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Data Centers: Cisco Best Practices for Security and Performance
White Papers This Data Center White Paper is useful to those constructing or managing data centers with stringent performance and service requirements. Enterprise and commercial customers seeking to purchase Web hosting, applications hosting, call and contact...
[September 2, 2008, 7:35]
AXA Group Uses Virtual Machines to Curb IT Expenses and Modernize Data Centers
White Papers When Microsoft Virtual Server 2005 became available, the North American IT group at AXA evaluated it, and the chief information officer approved its use in global data centers. AXA Group is an international financial protection company with 50...
[March 17, 2007, 0:00]
Fundacion Teleton Consolidates Operations at Regional Rehabilitation Centers
White Papers Fundacion Teleton implemented Oracle's PeopleSoft Enterprise Financial Management applications, enabling the integration of regional rehabilitation centers with headquarters and updated consulting information in real time to support fast, accurate...
[November 3, 2007, 0:00]
Texas Association of School Boards Adds Siemens HiPath ProCenter Agile to Better Serve Its Members, Improve Its Call Centers
White Papers The Texas Association of School Boards (TASB) needed to put its small call centers on par with those of large, big-name firms in risk management and financial services. TASB's goal was to empower its call center agents with a more efficient and...
[August 3, 2006, 0:00]
Time Dependent Priorities in Call Centers
White Papers Further, it addresses some specific aspects of application to call centers. After presentation of general concepts of call centers and priority mechanisms, service level functions in call centers is introduced and the suitability of time dependent...
[July 25, 2006, 3:16]
The 6 Myths of On-Demand Contact Centers
White Papers Today, many companies are adopting the on-demand model for their contact centers, abandoning the older premise-based systems. These misconceptions prevent many businesses from taking advantage of on-demand contact centers.
[October 3, 2006, 15:41]
Three Best Practices for Today's Profitable Contact Centers
White Papers If any aspect of the enterprise was a solid candidate for an identity crisis, contact centers would be a sure bet. The fact is, when it comes to business pendulum swings, few areas of enterprise operations have undergone more shifting mandates than...
[October 5, 2005, 3:00]
How Cisco IT Migrated Call Centers to IP Contact Center
White Papers With this growth came the need to manage diverse call centers, each with different systems, operating procedures, and business focus. Cisco IT was a major participant in the extensive effort to implement a multi-phase, multi-year plan for improving...
[March 5, 2008, 0:02]
Leading Pay-TV Company Runs One of Europe's Largest IP-Based Call Centers With SAP Software
White Papers The new hosted solution runs using SAP Business Communications Management software and constitutes one of the largest IP-based contact centers in Europe. Germany and Austria's leading pay-TV company, Premiere AG, handles around 17 million customer...
[February 9, 2008, 0:17]
Private Bank Virtualizes Data Centers for IT, Business, and Environmental Benefits
White Papers To uphold its tradition of innovation and demonstrate its commitment to environmental responsibility, the bank decided to consolidate its data centers through virtualization technology. Banque de Luxembourg is one of that country's leading private...
[October 11, 2008, 1:01]
Implementing Energy Efficient Data Centers
White Papers Electricity usage costs have become an increasing fraction of the total cost of ownership (TCO) for data centers. It is possible to dramatically reduce the electrical consumption of typical data centers through appropriate design of the network...
[October 1, 2009, 9:36]
Financial Enterprise Revamps Call Centers for Operational Efficiency
White Papers The call centers were experiencing difficulty handling the approximate 1.3 million calls per month. The financial services enterprise is a top ten issuer of MasterCard and Visa credit cards in the United States.
[May 30, 2009, 1:19]
The New Reality of Balance and Optimization in Planning Green Data Centers
White Papers Even though the industry has taken a major step forward in looking at energy efficient data centers, there still is a lot of work to do. Given the specialized and critical nature of these facilities, the technical strategies for improving energy...
[September 2, 2009, 1:22]
Control Strategies for Plenum Optimization in Raised Floor Data Centers
White Papers Contemporary data centers contain a denser aggregation of commodity computing, networking and storage hardware mounted in industry standard racks than before. As a result of high power density in data centers, mechanical engineers face more...
[May 4, 2006, 10:17]
IBM Business Partner Innovation Centers Are at the Center of Success for MSI Systems Integrators
White Papers IBM Business Partner Innovation Centers (BPIC) showcase the skills, solutions and services of Business Partners around the world that have invested in these technology centers. Like a proving ground, Business Partner Innovation Centers help...
[November 30, 2005, 23:00]
Use of the Signal Reference Grid in Data Centers
White Papers Signal reference grids are automatically specified and installed in data centers despite the fact that they are no longer needed by modern IT equipment. Even when installed, they are typically used incorrectly.
[April 26, 2008, 1:02]
Best Practices for Designing Data Centers With the InfraStruXure InRow RC
White Papers When designing data centers with this product, there are some best practices that should be followed to ensure the InRow RC is cooling as designed. The InfraStruXure InRow RC is designed to provide cooling at the row and rack level of a data center...
[April 26, 2008, 1:02]
Call Center Technology Solutions: Darwinian Call Centers
White Papers Modern call centers are places of continuous change. The technology changes as new ACDs, IVR and other CTI advancements came into the market. A high turnover of people, and new agents are recruited henever there are changes - in volume, incidence...
[August 30, 2003, 3:43]
Electrical Efficiency Measurement for Data Centers
White Papers The unfortunate result is that most data centers waste substantial amounts of electricity. Data center electrical efficiency is rarely planned or managed. Today it is both possible and prudent to plan, measure, and improve data center efficiency.
[October 1, 2009, 9:48]
Power and Cooling Capacity Management for Data Centers
White Papers High density IT equipment stresses the power density capability of modern data centers. The ability to measure and predict power and cooling capability at the rack enclosure level is required to ensure predictable performance and optimize use of...
[October 1, 2009, 9:42]
