Free broadband causes satisfaction free-fall
News A new report by product comparison site uSwitch shows that, while internet service providers (ISPs) such as Orange and Carphone Warehouse offer the best "value for money" in broadband access, they also come joint bottom of the league in terms of...
[November 14, 2006, 9:23]
Smaller broadband ISPs outshine larger rivals
News The UK's smaller ISPs are outperforming their largest rivals when it comes to customer satisfaction, according to research published in Which magazine this week. None of these ISPs could be classified as particularly large players in the UK market...
[August 3, 2005, 14:30]
Broadband users take flight
News Bad service is driving Europe's broadband customers to swap ISPs in search of a better deal, a survey published on Tuesday indicated. The consumer-rights group surveyed around 10,000 broadband users who used one of 23 different ISPs.
[October 26, 2005, 14:25]
BT reassures City but scares ISPs
News Although precise details of this "direct broadband" product won't be released until later this month, experts believe that it will give users a fast Internet connection without the various services -- such as Web space, customer support and email...
[April 9, 2002, 14:45]
BT and NTL get wooden spoon for customer satisfaction
News ISPs by overall customer satisfaction However, broadband users aren't convinced their ISPs are cutting them a good deal. A study by utilities comparison site uSwitch.com, which examined the relative popularity of the UK's ISPs, found that PlusNet...
[May 5, 2006, 15:55]
Brits Are Broadband Speed Junkies
Blog According to the data collected, the average speed of UK broadband connections is just 3.18Mbps, despite this fact most ISPs advertise speeds of up to 8Mbps and beyond. According to broadband comparison site Top 10 Broadband, download speed seems...
[April 28, 2008, 12:03]
Telewest: the nation's favourite ISP
News According to research into customer satisfaction among ISPs' customers, Telewest is the most loved service provider and NTL is the most loathed. Of the seven factors JD Power used to rate the ISPs, reliability was found to be the most important...
[December 13, 2005, 16:25]
Orange charges its customers to leave
News The veiled reference to other ISPs is likely to be aimed at Carphone Warehouse, whose customers have experienced lengthy delays in trying to migrate away from the company. BT will introduce in the spring a charge of £33.75 for ISPs that do not...
[November 30, 2006, 14:36]
Broadband's swept-up features fail to fire
News For a round-up of the latest on ISPs, broadband and related issues, see the Telecoms News Section. The study also revealed consumers' satisfaction for particular features of their broadband services.
[June 24, 2003, 9:08]
Internet Service Provider Networks: Simplifying POP Architectures
White Papers ISPs will need to continue to expand the capacity of their networks while at the same time responding to a number of competitive pressures, including: controlling costs delivering higher reliability offering an attractive mix of broadband access...
[June 9, 2009, 1:20]
Do BT customers get satisfaction?
News The Epitiro study, which dealt with ISP performance but did not include any references to customer satisfaction, came under criticism for its methodology, particularly its selection of ISPs for rating.
[August 7, 2006, 16:20]
BTopenworld resets the meter on unmetered Web access
News Some ISPs resell BT's wholesale ADSL for lower prices. But the move is as much about BT's determination to create a sustainable business model as it is about customer satisfaction. Ingram denied that the company is attempting to drive heavy users...
[September 30, 2002, 16:34]
VoIP stands for happier punters
News For a round-up of the latest on ISPs, broadband and related issues, see the Telecoms News Section. Black pointed out that such a rigmarole can cause the "red mist to descend" upon the unlucky caller, who is unlikely to feel a warm glow of...
[June 26, 2003, 16:21]
But at least BT is a one stop shop.
Talkback After uniformly poor experiences with a number of broadband ISPs over the years culminating in a complaint to OTELO that was upheld, I finally went back to BT. Overnight my broadband speed doubled, but the reliability hasn't got any better.
[March 15, 2008, 10:02]
The last mile
Talkback ISPs who advertise high speeds up to 24 Mb/s may be capable of delivering it at source but the true speed at destination depends entirely on distance from the exchange. There is a broadband comparison site that lets you put in your post code and...
[April 9, 2008, 10:29]
ideally ...
Talkback Another one to be careful of and to look for, are small ISPs with elitist followers who flame anyone that airs problems or issues with their ISP, turning these comparison websites into a virtual X-factor/ school kid style "mines better than yours".
[December 7, 2007, 13:52]
