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Bank of Ireland: Quality Service Through Call Center Transformation
White Papers Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of out-standing service across channels to give a consistent customer experience.
[January 19, 2007, 0:00]
Computacenter Case Study: Bank of Ireland
White Papers Bank of Ireland UK provides a broad range of financial services that range from investment fund management and life assurance to financial advice and mortgages. When Bank of Ireland UK decided to roll out a new core lending application, it needed...
[August 10, 2006, 0:00]
Bank of Ireland loses four unencrypted laptops
News The Bank of Ireland has lost four laptops containing sensitive customer details of approximately 10,000 people. The laptops were not encrypted, according to a Bank of Ireland spokesperson. Customers affected are those who took out or obtained a...
[April 23, 2008, 16:20]
Bank of Ireland to refund phishing victims
News Bank of Ireland has agreed to compensate victims of a recent phishing scam, backtracking from its earlier position. For its part Bank of Ireland has refused to comment on the cases, releasing a general statement on phishing instead.
[September 11, 2006, 9:20]
Quality Service Through Call Center Transformation
White Papers Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, and agricultural sector. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but...
[December 9, 2004, 23:00]
HP closes in on £381m Irish deal
News Hewlett-Packard is in the final stages of negotiating with the Bank of Ireland on an outsourcing deal worth about $600m (about £381m). HP and the Bank of Ireland are currently finalising the terms of the deal, which HP said on Monday will be the...
[April 15, 2003, 10:32]
Caught on CCTV, but phishing mule escapes jail
Blog Dublin Circuit Criminal Court imposed a three year suspended sentence on 38-year-old Eghosa Aigbe after he was found guilty of transferring €12,000 from a woman's Bank of Ireland account without authorisation in August 2006.
[February 20, 2009, 10:10]
Major bank will deploy Sun's Java desktop
News AIB in Ireland, Northern Ireland and mainland Britain will move to JDS during 2005 as part of a wider move to a new branch banking platform. Sun has finally received the seal of approval it has been seeking from a large private sector client...
[June 29, 2004, 13:40]
Laptop stolen from Citizens Advice
News A laptop containing client information has been stolen from the car of an employee of Citizens Advice in Northern Ireland. In a statement issued on 7 December, 2007, the chief executive of Citizens Advice in Northern Ireland, Derek Alcorn, said...
[December 10, 2007, 14:24]
MPs condemn government's data failures
News These measures include greater electronic transmission of data; plans to merge the DVLA's database in Swansea with that of the Driver and Vehicle Agency in Northern Ireland; and greater clarity of responsibility.
[December 19, 2007, 7:12]
SAP for Banking Solutions Increase Profitability and Deliver Greater Control
White Papers The Bank of Ireland faced the difficult challenge of maintaining profitability in an unpredictable global economy. It needed to increase profits through better management of resources and by cutting costs.
[June 2, 2006, 0:00]
Irish banks already in phishing firing line for 3 years
Talkback Envisional and other Internet intelligence companies have tracked repeated assaults targeting customers of Bank of Ireland, in particular, since early 2005. RSA's apparent claim that Ireland's banks have somehow evaded the scourge of phishing...
[March 19, 2008, 14:46]
Study criticises UK banking Web sites
News Propping up the league were the Bank of Ireland, Abbey and Britannia. The best of the 32 sites were Birmingham Midshires and The Co-operative Bank, which topped the table compiled by Web site testing firm Business2www.
[March 31, 2004, 11:55]
Shareholders bring down axe on Baltimore
News It's a far cry from Baltimore's heyday as Ireland's darling of the dot-com boom, valued at £7bn -- more than the Bank of Ireland's valuation at the time. Baltimore is now left with hardware and software support services, which it has said it plans...
[November 28, 2003, 15:40]
Co-operative smiles upon cyberspace
News Smile customers will be able to withdraw money from the LINK cash machine network, whilst cash and cheques can be paid into English post offices and, from early 2000, those in Scotland and Northern Ireland too.
[October 28, 1999, 12:19]
Smile lets users cash in on the Net
News Smile customers will be able to withdraw money from the LINK cash machine network, whilst cash and cheques can be paid into English post offices and, from early 2000, those in Scotland and Northern Ireland too.
[October 1, 1999, 17:29]
Unrest at BBC shows need for better outsourcing management
News In August 2003, Hewlett-Packard's outsourcing agreement with Bank of Ireland provoked industrial action by bank employees. Gartner believes that 70 percent of IT insourcing over the next three years will involve three business models.
[August 23, 2004, 12:10]
TK Maxx customers hit by hacking scare
News TJX said customers shopping at any of its 200 UK and Ireland stores should contact their bank if their account has been breached. The company is concerned that the intrusion may extend to the computer systems that process and store information...
[January 18, 2007, 11:31]
Online banks under legal scrutiny
News First-e, for example, is based in Ireland and backed by a French company, and therefore falls outside the UK's banking regulatory framework -- even though the UK makes up one of its primary markets. Customers unhappy at this system will have to...
[August 2, 2000, 10:10]
Satyam 'bullish' under new governance model
News In the UK and Ireland, Satyam's existing clientele had signed $2.5m (£1.5m) worth of contracts with the company during the first quarter of financial year 2009, Satyam's UK and Ireland head noted earlier this month.
[July 6, 2009, 9:32]
