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Best Practices for Designing Data Centers With the InfraStruXure InRow RC
White Papers When designing data centers with this product, there are some best practices that should be followed to ensure the InRow RC is cooling as designed. The InfraStruXure InRow RC is designed to provide cooling at the row and rack level of a data center...
[April 26, 2008, 1:02]
Real-Time Contact Centers: What the Competition Knows That You Don't
White Papers The paper then introduces Informiam's ClearPath for Contact Centers as a purpose-built solution that addresses these needs with real-time insights into the operations of your contact center. This white paper examines the complexities of today's...
[October 25, 2005, 3:00]
IBM Business Partner Innovation Centers Are at the Center of Success for MSI Systems Integrators
White Papers IBM Business Partner Innovation Centers (BPIC) showcase the skills, solutions and services of Business Partners around the world that have invested in these technology centers. Like a proving ground, Business Partner Innovation Centers help...
[November 30, 2005, 23:00]
Call Centers Are Changing the Consulting Playing Field
White Papers This webcast will address how the accelerating shift to IP-based call centers changes the game for consultants and creates new opportunities for delivering client value. Back in the "Bad old days," the value of a call center consultant was measured...
[July 20, 2006, 0:00]
Running Scientific Data Centers: Five Underappreciated Challenges
White Papers As data centers strive to add computational resources to meet the demands of their High Productivity Computing (HPC) applications, they encounter challenges that go well beyond their basic constraints.
[April 11, 2008, 1:02]
Improving Effectiveness of Customer Service in a Cost-Efficient Way - Empirical Investigation of Service Allocation Decisions With Out-Sourced Centers
White Papers Ever since the 1990s, the role of call centers has been transformed from simply dealing with customer inquiries to performing integrated marketing functions. Firms are starting to view contemporary call centers as preferred and prevalent channels...
[July 20, 2006, 9:42]
Scientific Games Racing Data Centers Support Up to $12 Billion in Wagering Annually
White Papers SGR integrated HP OpenView management tools in two data centers to enable new services and centrally manage HP hardware, network devices, application services, and infrastructure components. Scientific Games Racing (SGR) provides services...
[March 10, 2007, 0:00]
Fundacion Teleton Consolidates Operations at Regional Rehabilitation Centers
White Papers Fundacion Teleton implemented Oracle's PeopleSoft Enterprise Financial Management applications, enabling the integration of regional rehabilitation centers with headquarters and updated consulting information in real time to support fast, accurate...
[November 3, 2007, 0:00]
Continuous Resources Allocation in Internet Data Centers
White Papers Internet Data Centers (IDCs) perform multi-customer hosting on a virtualized collection of resources while Grid computing generalizes distributed computing by focusing on large scale resource sharing.
[September 27, 2006, 0:00]
Use of the Signal Reference Grid in Data Centers
White Papers Signal reference grids are automatically specified and installed in data centers despite the fact that they are no longer needed by modern IT equipment. Even when installed, they are typically used incorrectly.
[April 26, 2008, 1:02]
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
White Papers IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost-effectively extend your contact center to locations anywhere around the world -- from regional satellite and branch offices to offshore...
[May 5, 2008, 10:18]
The New Reality of Balance and Optimization in Planning Green Data Centers
White Papers Even though the industry has taken a major step forward in looking at energy efficient data centers, there still is a lot of work to do. Given the specialized and critical nature of these facilities, the technical strategies for improving energy...
[September 2, 2009, 1:22]
Battery Technology for Data Centers and Network Rooms: Safety Codes
White Papers Valve Regulated Lead Acid (VRLA) batteries are frequently deployed within data centers and network rooms without the need for the elaborate safety systems that are required for Vented (Flooded) Lead Acid batteries.
[April 8, 2009, 9:38]
AXA Group Uses Virtual Machines to Curb IT Expenses and Modernize Data Centers
White Papers When Microsoft Virtual Server 2005 became available, the North American IT group at AXA evaluated it, and the chief information officer approved its use in global data centers. AXA Group is an international financial protection company with 50...
[March 17, 2007, 0:00]
Centralized and Unbiased Storage Management Improves Utilization and Allows Multiple Data Centers to Be Viewed as a Single Environment
White Papers Managing the large heterogeneous data centers had become increasingly burdensome for the IT organization, however. IT needed to manage and monitor the two centers as one environment, but lacked the tools to do so efficiently.
[February 2, 2006, 23:00]
Contact Centers for Dummies
White Papers This guide provides a high-level approach to the different methodologies in use today and offers important information on managing contact centers and profitably implementing new call center technologies.
[April 16, 2007, 14:51]
Leading Pay-TV Company Runs One of Europe's Largest IP-Based Call Centers With SAP Software
White Papers The new hosted solution runs using SAP Business Communications Management software and constitutes one of the largest IP-based contact centers in Europe. Germany and Austria's leading pay-TV company, Premiere AG, handles around 17 million customer...
[February 9, 2008, 0:17]
Financial Enterprise Revamps Call Centers for Operational Efficiency
White Papers The call centers were experiencing difficulty handling the approximate 1.3 million calls per month. The financial services enterprise is a top ten issuer of MasterCard and Visa credit cards in the United States.
[May 30, 2009, 1:19]
EMC Scalable Solutions Support 54,000 Mailboxes in Two Consolidated Data Centers
White Papers Today, the e-mail system can support up to 54,000 mailboxes with only 15 active mailbox server computers in two data centers. EMC delivers information infrastructure management and storage solutions worldwide.
[February 22, 2007, 0:00]
Data Flow Management: From Call to Contact Centers
White Papers As more and more Call Centers adopt Internet-based business models, and interactions increasingly become automated, the need for enterprise data access and quality is crucial to the success of a Call Center attempting to transform into a Contact...
[July 20, 2006, 0:00]
