Previous
Centers For Intelligence Empower A Rapidly Growing Company
White Papers The establishment of Centers for Intelligence at Thompson-Murray leveraged the expertise of their critical knowledge workers. Created by TM, Centers for Intelligence is comprised of several knowledge centers that are each led by a guide who is...
[August 26, 2004, 3:00]
Centers Of Excellence: Optimize Your Business And IT Value
White Papers Download this SAP white paper to read about the many direct benefits you can derive from implementing certified centers of excellence (COEs) in your organization. The paper presents the results of a study by the Americas' SAP Users' Group (ASUG...
[July 26, 2007, 15:03]
The New Power Of Payment Call Centers: Organizational Impacts Of Outsourced TEL ACH Origination Services
White Papers Call centers are commonly viewed by many or most in any organization as cost centers: simply add-ons necessary for supporting core products and services. As a result of this view, call center performance is commonly evaluated based on operating...
[April 11, 2008, 1:02]
Back-Office And Customer Care Centers In Emerging Economies: A Human Capital Perspective
White Papers This interest has fueled the growth of both captive and outsourced processing and customer contact centers in emerging economies. To understand these challenges, IBM interviewed a range of operations and HR executives and line managers in Global...
[April 25, 2005, 3:00]
Seven Myths And Misconceptions About IP Contact Centers
White Papers This paper discusses the seven common myths and misconceptions about IP contact centers as well as what every contact center manager should know about the cost-cutting, productivity, and performance advantages of IP - and how to get there without...
[October 21, 2003, 5:45]
AC Vs. DC Power Distribution For Data Centers
White Papers DC power distribution has been proposed as an alternative to AC power distribution in data centers, but misinformation and conflicting claims have confused the discussion. A detailed analysis and model show that many of the benefits commonly stated...
[April 26, 2008, 1:02]
Best Practices For Designing Data Centers With The InfraStruXure InRow RC
White Papers When designing data centers with this product, there are some best practices that should be followed to ensure the InRow RC is cooling as designed. The InfraStruXure InRow RC is designed to provide cooling at the row and rack level of a data center...
[April 26, 2008, 1:02]
Power And Cooling Capacity Management For Data Centers
White Papers High density IT equipment stresses the power density capability of modern data centers. Installation and unmanaged proliferation of this equipment can lead to unexpected problems with power and cooling infrastructure including overheating...
[April 26, 2008, 1:02]
Use Of The Signal Reference Grid In Data Centers
White Papers Signal reference grids are automatically specified and installed in data centers despite the fact that they are no longer needed by modern IT equipment. Even when installed, they are typically used incorrectly.
[April 26, 2008, 1:02]
AC Vs DC Power Distribution For Data Centers
White Papers Various types of DC power distribution are examined as alternatives to AC distribution for data centers and network rooms. A detailed analysis and model show that many of the common benefits claimed for DC distribution are unfounded or overstated.
[April 26, 2008, 1:02]
Optimizing Data Centers For High-Density Computing
White Papers It identifies methods to optimize the effectiveness of cooling resources in data centers that are beginning to deploy high-density equipment and data centers that are fully populated with high-density equipment.
[May 15, 2004, 1:03]
Empire Blue Cross Blue Shield Cuts Printing And Mailing Costs, Consolidates Print Centers, Reduces Costs And Realizes An 11-Month ROI With Xerox
White Papers Empire turned to Xerox Global Services to decrease costs in its print-to-mail facilities, consolidate its internal copy and print centers, reduce office output device expenditures and do a Six Sigma efficiency review to identify postal savings and...
[July 18, 2008, 1:01]
Electrical Efficiency Modeling Of Data Centers
White Papers Conventional models for estimating electrical efficiency of data centers are grossly inaccurate for real-world installations. Estimates of electrical losses are typically made by summing the inefficiencies of various electrical devices, such as...
[April 26, 2008, 1:02]
Avoidable Mistakes That Compromise Cooling Performance In Data Centers And Network Rooms
White Papers Avoidable mistakes that are routinely made when installing cooling systems and racks in data centers or network rooms compromise availability and increase costs. These unintentional flaws create hot-spots, decrease fault tolerance, decrease...
[July 14, 2008, 1:20]
Data Flow Management: From Call To Contact Centers
White Papers As more and more Call Centers adopt Internet-based business models, and interactions increasingly become automated, the need for enterprise data access and quality is crucial to the success of a Call Center attempting to transform into a Contact...
[July 20, 2006, 0:00]
Call Center Technology Solutions: Darwinian Call Centers
White Papers Modern call centers are places of continuous change. The technology changes as new ACDs, IVR and other CTI advancements came into the market. A high turnover of people, and new agents are recruited henever there are changes - in volume, incidence...
[August 30, 2003, 3:43]
A Staffing Algorithm For Call Centers With Skill-Based Routing
White Papers Call centers usually handle several types of calls, but it usually is not possible or not cost-effective to have every agent be able to handle every type of call. Call centers are equipped with automatic call distributors to assign calls to...
[July 25, 2006, 3:16]
Bioterrorism: The Centers For Disease Control And Prevention's Role In Public Health Protection
White Papers As part of this effort, several CDC centers, institutes, and offices work together in the agency's Bioterrorism Preparedness and Response Program. HHS is currently leading an effort to work with governmental and nongovernmental partners to upgrade...
[February 15, 2005, 2:00]
Leveraging Next Generation Knowledge Management (KM) For Call Centers
White Papers Contact Centers have benefited greatly through the use of self-service and KM solutions. But, the call center landscape continues to change as customers demand more control and better service overall while companies want Call Centers to drive down...
[July 14, 2006, 0:00]
EMC Scalable Solutions Support 54,000 Mailboxes In Two Consolidated Data Centers
White Papers Today, the e-mail system can support up to 54,000 mailboxes with only 15 active mailbox server computers in two data centers. EMC delivers information infrastructure management and storage solutions worldwide.
[February 22, 2007, 0:00]
