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Center Of Excellence Aligns Business And IT For Successful Enterprise Data
White Papers In response, the company created a global data warehousing services group, or Center of Excellence, that was charged with leading data warehousing projects according to an enterprise data architecture and standardized methodology.
[January 1, 1970, 0:59]
Department Of Communications And Information Technology: Center For Geospatial Information Services - Three Year Operational Plan FY2004-2007
White Papers The Center for GIS is a division in the City of Virginia Beach Department of Communications and Information Technology (ComIT). A Geographic or Geospatial Information System (GIS) is a system specifically designed to work with data referenced by...
[January 1, 1970, 0:59]
Center Parcs Rests Easy With SurfControl On Watch
White Papers Center Parcs U.K.provides short break holidays all year round, in themed natural environments, across four locations around the country. Working with Lynx Technology and SurfControl, Center Parcs decided to upgrade to Microsoft Internet Security...
[January 1, 1970, 0:59]
Replicon Case Study: Center For Information Services (CIS)
White Papers The Center for Information Services (CIS) is a public entity responsible for providing information technology support services to the Washington State Community and Technical Colleges, and the State Board for Community and Technical Colleges.
[January 1, 1970, 0:59]
Center Of Excellence Is Well-Positioned For Flexible Growth
White Papers The Center of Excellence (COE) is a collaborative information technology effort by the nine North American distributors to a Fortune 500 restaurant corporation with franchise locations worldwide. With PeopleSoft EnterpriseOne software, the COE has...
[January 1, 1970, 0:59]
Center For Technology Excellence: 2005 Computerworld Honors Case Study
White Papers To pursue its goals, GSK installed in the Center a single foundational local area network for data, voice, video and collaborative applications with connections to the company's global wide area network.
[January 1, 1970, 0:59]
IP Telephony In The Call Center
White Papers Call center managers can now combine the human touch of the call center with the convenience of the Web, creating an Internet-enabled call center. This paper explains how call centers can upgrade their existing call center infrastructure, lease...
[January 1, 1970, 0:59]
PeopleSoft Alliance Solution Center: One Source, One Objective: Your Total Solution
White Papers Each of our key hardware partners IBM, Sun, Hewlett-Packard, and Compaq maintains a dedicated workspace at the PeopleSoft Alliance Solution Center. Demonstrations of the integration of PeopleSoft solutions with hardware, database, and system software.
[January 1, 1970, 0:59]
ODIN Contract: Adding Value To NASA Langley Research Center IT Outsourcing Goals
White Papers This includes the outsourcing services Lockheed Martin Information Technology provides to Langley Research Center (LaRC). Lockheed Martin Information Technology (LMIT) is a leading provider of managed services to the federal government, including...
[January 1, 1970, 0:59]
Dartmouth-Hitchcock Medical Center Enhances Patient Care With PeopleSoft Enterprise SRM
White Papers Dartmouth-Hitchcock Medical Center is the largest and most comprehensive healthcare network in northern New England. Strategic goals included mobile updating capabilities, improved service quality, and consistent supply chain processes.
[January 1, 1970, 0:59]
The National Center For Digital Government Integrating Information And Institutions
White Papers The mission of the National Center for Digital Government: Integrating Information and Institutions is threefold: to build global research capacity, to advance practice, and to strengthen the network of researchers and practitioners engaged in...
[January 1, 1970, 0:59]
Cisco Business Ready Data Center - Business Continuance Networking Solutions
White Papers Based on an extensible and adaptable Business Ready Data Center Architecture, Cisco Systems offers enterprise data center managers business continuance networking solutions that provide cost-effective communications between multiple data center...
[January 1, 1970, 0:59]
Powering Compute Platforms In A High Efficiency Data Center
White Papers This presentation provides steps toward realizing a High Efficiency Data Center at both the platform and data center level. The presentation provides results from a demonstration project of a DC powered data center in which Intel participated, in...
[January 1, 1970, 0:59]
Bank Of Ireland: Quality Service Through Call Center Transformation
White Papers Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of out-standing service across channels to give a consistent customer experience.
[January 1, 1970, 0:59]
The IBM And Avaya Alliance For Contact Center Solutions: Building Customer Success
White Papers This white paper profiles the customer relationship management (CRM) alliance between IBM and Avaya in which the two companies agreed to develop and deliver contact center solutions. As part of this profile, IDC explores factors that contribute to...
[January 1, 1970, 0:59]
Avaya Contact Center Express
White Papers Now, with innovative call center and office telephony solutions, you can face the future armed with CTI and Multi-channel applications that will help you improve efficiency, retain and attract customers, and make the most of existing resources.
[January 1, 1970, 0:59]
Maintaining Service Quality In The Contact Center: Analytics As Decision Support
White Papers Consequently, contact center business intelligence should help identify critical service delivery factors and maximize the value of the operation in meeting the most obvious mission priorities of the enterprise.
[January 1, 1970, 0:59]
Sun Service Optimized Data Center
White Papers The Sun Service Optimized Data Center (SODC) program, comprised of an extensive set of services and technologies, creates a comprehensive roadmap used to transform the Data Center into an efficient, risk averse, and, agile service driven...
[July 20, 2008, 1:18]
Migrating To An IP Contact Center: Platforms And Products To Accelerate The Transformation
White Papers This white paper provides an overview of the IP contact center environment. The convergence of voice and data services over a single Internet Protocol (IP) network has transformed contact centers by providing multimedia communications in a location...
[July 20, 2008, 1:18]
I/O Virtualization In The Virtual Data Center
White Papers This presentation provides an overview of the benefits of data center virtualization. The presentation explains the features that enable data center virtualization, including virtual machine migration and provides an overview of I/O virtualization...
[January 1, 1970, 0:59]
