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Nortel Networks Case Study: Call Centre Solutions
White Papers Call Centre Solutions Ltd.is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, continuously updated, and flexible call centre platform that could support a variety of business operational requirements...
[October 30, 2004, 0:00]
Call-centre staff cop abuse from abroad
News As a result, call-centre workers in India are now reporting abusive clients who blame them for lost opportunities, and those who insist on speaking only to US-based workers. One Hyderabad call-centre manager said the abusive telephone calls were...
[December 22, 2003, 9:35]
Call-centre staff cop abuse from abroad
Talkback I suspect call centre staff get a fair amount of abuse from customers who are utterly frustrated by their inability to speak direct to decision-makers in the companies who outsource their operations in this way.
[June 9, 2004, 10:08]
Call-centre staff cop abuse from abroad
Talkback We should boycott imperialist English monkeys who have problems with poor thirs world call centre workers.
[January 12, 2005, 4:22]
Call-centre survey finds staff stressed and in pain
News Up to three quarters of call centre staff may be experiencing stress, and four out of five suffering headaches, plus more than 60 percent having pains in their hands, wrists and back, reports a Trade Union survey by Unison in Scotland.
[June 11, 2002, 12:00]
Call-centre survey finds staff stressed and in pain
Talkback Can I say that having worked in the Call/Contact Centre industry for over 6 years I have worked in some of the nicest environments in my career history. I have also gained more qualifications since joining Call Centres than I gained at school and...
[February 20, 2004, 13:48]
Call centre failures blamed on software
News Call centre systems with a user-friendly interface design are critical to engaging successfully with customers. Poor customer experiences with call centres are being blamed on badly designed software tools, which are hampering the performance of...
[November 28, 2002, 15:01]
Symantec investigates call-centre credit card scam
News Symantec said on Tuesday that it is looking into allegations that a call centre in India leaked credit-card numbers of its customers to someone who then sold them to BBC News reporters in an undercover investigation.
[April 1, 2009, 8:40]
'Why Do We Bother?': Recruitment and Training in a Call Centre
White Papers There appears to be a number of paradoxes within the management of the growing call centre sector. Many call centres appear to have rather involved recruitment and training processes and yet, there remains a high level of turnover and burnout...
[July 25, 2006, 3:16]
BT brings call-centre jobs from India back to UK
News BT is cutting its call-centre workforce in India by 4,000 and bringing some of the work back to the UK, the telco confirmed on Thursday. The cuts all fall within BT Retail and involve only third-party call-centre staff rather than direct BT...
[July 17, 2009, 8:30]
Can no longer recommend anything that means you have to deal with 'that call centre'!
Member Review I cannot bear the thought of 3 years of having to deal with this call centre until my warranty runs out. Update to my previous review - 3 weeks of trying to get an incorrect part replaced have got nowhere.
[March 20, 2004, 6:50]
BT pulls the plug on 2,200 call centre jobs
News Last month the group said it was reviewing the future of its call centre operations, which run directory inquiries and accounting services. Patricia Vaz, BT Retail's managing director of customer service, said: "Everyone in our existing call centre...
[March 27, 2002, 17:35]
HP sets up Indian call centre
Talkback hi i wanted more info abt yr call centre in bangalore ,could you pls pass on the contact info and the address.rgds navin
[August 30, 2006, 10:47]
HP sets up Indian call centre
Talkback I need your Bangalore Call centre/ Service centre phone number.
[February 24, 2005, 11:48]
HP sets up Indian call centre
Talkback hi team, could you pls pass on the contact info of the call centre here in bangalore ,for me to get in touch with them.thanks rgds diksha.
[August 30, 2006, 10:49]
Voice Europe 96: Macfarlane shows PC-based call centre
News CallPlus is an all-in-one call centre for small- to medium-sized setups, linking phone operators through a LAN in a unit that integrates PABX, call switching and voice processing. It features call distribution through a Windows-based front-end...
[October 9, 1996, 10:24]
Fake call-centre staff more dangerous than phishers
News Banks are fighting to keep their call centres free from criminals who pose as — or become — call-centre staff to steal customer details. While the Indian government has established a national database of call-centre employees to help prevent crime...
[October 31, 2007, 10:47]
India's call centre staff burn out
News Over half of all call centre staff in India burn out and end up quitting due to tough working conditions, according to a study done by market research firm NFO. Call centre staff in India operate hotlines for Western banks, credit card and tech...
[August 8, 2003, 11:25]
British call-centre staff 'inferior' to Asian workers
News Call-centre staff in Britain can not match their counterparts in India, according to HSBC chief executive Sir Keith Whitson. Currently HSBC has 1,500 workers under contract concentrated at a call-centre in Hyderbad, who are paid one-fifth of the UK...
[August 6, 2002, 11:57]
India imports UK teachers to train call centre staff
News A team of retired teachers from the UK is in India training call centre staff, reports the Hindustan Times. The call centre agents will not only learn about differences in accents around the UK, but also the cultural variations and political make...
[August 19, 2003, 11:40]
