Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
White Papers Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based set of best practices for IT service and systems management.
[March 15, 2006, 0:01]
Microsoft researcher stores digital life
News Bell talked to ZDNet UK about the challenges posed in chronicling a life at the Digital Lives conference, hosted by the British Library in London on 10 February. You know, there was a survey they had [at the British Library] which showed that...
[February 12, 2009, 13:55]
