April 28, 2007, 1:00]
Avaya gets new boss for UK and Ireland
Blog The telecommunications company, Avaya, on Wednesday said it had appointed a new managing director for the UK and Ireland, Lee Shorten. Before joining Avaya, Shorten worked at Irisys, a technology company focused on the retail sector, where he held...
[April 15, 2009, 16:11]
Avaya Case Study: CanWest Global Communications Corp.
White Papers In the heart of Nortel Networks country, CanWest chose an Avaya IP Telephony Solution for its intelligent communications needs, including 10 Avaya DEFINITY Communications Servers and Avaya S8700 Media Servers running Avaya Communication Manager...
[September 5, 2006, 0:00]
Avaya IP Telephony Services and Solutions Provide Total Business Continuity at the Seattle Times
White Papers The right combination of Avaya solutions creates an open architecture that is very stable; Avaya mobility solutions enable employees to be more productive while on the road while enhancing the IP Telephony network to best serve its customers.
[September 5, 2006, 0:00]
Avaya Global Services - Helping Sentara Healthcare Deliver the Best in Comprehensive and Innovative Patient Care
White Papers Sentara Healthcare enlisted Avaya Global Services as its strategic support partner and made the decision to standardize on an Avaya communications infrastructure. Currently, Sentara Healthcare has 33 IP Telephony-enabled Avaya DEFINITY...
[September 5, 2006, 0:00]
Avaya launches SIP comms-management tool
News Avaya is to release a new SIP-based architecture, called Aura, for its unified communications products. Aura, announced on Monday, is centred on the new Avaya Aura Session Manager, which the company said allows the management of all SIP...
[March 30, 2009, 5:00]
Avaya Case Study: Research and Research
White Papers To maintain a state-of-the-art telephony solution, R&R chose an Avaya IP Office solution with Avaya 5600 Series IP telephones and Avaya Voicemail Pro and Avaya Phone Manager Pro. Founded in 1989, Research & Research (R&R) expertly handles a full...
[April 27, 2007, 1:00]
