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Avoid Potholes on the Road to Business Service Management (BSM)
White Papers BMC Event Manager delivers a high performance vehicle for reaching the BSM goals by integrating and automating event resolution. Operating a highly-tuned Formula One racecar on a washed-out dirt road, will never reach top speed and efficiency...
[August 1, 2009, 1:21]
BSM: Delivering on Business Goals - The True Value Proposition of Business Service Management Begins With Practical IT Strategies to Support Business Goals
White Papers This white paper provides an analysis of the survey results and offers practical strategies for adopting BSM, including how one can connect BSM to IT governance and security for comprehensive Enterprise IT Management approach.
[August 7, 2009, 1:20]
Five Steps for Implementing ITIL and BSM in Your SAP Environment
White Papers BMC Software presents integrated management solutions and user scenarios to implement Business Service Management (BSM) in SAP environments, based on ITIL Service Impact and Service Support Best Practices.
[June 6, 2007, 1:00]
Driving Best Practices With BSM: Addressing Your ITIL Compliance Issues With ASG
White Papers Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
[March 26, 2009, 8:11]
How BSM Has Evolved to Meet the Needs of Today's CIO
White Papers Off late, BSM was introduced as an approach for managing IT from a business perspective. Business leaders are finding that BSM does more than simply support IT operations. IT organizations that are adopting BSM have discovered how they can help...
[August 30, 2009, 1:22]
Reality Check: Customer Examples of ITIL and BSM Implementations in SAP Environments
White Papers BMC Software Business Service Management (BSM) experts and learn about real, customer implementations of the ITIL and BSM philosophies in SAP environment.
[June 6, 2007, 1:00]
Transforming IT Operations Through BSM
White Papers The daily activities of IT Operations are important contributing factors that determine how well and how quickly an IT organization transitions to Business Service Management (BSM). Transformation to BSM is not only for the top levels of an IT...
[May 18, 2007, 1:00]
Accelerating ITIL Best Practice Adoption With Managed Objects BSM
White Papers On the flipside, the integration and visualization capabilities provided through such solutions as Managed Objects' Business Service Management (BSM) can have tremendously positive effects in accelerating ITIL best practice adoption.
[April 21, 2006, 1:01]
ADP Leverages IBM Business Service Management (BSM) Solutions to Keep Corporate Payrolls Humming
White Papers The culmination of these multiple concurrent trends and issues was the realization that a new approach to management was required - Business Service Management (BSM). Automatic Data Processing, Inc. ADP) is the market leader providing a wide range...
[November 17, 2007, 0:00]
International Hospital Group Improves Financial Applications, Gains Over $56 Million in Benefits With BMC Software's BSM Solution
White Papers So it turned to BMC for a Business Service Management (BSM) solution. As a result, the hospital group has increased the availability and responsiveness of its financial applications, set and met service level goals, and laid the groundwork for an...
[January 19, 2007, 0:00]
Achieve IT Agility by Integrating SOA With ITIL Based BSM
White Papers Business Service Management (BSM), rooted in ITIL, helps organizations manage IT from a business perspective. By identifying and mapping business-critical processes to the underlying IT infrastructure and services, BSM connects key business...
[March 17, 2006, 0:01]
Top 10 Reports You (or Your Boss) Can't Live Without - BMC Dashboards for BSM and BMC Analytics for BSM 2.5
White Papers The attendee will see how BMC Dashboards for BSM and BMC Analytics for BSM bring those 10 reports one can't live without, and much more. The attendee of this webcast will find out what one has been missing: easy-to-read dashboards and in-depth...
[August 1, 2009, 1:21]
BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek
White Papers Coldwater Creek operates nearly 250 retail stores, as well as online and catalog retail operations. The company wanted to architect the delivery of IT service to the point where it is highly automated and unobtrusive, and facilitates work processes...
[June 18, 2008, 1:01]
Seamless Technologies, a BSM Certified BMC Partner, Utilizes BMC BSM Solutions to Help a Major Financial Customer Improve Service Monitoring and Ensure Availability
White Papers When a leading provider of trading technology solutions to the foreign exchange trading community sought a new management platform to enable a new level of capabilities and reduced cost required for the next generation of service providing, it...
[January 19, 2007, 0:00]
BMC claims lead in service management
News BMC Software made another move into the business service management (BSM) space on Monday with the launch of the latest version of its Atrium Configuration Management Database (CMDB), and a new Automated Discovery product.
[May 15, 2006, 13:20]
Vision for Dynamic Business Service Management
White Papers Dynamic Business Service Management moves beyond traditional BSM to deliver the flexibility and innovation to support the agile enterprise, including enabling the IT organization to manage across technology silos and focus on the business...
[March 29, 2008, 0:01]
Customer Support: One Size Does Not Fit All
White Papers BSM solutions have become an integral part of the IT infrastructure fabric. Many organizations do not have sufficient resources in house to fully support their BSM solutions. They are as critical to the business as the business services they support.
[August 7, 2009, 1:20]
Beyond Business Service Management: To Monitor, Report, and Manage
White Papers For more than a decade, true Business Service Management (BSM) has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT...
[March 26, 2009, 8:08]
Unlocking the Mainframe in Emerging Business Service Management Environments
White Papers Business Service Management (BSM) is all about running the IT operation from the point of view of the business. BSM implementations generally include mainframes for their core database and transaction management processing in addition to a variety...
[August 1, 2009, 1:21]
BMC Service Impact Manager and the BMC Atrium Configuration Management Database
White Papers This paper describes how BMC Service Impact Manager (SIM) and its new component, the BMC Atrium Configuration Management Database (CMDB), can be leveraged for Business Service Management (BSM). The CMDB is at the heart of the BMC Software BSM...
[May 10, 2005, 3:00]
