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Call-centre Survey Finds Staff Stressed And In Pain
News The industry's trade body, the Call Centre Association, launched its own national standards for best practice in November 2000. Up to three quarters of call centre staff may be experiencing stress, and four out of five suffering headaches, plus...
[June 11, 2002, 12:00]
British Call-centre Staff 'inferior' To Asian Workers
News Paul Mackenzie, Program Director of the Call Centre Association commented "In many instances the facts are true. Call-centre staff in Britain can not match their counterparts in India, according to HSBC chief executive Sir Keith Whitson.
[August 6, 2002, 11:57]
Young Call-centre Customers Mistrust Offshoring
News More recentl, Indian IT trade association Nasscom launched an initiative to set security and privacy standards for offshore operations. In a recent poll of call-centre customers in which three-quarters of respondents were aged between 20 and 29, 40...
[July 21, 2006, 17:15]
Banks Face Prosecution Over Indian Call Centre Leak
News But Indian IT trade association Nasscom said these incidents are rare and can happen at call centres regardless of which country they are located in. UK banks have been warned they face prosecution for breaching the Data Protection Act after an...
[June 23, 2005, 16:40]
NZAA Turns To Avaya To Improve Call Centre Efficiency And Regional Office Productivity
White Papers The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more...
[June 11, 2008, 1:01]
Avaya Contact Centre And IP Telephony Solutions Ensure The Health Of BUPA Australia Health's Network For Years To Come
White Papers British United Provident Association (BUPA) is one of the largest health care providers in the world. The multimedia interoperability of the Avaya solutions offer a converged IP solution that improve contact centre customer service, support...
[September 5, 2006, 0:00]
ID Theft Scandal Hits Outsourced Call Centres
News The National Association of Software and Service Companies (Nasscom), an Indian trade body, has asked ABC to provide details of the operation so that the matter can be reported to law enforcement officials.
[August 17, 2005, 9:25]
Is Technology Talking You Out Of A Job?
News According to Michael Meredith, executive director of Australian Teleservices Association (ATA), approximately 60 percent of inbound calls to a contact centre are for simple transactions, such as obtaining financial or other information.
[October 30, 2001, 14:36]
Citibank Buys Indian Outsourcing Firm
News The Information Technology Association of America trade group, however, has argued that so-called offshoring might actually help the US economy. The Indian company provides call-centre, transaction-processing and data-management services and has...
[April 13, 2004, 12:00]
UK Police Help Fight Outsourcing Cybercrime
News India's National Association of Software and Services Companies is also taking part in the working party. The most high-profile case to date follows an investigation by an undercover reporter from The Sun who was sold the bank account details of 1...
[July 12, 2005, 18:45]
Arrests Made In Offshoring Theft Case
News The National Association of Software and Service Companies, an Indian trade group, has set up an Indo-US security forum to make its members aware of security and privacy issues when they handle sensitive information from foreign companies.
[April 11, 2005, 9:20]
Bulldog Fixes Broadband Problems
Talkback They are also said to be in BIG trouble again with Ofcom, i myself sumbitted a report to OFCOM and the ISP trade association with audio cassettes(in Scotland you can record people you call and not have to tell them ONLY IF it's done onto...
[March 10, 2006, 1:40]
Guy Kewney's Diary
News Ian Paisley as spokesman for the Catholic Priests' Association! Around one o'clock, fed up with waiting for the Gas man who Cometh Not, a phone call to the Service centre. Here is notice, you clowns at the Gas company: next time you send me a note...
[March 21, 1998, 6:00]
ISPs Must Learn From 11 September
News Study sponsors included IBM and the Association for Computing Machinery. The Internet sustained relatively little damage during the terrorist attacks on 11 September, 2001, when the collapsing World Trade Centre destroyed lower Manhattan's...
[November 21, 2002, 13:54]
Stark Warning As UK Faces Cybercrime Boom
News The Association of Chief Police Officers and the Metropolitan Police Service are waiting to see if the Home Office will grant £1.3m in start-up costs for their proposed Policing Central E-crime Unit, which would co-ordinate cybercrime...
[June 9, 2008, 8:49]
Strike Fears Over BT Outsourcing Plan
News At a conference in London recently the president of Nasscom, India's National Association of Software and Service Companies, told delegates that "business process outsourcing" (BPO) allowed global companies to cut their IT budgets by 50 percent.
[February 19, 2003, 15:45]
Arguments Presented In DVD Cracking Case
News Lockyer, who's gearing up to run for governor next year, appeared on the side of the DVD Copy Control Association, which is arguing that the posting of the code on the Net should be banned. The Bunner case has attracted attention from a wide...
[May 30, 2003, 8:05]
Loughborough College Two-Hop 802.11 Wireless Link To Remote Centre
White Papers A long-range 802.11b wireless bridge solution was introduced to link Loughborough College to an outreach centre to save on the high ISDN-2 (Integrated Services Digital Network connectivity at 128kbit/s) call costs of the previous system.
[February 9, 2006, 23:00]
Ofcom Puts Businesses Centre Stage
News Speaking at the annual conference of the Communications Management Association (CMA), a representative body for business comms users, Lord Currie said there was a widely held misconception that Ofcom was interested only in benefitting consumers.
[February 8, 2007, 7:52]
Rights Groups Call For ID Tracking Laws
News asked Chet Dalzell, spokesman for the Direct Marketing Association. Ari Schwartz, a policy analyst with the Washington, D.C.based Internet watchdog Centre for Technology and Democracy, said the problem is that there is no "baseline legislation that...
[March 9, 1999, 9:46]
