Smaller broadband ISPs outshine larger rivals
News Metronet, a small UK ISP based in Harrow, topped the table with 91 percent of users saying they were 'very satisfied' with their broadband service. The UK's smaller ISPs are outperforming their largest rivals when it comes to customer satisfaction...
[August 3, 2005, 14:30]
Broadband users take flight
News Broadband service providers (BSPs) and other service providers are increasingly faced with the challenge of holding onto their existing users as customer satisfaction levels slide, warned Yankee Group.
[October 26, 2005, 14:25]
BT comes last for broadband satisfaction
News In the JD Power and Associates 2007 UK Broadband Internet Service Provider Satisfaction Study, the company scored 626 points out of a possible 1,000 — 42 points behind the top-rated Tiscali, which scored 668.
[December 7, 2007, 7:54]
Orange charges its customers to leave
News Steve Weller, head of communications services at price-comparison website uSwitch, said, "It seems ludicrous that given the current low levels of satisfaction, companies are penalising customers for switching to a better deal.
[November 30, 2006, 14:36]
BT and NTL get wooden spoon for customer satisfaction
News ISPs by overall customer satisfaction How much do you love your ISP? According to the survey of 16,000, 92 percent of PlusNet customers are satisfied with their ISP, while BT and NTL — with the fewest satisfied customers — still notched up decent...
[May 5, 2006, 15:55]
Broadband: The state we're in
Talkback Price reduction of Broadband anywhere, day satisfaction guarantee no charge for any thing if not satisfied Our Digital Two-Way Satellite Service allows all businesses, no matter what size or location, the experience of high-speed Internet.Our Fully...
[September 23, 2004, 11:44]
BT reassures City but scares ISPs
News Shares in BT slipped slightly after chief executive Ben Verwaayen said on Monday that he would focus on customer satisfaction, cost control and broadband, falling from 277p to around 260p by Monday afternoon.
[April 9, 2002, 14:45]
Do BT customers get satisfaction?
News The Epitiro study, which dealt with ISP performance but did not include any references to customer satisfaction, came under criticism for its methodology, particularly its selection of ISPs for rating.
[August 7, 2006, 16:20]
BTopenworld resets the meter on unmetered Web access
News But the move is as much about BT's determination to create a sustainable business model as it is about customer satisfaction. Ingram said: "We believe that the ISP industry as a whole is struggling to come up with a viable business model.
[September 30, 2002, 16:34]
MSN Explorer is no knockout blow
News Nearly 1,000 AOL users completed two different surveys about their AOL experience and level of satisfaction. They [Microsoft] will be the number two ISP. Unlike AOL, the new Microsoft product is also accessible from any ISP, she said.
[September 1, 2000, 9:07]
Telewest: the nation's favourite ISP
News According to research into customer satisfaction among ISPs' customers, Telewest is the most loved service provider and NTL is the most loathed. The cost of the service is the fifth most important factor in determining customer satisfaction.
[December 13, 2005, 16:25]
NTL confirms 6,000 staff will go
News The decision to cut support staff may prove controversial in light of recent research into ISP customer satisfaction, which showed NTL had the lowest level of customer service and Telewest the highest.
[May 10, 2006, 11:05]
ntl:Telewest planning four-in-one package
News The service provider still achieved an 81 percent satisfaction rating but was the bottom of the pile, while Telewest managed to make the number three slot. NTL recently came bottom of a survey on ISP customer service conducted by comparison site...
[July 25, 2006, 12:55]
Not all bad
Talkback I've only lost my service once, and BT bless them came out to my rescue the same day, and I've heard some real horror stories about other ISP's. My gripe is that my Total Broadband Option 3 only gives me free telephone calls and a wireless router...
[December 8, 2007, 21:50]
ideally ...
Talkback Another one to be careful of and to look for, are small ISPs with elitist followers who flame anyone that airs problems or issues with their ISP, turning these comparison websites into a virtual X-factor/ school kid style "mines better than yours".
[December 7, 2007, 13:52]
