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BT Retail Swallows Openworld, But Rules Out Full Merger
News BT is to divide BTopenworld in two, placing the Internet Service Provider under the control of BT Retail, the company announced on Monday Pierre Danon, chief executive of BT Retail, insists the move is not a precursor to a full merger between...
[December 9, 2002, 15:06]
BT Retail Internet Operations
White Papers BT Retail Internet Operations delivers BT's broadband and narrowband ISP services to more than 1.7 million business and consumer customers in the UK through 'www.btopenworld.com'. BT Retail Internet Operations turned to VERITAS Software.
[November 27, 2007, 23:00]
BT Retail Merges Customer Interaction Solutions And Expert Support To Meet Service Level Targets
White Papers BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 million businesses to Oracle Siebel CRM applications and Oracle Siebel Analytics for use by 11,000 contact center agents and...
[December 18, 2007, 23:00]
BT Buys Retail E-commerce Outfit
News BT has bought Fresca, a specialist retail e-commerce service provider, as part of a wider strategy to position itself as an IT services company. According to a statement released on Friday, the acquisition will help BT Expedite — the company's e...
[February 4, 2008, 12:49]
BT Retail Launches 8Mbps Broadband
News But current BT Broadband customers will not automatically be upgraded to the free service, but instead will have to register at a BT Web site on a first-come first-served basis, BT Retail said in a statement.
[April 5, 2006, 16:45]
BT Unveils No-frills Budget Broadband
News BT Retail -- the division that will sell BT Broadband -- is aiming to recruit 500,000 subscribers by next summer. We are making it simple for customers to get the most out of the Internet in a way that suits their own interests," said Pierre Danon...
[April 24, 2002, 8:48]
BT Freed From Retail Price Controls
News Price controls on BT Retail are being lifted, 22 years after the telecoms giant was privatised. BT Retail was quick to welcome the decision, with chief executive Ian Livingston promising that "a freer BT will deliver even better value and...
[July 19, 2006, 13:45]
BT Aims To Dominate With No-frills Broadband
News BT Retail believes it can capture half of the UK's consumer broadband market with its new "no-frills" high-speed Internet access product, and kick-start the broadband applications sector in the process.
[June 14, 2002, 16:46]
Confusion At BT Over Broadband Rollout
News Speaking at the Broad Horizons Broadband Symposium in Wiltshire this week, Iain Duffin, a BT Retail regional manager, said it is unlikely to be economical for BT to upgrade enough exchanges to cover more than 80 percent of the UK population.
[July 4, 2002, 16:19]
BT Finally Gets On Board With 1Mbps Broadband
News BT Retail has unveiled details of a 1Mbps broadband package, several months after rival Internet service providers announced similar plans. Announcing the launch, BT Retail chief executive Pierre Danon said the 1Mbps product would give users a...
[January 15, 2004, 16:35]
BT Chief Steps Down
News He will be replaced by Ian Livingston, currently chief executive of BT Retail, the telco said on Tuesday. An accountant by trade, 43-year-old Livingston has overseen BT Retail's secret trials of Phorm, a technology that tracks users' browsing habits.
[April 8, 2008, 17:06]
Super-fast Broadband Trickles Out
News BT Retail announced on Monday that it is engaging in the wholesale trials of 8Mbps ADSL services, but that these high speeds will only be made available to its own staff - cutting down the number available to actual consumers.
[March 8, 2005, 14:45]
Gateway Get WAP, Extends UK Presence
News PC maker Gateway Wednesday announced an agreement with BT Cellnet and BT Retail in an effort to embrace WAP and extend its UK retail presence. In a change to its previous strategy in the UK market, the deal will see Gateway PCs being sold in BT...
[April 12, 2000, 15:49]
BT Doubles Business Broadband Speeds, For Free
Talkback BT wholesale charge about £32 for the 1MBIT product, and sell this to other ISP's including BT Retail. BT Retail have been selling this for £100 compared to other ISP's selling it for around £50. BT have been overcharging for these business...
[September 29, 2004, 20:29]
BT Rolls Out One-stop Shop For Web Payments
News BT Retail is to begin trialling a system for making small payments online that could be attractive to thousands of Web sites, at a time when Internet companies are pinching pennies. It's growing very quickly," said Ian Price, chief executive of BT...
[July 2, 2002, 13:28]
BT To Sell Cut-price Broadband Product
News BT Retail looks set to undercut the UK's broadband Internet Service Providers by selling a "no-frills" product that will give users a fast connection to the Web without the additional services and support often provided by ISPs.
[April 8, 2002, 13:18]
BT Pulls The Plug On 2,200 Call Centre Jobs
News In a move to reduce costs BT Retail is cutting 2,200 jobs over the next two years from its call centres. Patricia Vaz, BT Retail's managing director of customer service, said: "Everyone in our existing call centre operation will be affected in one...
[March 27, 2002, 17:35]
Danon Leaves BT For Capgemini
News Pierre Danon, BT Retail chief executive, is to leave the UK telco and become chief operating officer at Capgemini early next year. Danon, whose remit covered expanding areas such as mobility, Wi-Fi and some of BT's growing services business, was...
[November 26, 2004, 7:50]
BSkyB To Sell Discounted No-frills Broadband
News BT Retail looks increasingly likely to dominate the UK's consumer broadband market in the future after securing a major marketing deal with BSkyB. The satellite broadcaster announced on Wednesday that it had signed a deal that allows it to sell BT...
[July 31, 2002, 12:51]
Freeserve Anger Over BT's Broadband Plans
News Freeserve has again accused BT of acting in an unfair manner over broadband, and called on Oftel, the government and the Office of Fair Trading to consider taking action over BT Retail's new "no-frills" broadband product.
[September 20, 2002, 12:46]
