Previous
British Airways looking at onboard Web access
News Three leading airlines: American Airlines, British Airways and Delta Air Lines, are vying to test a new AT&T onboard server which promises reasonably priced email, limited Web surfing and an e-commerce route to an affluent, captive market...
[August 16, 1999, 13:51]
British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions
White Papers To gain increased information about bookings and call patterns, British Airways London Eye needed to upgrade its contact centre operations to ensure its customer service matched the success of the attraction itself.
[September 5, 2006, 0:00]
CDC Respond Boosts Customer Service Levels at British Airways Holidays
White Papers British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways customers.
[April 30, 2009, 1:19]
How SAP Training Skills Development Workshop Takes Trainers to New Heights at British Airways
White Papers As part of a comprehensive SAP implementation (called EWS) for the airline's engineering function, SAP and British Airways are working in partnership to develop and deliver bespoke training materials to 7,500 users world-wide.
[June 14, 2006, 0:00]
Webcast: How British Airways Innovated to Compete with "No Frills" Carriers
White Papers In this Vision Series interview, British Airways CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
[October 25, 2006, 0:00]
Computer problem crashes British Airways
News British Airways is battling with a computer system failure that has caused flights to be cancelled, resulted in delays for passengers and it cannot say when the problem will be rectified. British Airways has laid on extra staff to process passenger...
[March 19, 2001, 9:43]
BA allows mobile calls on NY flights
Blog From Tuesday, British Airways will let business class passengers on its London-to-New York route use their mobile phones for emailing, texting and using the web. Silicon.com has more on British Airways' mobile scheme here.
[September 29, 2009, 14:24]
BA goes virtual with Vanco network deal
News British Airways has selected virtual-network operator Vanco to manage a portion of its telecoms infrastructure in a bid to drive down communications costs across the airline. We are confident that the Vanco virtual-network operator approach will...
[February 24, 2005, 15:55]
BA: IT-testing failures caused Heathrow T5 chaos
News MPs have told British Airways and airport operator BAA that they "could and should have avoided" the Heathrow Terminal 5 baggage chaos. Both British Airways (BA) and BAA have been criticised for "serious failings" in a parliamentary transport...
[November 4, 2008, 12:23]
BA offers free Wi-Fi in airport lounges
News Travellers flying with British Airways and other oneworld alliance airlines will soon be able to access wireless broadband for free in UK airport lounges. British Airways (BA) has signed up with BT to provide the Openzone service in its 25 UK...
[March 28, 2008, 12:53]
RSA conference delegates in 'near death experience'
Blog RSA conference delegates were shaken but relieved after faulty hydraulics on flight BA287 to San Francisco on Saturday caused a British Airways pilot to turn around mid-Atlantic and make a dash to Shannon Airport for an emergency landing.
[April 6, 2008, 10:52]
Terminal 5 key to BA's tech-savvy future
News Paul Coby, chief information officer of British Airways, is confident that the opening of Heathrow Terminal 5 will signify the coming of age of BA and the completion of its transformation from a company that has been accused in the past of playing...
[September 21, 2006, 16:35]
IT-business degree spawns first graduates
News Several IT employers, including British Airways, BT, Ford, Fujitsu, IBM and Unilever, actively support the degree by providing input such as lectures, short courses or work placements, or attending networking events with students.
[July 25, 2008, 15:32]
Airport hit by IT glitch
News A spokesman for BAA, which owns Gatwick Airport, said the failure brought down every system except those of British Airways: "As soon as it went down we implemented a manual system. British Airways said the failure "had absolutely no effect...
[November 14, 2005, 15:40]
Lufthansa broadband poised to take flight
News Several other major airlines are experimenting with in-flight broadband services, including British Airways, Singapore Airways and Japan Airlines. British Airways began offering the service on a trial basis in February 2003 on a flight between...
[March 22, 2004, 15:40]
BA saves £2m as tech staff work for free
News IT workers at British Airways have saved the company more than £2m by working for free or taking unpaid leave amid forecasts of a slump in airline IT spend this year. Techies were credited by BA chief executive Willie Walsh for being among the 7...
[July 3, 2009, 9:04]
British airlines test eye scans
News Virgin Atlantic and British Airways plan to launch a biometrics trial that could see up to 2,000 people zip through immigration at London's Heathrow Airport. The trial tests iris-recognition technology administered by EyeTicket and the...
[February 7, 2002, 10:29]
BT Fusion gets Wi-Fi upgrade
News The new range of Fusion handsets include the Nokia 6136, the Motorola A910 and soon the Samsung P200, and will also work at any BT hot spots in British Airways lounges around the world. BT's fixed-mobile convergence system, Fusion, has now gone Wi...
[December 14, 2006, 12:49]
IT Analysis - Terminal Decline at Heathrow - Failing IT or Management Failing?
White Papers This month's debacle was the British Airways' / British Airport Authority's flagship, £4.3billion development of Heathrow's Terminal 5. Big news, a state of the art, high tech system aimed at saving time and improving efficiency is launched...
[March 1, 2009, 0:24]
The Internet is not the music industry's plaything
Leader We look forward to the BPI calling on British Airways to stop holidaymakers flying back from Thailand because they might be carrying cheap CDs — we do not look forward to other companies in other industries telling ISPs to disconnect their...
[July 13, 2006, 14:10]
