Free broadband causes satisfaction free-fall
News The advent of "free broadband" has caused customer satisfaction levels to plummet by up to 16 percent in only six months, despite prices falling by up to 17 percent. The biggest drop in broadband customer satisfaction was suffered by Plusnet which...
[November 14, 2006, 9:23]
Smaller broadband ISPs outshine larger rivals
News The UK's smaller ISPs are outperforming their largest rivals when it comes to customer satisfaction, according to research published in Which magazine this week. None of these ISPs could be classified as particularly large players in the UK market...
[August 3, 2005, 14:30]
Broadband users take flight
News Broadband service providers (BSPs) and other service providers are increasingly faced with the challenge of holding onto their existing users as customer satisfaction levels slide, warned Yankee Group.
[October 26, 2005, 14:25]
BT reassures City but scares ISPs
News Shares in BT slipped slightly after chief executive Ben Verwaayen said on Monday that he would focus on customer satisfaction, cost control and broadband, falling from 277p to around 260p by Monday afternoon.
[April 9, 2002, 14:45]
BT and NTL get wooden spoon for customer satisfaction
News ISPs by overall customer satisfaction However, broadband users aren't convinced their ISPs are cutting them a good deal. A study by utilities comparison site uSwitch.com, which examined the relative popularity of the UK's ISPs, found that PlusNet...
[May 5, 2006, 15:55]
Brits Are Broadband Speed Junkies
Blog According to broadband comparison site Top 10 Broadband, download speed seems to be the primary factor in deciding broadband customer satisfaction. Customers on faster broadband connections awarded their providers higher customer satisfaction...
[April 28, 2008, 12:03]
Telewest: the nation's favourite ISP
News According to research into customer satisfaction among ISPs' customers, Telewest is the most loved service provider and NTL is the most loathed. Customer satisfaction rankings from research company JD Power found Telewest ranked top of the...
[December 13, 2005, 16:25]
Orange charges its customers to leave
News Steve Weller, head of communications services at price-comparison website uSwitch, said, "It seems ludicrous that given the current low levels of satisfaction, companies are penalising customers for switching to a better deal.
[November 30, 2006, 14:36]
Broadband's swept-up features fail to fire
News The study also revealed consumers' satisfaction for particular features of their broadband services. For a round-up of the latest on ISPs, broadband and related issues, see the Telecoms News Section.
[June 24, 2003, 9:08]
Do BT customers get satisfaction?
News The Epitiro study, which dealt with ISP performance but did not include any references to customer satisfaction, came under criticism for its methodology, particularly its selection of ISPs for rating.
[August 7, 2006, 16:20]
Motorola eCare: Virtual Hands-On Incident Resolution for Internet Service Providers
White Papers Fortunately, proven, user-friendly technology is available for Internet service providers to drive down costs associated with subscriber support while improving customer satisfaction. Available as a standalone system or as an extension of existing...
[August 15, 2009, 1:20]
BTopenworld resets the meter on unmetered Web access
News But the move is as much about BT's determination to create a sustainable business model as it is about customer satisfaction. Some ISPs resell BT's wholesale ADSL for lower prices. Ingram denied that the company is attempting to drive heavy users...
[September 30, 2002, 16:34]
VoIP stands for happier punters
News Black pointed out that such a rigmarole can cause the "red mist to descend" upon the unlucky caller, who is unlikely to feel a warm glow of satisfaction towards the company in question. For a round-up of the latest on ISPs, broadband and related...
[June 26, 2003, 16:21]
But at least BT is a one stop shop.
Talkback After uniformly poor experiences with a number of broadband ISPs over the years culminating in a complaint to OTELO that was upheld, I finally went back to BT. Overnight my broadband speed doubled, but the reliability hasn't got any better.
[March 15, 2008, 10:02]
The last mile
Talkback ISPs who advertise high speeds up to 24 Mb/s may be capable of delivering it at source but the true speed at destination depends entirely on distance from the exchange. There is a broadband comparison site that lets you put in your post code and...
[April 9, 2008, 10:29]
ideally ...
Talkback Another one to be careful of and to look for, are small ISPs with elitist followers who flame anyone that airs problems or issues with their ISP, turning these comparison websites into a virtual X-factor/ school kid style "mines better than yours".
[December 7, 2007, 13:52]
