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Sparkassen Informatik Improves System Availability And Customer Service With Remedy And BMC Software
White Papers Sparkassen Informatik combined the power and flexibility of the Remedy Service Process Management platform, Action Request System (AR System) with the real-time monitoring and reporting capabilities of BMC PATROL to bring OSPlus from concept to...
[September 16, 2005, 0:00]
ForeningsSparbanken Improves Customer Satisfaction With BMC Software And Remedy
White Papers The Remedy Help Desk solution allows the IT team to follow the flow of events, from problem identification to problem resolution. ForeningsSparbanken is one of the largest banking groups in the Nordic area.
[October 15, 2004, 3:00]
BMC Remedy ITSM On Demand
White Papers With the BMC Remedy ITSM Administration Service, one can handle ongoing administration and maintenance for the BMC Remedy ITSM applications running in your data center. For IT to succeed, one needs their IT staff focused on delivering business...
[March 17, 2006, 0:01]
BMC Remedy Knowledge Management: Integrating Knowledge Management And Service Management
White Papers This white paper reviews how BMC Remedy Knowledge Management delivers a solution that minimizes the need for support executives to ever worry about the related questions such as - is knowledge being captured from more expert staff to empower less...
[December 6, 2005, 0:01]
BMC Remedy ITSM Administration Service
White Papers With the BMC Remedy ITSM Administration Service, one can handle ongoing administration and maintenance for the BMC Remedy ITSM applications running in your data center. For IT to succeed, one needs their IT staff focused on delivering business...
[March 17, 2006, 0:01]
BMC Remedy Delivers Service Management Payback In 12 Months At East Sussex County Council
White Papers When the East Sussex County Council looked to replace their existing service management system, they chose BMC Remedy Service Management solutions after evaluating several offerings. The BMC applications have streamlined the processes surrounding...
[January 19, 2007, 0:00]
Illinois Century Network Provides Superior Support With BMC Remedy Solutions
White Papers Needing to replace its homegrown incident management application, Illinois Century Network (ICN) chose BMC Remedy Service Management solutions as a way to provide better service to customers and more responsive reporting to stakeholders - all...
[January 19, 2007, 0:00]
Siemens Business Services Improves Service And Satisfaction With BMC Remedy
White Papers The company used Custom-built application built on BMC Remedy Action Request System. Siemens Business Services is the largest IT Support provider in Austria. The company wanted to provide a comprehensive service desk solution for the enterprise.
[September 14, 2007, 1:00]
R+V Versicherung Creates Integrated Service Desk Solution Around BMC Remedy
White Papers R+V Versicherung chose BMC Remedy Action Request System as their incident and problem tracking solution. R+V Versicherung (R+V) is one of the largest insurers in Germany. The company wanted to replace legacy problem-tracking system.
[September 14, 2007, 1:00]
WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions
White Papers When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy Help Desk (a previous version of...
[January 5, 2007, 0:00]
Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
White Papers Using BMC Remedy solutions, the company has enhanced its services, sped incident resolution, eliminated paperwork, and realized significant ROI. In 1998, the telecommunications giant Vodafone Group made a major investment in the rapidly expanding...
[January 5, 2007, 0:00]
TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
White Papers TOTAL UK selected the BMC Remedy Service Desk solution because of its ease of integration, out-of-the-box readiness, and scalability. Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the...
[January 5, 2007, 0:00]
Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
White Papers Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the...
[September 14, 2007, 1:00]
Countrywide Adopts BMC Remedy Solutions As Enterprise Support Standard
White Papers The Production Technologies Support group has used BMC Remedy Help Desk and BMC Remedy Action Request System (AR System) since 2003. Since its inception in 1969, Countrywide Financial Corporation has become a leading provider of consumer and...
[January 19, 2007, 0:00]
GIE Informatique Arpege Uses BMC Remedy Solutions To Unify And Centralize Support Services For Enhanced Performance And Improved Quality Of Service
White Papers GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident...
[September 14, 2007, 1:00]
NCR Saves Time With BMC Remedy
White Papers NCR chose BMC Remedy Action Request System for their service desk needs. As a global technology company, NCR is especially dependent on its Information Technology (IT) infrastructure. The company wanted to create an incident-tracking system for...
[September 14, 2007, 1:00]
Global Pharmaceutical Company Uses BMC Remedy Metrics To Drive Cost-Saving Decisions
White Papers Using the metrics available through BMC Remedy solutions, the group not only improved its own performance, but also helped other IT groups to identify areas for improvement. The global Center of Information Technology Excellence (CITE) group at a...
[January 19, 2007, 0:00]
Infineon Improves Efficiencies And Lowers Costs With BMC Software
White Papers They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes - including the adoption of ITIL guidelines - in order to increase efficiencies and reduce costs.
[January 19, 2007, 0:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management.
[January 19, 2007, 0:00]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve...
[January 19, 2007, 0:00]
