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How Expert Call Centre Solutions and Support Are Helping the Number 118-118 Maintain Its Competitive Edge
White Papers Greenfield implementation of two IP-connected contact centres to support more than 1,000 agents; and provide a fully integrated solution offering total multi-vendor application and device interoperability.
[September 5, 2006, 0:00]
call Support agents views
Talkback I am doing my thesis based on call centre work in India. Hello, I am a student doing my MBA at the university of Leeds in England. I would appreciate if you could take 10 minutes to complete my survey and pass it on to your colleagues to complete.
[August 4, 2006, 1:58]
HP sets up Indian call centre
Talkback HP tech support is a damn nightmare! Please throw your script in the garbage and use your brain. You're an IT grad so I know you have one, please use it instead of reading off a script like a monotonous robot.
[August 18, 2006, 6:27]
HP sets up Indian call centre
Talkback I have made several phone calls to the support dept for HP cameras and l have been constantly either fobbed of or cut-off. This is a disgrace. My camera has failed after 7 months and l can find no way to get it replaced.
[July 26, 2006, 12:56]
HP sets up Indian call centre
Talkback I have yet to call tech support at Dell for anything. I called HP tech support only to get it fixed in warranty, and I wound up on the phone for 2+ hours. After numerous steps, getting up and re-doing steps I had already done before calling, and...
[October 18, 2006, 8:47]
BT brings call-centre jobs from India back to UK
News The workforce reduction will be complete by next year, he added, attributing the cuts to "improved customer service which means that fewer support staff are required". BT is cutting its call-centre workforce in India by 4,000 and bringing some of...
[July 17, 2009, 8:30]
BTopenworld accused of call centre incompetence
News BTopenworld is satisfied that it is offering the right level of support to call centre staff, but says that it would consider reviewing it's standards and procedures if a large number of unhappy staff come forward.
[October 5, 2001, 17:33]
HP sets up Indian call centre
News After receiving customer complaints, Dell stopped sending US technical support calls for two of its corporate computer lines to a Bangalore call centre. Hewlett-Packard has set up a contact centre in India to support US customers who use HP...
[February 12, 2004, 7:35]
Call centres are the new e-commerce selling tool
News Call centres have traditionally been used as 'sweat shops' for telesales and telemarketing, but analysts argue that the increasing support they are offering to e-commerce companies is helping them shed that tarnished image.
[June 18, 2001, 15:49]
Microsoft support stats show Sasser spread
News At its peak around lunchtime, Microsoft said customer call-rates at its support centre climbed to 350 per hour. According Microsoft Australia, by 10 a.m.on 4 May its support centre had received an estimated 75 calls from customers.
[May 12, 2004, 9:50]
Indian merger forms super-outsourcer
News The combined company will continue to be known as Headstrong and will specialise in so-called offshore outsourcing, providing services such as call centre customer support through its overseas locations.
[November 4, 2003, 14:50]
Dell admits Indian mistake
Talkback While in India if u purchase a pc (like dell or anything) u rarely or never call for support coz its not needed for such simple things, the american habit of spoon feeding has made them so dependent that whilst they can call the entire world...
[July 3, 2006, 16:13]
Norwich Union moves 2,500 jobs to India
News Aviva, which trades in the UK as Norwich Union, said 2,000 'back office' administration, processing and IT roles will be moved offshore, along with 350 call-centre positions and 150 administration roles to support its general insurance business in...
[December 3, 2003, 10:25]
Dell admits Indian mistake
Talkback I have to talk with Dell support on a pretty regular basis as I do IT support for a fairly large company - we use bot the notebooks and desktop PCs. I have been routed to the Indian call centre and the Irish call centre.
[November 21, 2005, 10:36]
Oracle users pleased with support progress
News Last year's UK Oracle User Group (OUG) survey singled out product support as the main issue users wanted Oracle to address, with a newly opened call centre in Egypt coming in for particular criticism.
[December 2, 2008, 6:30]
Fighting outsourcing 'could spark trade war'
News Employees in call-centre support, manufacturing and software programming have been particularly hard hit. And where the backlash can be particularly painful is when it hurts the quality of a company's product or service, said Maheshwari, noting...
[January 8, 2004, 9:15]
Intuit cuts jobs and outsources support
News A reduction of around 70 staff is expected in Europe's existing customer service and technical support divisions while additional staff reductions are being made in the consumer finance group and as a result of service and support outsourcing in...
[June 11, 1997, 16:28]
Bulldog users bite back over poor service
Talkback The customer service (as opposed to call centre technical support) are unable to help you with any issue other than directing you to the technical support number. If you are unlucky enough to have systems go down during a support call, then you...
[September 12, 2006, 21:30]
RightNow hopes for premium travel
News Once the system is fully implemented, agents in the contact centre will be able to see all campaigns sent to customers so that they can more effectively support customers as they call in about the offers.
[October 18, 2005, 17:25]
Dell admits Indian mistake
Talkback Again Dell is not a software company it is harware company and when u call in for a software issue it is our discreation that we support it or not. Norton cahrges $29 an hour for their support and i myself have resolved many issues of theirs, tell...
[March 29, 2005, 15:05]
