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Internet Service Provider Earthlink Enhances Its Broadband Access Network
White Papers EarthLink wants to improving broadband aggregation equipment would increase customer satisfaction. Installing more reliable aggregation equipment helped ensure continued customer satisfaction and is consistent with the company's reputation for...
[January 1, 1970, 0:59]
Connexion By Boeing Successfully Launches Broadband In-Flight Internet Access
White Papers Connexion by Boeing already has garnered high marks for its venture into consumer in-flight Internet services, rating 94 percent customer satisfaction. Created to develop an in-flight, high-speed, data communication network, Connexion by Boeing...
[January 1, 1970, 0:59]
Free Broadband Causes Satisfaction Free-fall
News The advent of "free broadband" has caused customer satisfaction levels to plummet by up to 16 percent in only six months, despite prices falling by up to 17 percent. The biggest drop in broadband customer satisfaction was suffered by Plusnet which...
[November 14, 2006, 9:23]
Bell Canada Is First To Connect With Next Generation Services
White Papers Accenture helps Bell Canada implement a network solution to reduce the costs associated with order management and service, shorten order provisioning cycle times, improve customer satisfaction and derive increased service revenues.
[January 1, 1970, 0:59]
More UK Firms Plan Broadband Upgrade
News For medium-sized firms, price was only the second-most popular reason for avoiding broadband, behind satisfaction with current surfing speeds. Over a third of businesses with Internet access expect to soon upgrade to a broadband connection...
[May 13, 2003, 16:46]
BT Reassures City But Scares ISPs
News Shares in BT slipped slightly after chief executive Ben Verwaayen said on Monday that he would focus on customer satisfaction, cost control and broadband, falling from 277p to around 260p by Monday afternoon.
[April 9, 2002, 14:45]
Sony Adds Broadband To Digital Video Recorder
News The devices have been very popular among their owners, receiving an 83 percent satisfaction rating, according to In-Stat/MDR, but they haven't amassed the following that many predicted. Some current and announced products, including devices from...
[April 4, 2003, 13:16]
Internet Service Provider Networks: Simplifying POP Architectures
White Papers ISPs will need to continue to expand the capacity of their networks while at the same time responding to a number of competitive pressures, including: controlling costs delivering higher reliability offering an attractive mix of broadband access...
[January 1, 1970, 0:59]
Expand Service Offerings With Cisco Managed Media Solution V2.1
White Papers Operators can negate competitive threats, expand their advertising options, track content-consumption trends, and grow and retain their customer base - while delivering innovative media services and a compelling quality of experience that improves...
[January 1, 1970, 0:59]
NTL To Raise Broadband Speeds To 10Mbps
Talkback Also offer 100% satisfaction or moneyback! Go check what I found at triple redundant Broadband services at http://mobiles-3g.2u.co.uk/adsl-broadband-internet-access/ or use their fastes UK dail up (no sharing internet connections with others-safe...
[February 28, 2006, 12:26]
Broadband's Swept-up Features Fail To Fire
News The study also revealed consumers' satisfaction for particular features of their broadband services. In a survey of 525 US broadband households, faster Net access and a free phone line influenced consumers' decision to upgrade from their dial-up...
[June 24, 2003, 9:08]
BTopenworld Resets The Meter On Unmetered Web Access
News But the move is as much about BT's determination to create a sustainable business model as it is about customer satisfaction. Ingram denied that the company is attempting to drive heavy users onto broadband ADSL services, over which BT holds a near...
[September 30, 2002, 16:34]
Bulldog Fixes Broadband Problems
Talkback That was nearly four months ago, and I have been unable to get any sense or satisfaction out of Byulldog. We were tied into a year-long contract, during which time the average price of a broadband connection fell from £30 to around 15.
[December 15, 2005, 10:52]
Vodafone's Sane Start To Broadband
Leader Even if a substantial number of users is prepared for a higher per-month rate, they'll only find Vodafone's offer attractive if it can generate a perception of higher quality — and for a company that's recently come bottom of a consumer...
[January 8, 2007, 15:41]
WiMax May Reach Rural Areas First
News Seventy-three percent of wireless broadband users in rural areas expressed 'extreme satisfaction' with the service, although Patel said the results may not reflect the service accurately. The telco, which is on track to deliver 100 percent...
[February 23, 2005, 17:05]
MSN Explorer Is No Knockout Blow
News Nearly 1,000 AOL users completed two different surveys about their AOL experience and level of satisfaction. But the new MSN Explorer could position Bill Gates and company in a bid to be the definitive broadband leader, the analysts said.
[September 1, 2000, 9:07]
Ofcom Drops Bulldog Probe - For Now
News We have implemented a wide range of measures to ensure that we are now able to deliver and maintain a high level of customer satisfaction. He ordered Bulldog's 4Mbps broadband product, but found two months later that his telephone line couldn't...
[October 19, 2005, 13:10]
Slovak Telecom Improves Storage Performance And Scalability, Improves Customer Satisfaction, And Consolidates Its Infrastructure With HP StorageWorks Solution
White Papers Slovak Telecom, the leading provider of telecommunications services in the Slovak Republic, provides national and international telephone services, and offers a broad portfolio of data services, including broadband Internet access.
[January 1, 1970, 0:59]
Brazil Telecom Standardizes Human Resource Processes, Boosting Employee Satisfaction
White Papers Brazil Telecom provides a broad range of integrated communications services encompassing fixed and mobile phone service, long distance and international service, data centers, free internet, and broadband and dial-in access services.
[January 1, 1970, 0:59]
Infrastructure Solution For Broadband Communications Access Providers
White Papers The result is a costly and unresponsive fulfillment and service assurance chain that engenders low satisfaction for everyone, especially the customer. As consumers grow eager for broadband Internet connectivity, a great opportunity is developing...
[January 1, 1970, 0:59]
