The Skinny On ITIL
White Papers ITIL (the Information Technology Infrastructure Library) is, after all, a collection of best practices first developed by the British government almost 20 years ago. But ITIL is rapidly gaining ground as an IT governance model in U.S.businesses.
[July 4, 2007, 0:00]
What Is ITIL/ITSM And Where Does Support Automation Fit?
White Papers ITIL is an acronym for the "Information Technology Infrastructure Library" developed for the British government to provide guidelines for implementing an optimally deployed IT infrastructure. Today, ITIL is the de-facto global standard in the area...
[October 8, 2004, 0:00]
Meeting Your CM Goals Through ITIL
White Papers IT Infrastructure Library (ITIL) is an integrated set of guidelines and common terminology for Service Management best practices that was first developed by the British government. Configuration is usually regarded as the heart of ITIL Service...
[November 24, 2004, 23:00]
Why ITIL?
White Papers Well, implementing a well-known standard such as the IT Infrastructure Library (ITIL) is a strong option that will enable you to deliver high-quality IT services that meet both customer and your own business needs.
[November 22, 2004, 23:00]
