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10 Gigabit Ethernet Technology Overview and Applications for Enterprise Data Centres
White Papers The second part examines BLADE's RackSwitch product line, including 10 GbE applications within enterprise networks and data centres. This Technology Brief is divided into two parts. The first part discusses the evolution of Ethernet, and then...
[January 22, 2009, 0:00]
Call centres failing customers and staff
News A new benchmarking report examining the state of call centres worldwide has turned up some findings that will come as a blow to the industry and confirm what some have suspected -- call centres are worse now than ever.
[November 10, 2003, 9:20]
Implementing a unified desktop interface - best practices for contact centres
White Papers This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.
[May 12, 2007, 1:00]
Sun's eco-friendly data centres
News At a press conference in Santa Clara, California, Sun chief information officer Bob Worrall outlines Sun's plans to make data centres more energy efficient, for the company and its customers, by reducing space and utility requirements.
[August 24, 2007, 13:31]
IBM opens two Linux centres in Brazil
News IBM, a leading advocate of Linux, has opened two centres devoted to the open-source operating system in Brazil, which could help the software catch on in that part of the world. The centres in Sao Paulo are intended to help advance an October...
[December 8, 2003, 9:55]
London's data centres bursting at the seams
News Data centres, which have been yawning empty caverns since the dot-com crash of 2000, are apparently now bursting at the seams -- despite the space and power saved by using blade servers. Hosting firm Redbus Interhouse estimates that data centres...
[March 2, 2005, 14:15]
Fire-control centres delayed due to IT problems
News The £380m FireControl project to build nine networked high-tech fire brigade control centres, whose IT system is already two years behind schedule, has slipped by five months. The regional hubs will replace the 46 existing fire-control centres in...
[November 28, 2008, 9:13]
Call centres are the new e-commerce selling tool
News Limitations in Internet and email response times are changing the image of call centres, making them a crucial selling tool in the e-commerce environment. The Internet remains a monologue, and as the volume of customer emails increase, call centres...
[June 18, 2001, 15:49]
You Thought Call Centres Were Bad
Blog Companies are playing ping pong with e-mail enquiries, pushing them back to the Web or forcing consumers to call contact centres. With many contact centres outsourced this also has a financial aspect - companies that are paid a set amount for every...
[March 18, 2008, 9:03]
Gov't grants £250m for tech-research centres
News Technology research has received a significant boost, with £250m of funding granted for 44 new PhD research centres. The Engineering and Physical Sciences Research Council (EPSRC) has allocated the money for the doctoral research centres at 22...
[December 8, 2008, 12:11]
IBM invests $200m in Euro Linux centres
News The investment boost will see IBM increasing its overall involvement with the open source operating system through new European Linux development centres. Development centres will be built in Greenock and Hursley in the United Kingdom as well as...
[July 24, 2000, 11:16]
Data centres get greener
Blog Data centres are becoming greener - the economics say they have to. Went to visit a new data centre last week. Built by Star, the 10,000 square foot facility has not much in it yet, but it's been built with the notion of high density blades crammed...
[August 25, 2009, 9:27]
BT and Avaya to offer hosted call centres
News According to Andrew Small, head of contact centres for BT Global services, the two firms plan to offer "flexible call-centre technology so customers will only pay for what they use". BT has teamed up with communications supplier Avaya to offer a...
[March 5, 2007, 10:50]
Emerging market centres from Intel on the way
News Intel will open up four design centres to tackle the some of the hurdles facing computer adoption in emerging markets: cost, dirt, bad weather and intermittent electricity. Located in Bangalore, India; Cairo, Egypt; São Paulo, Brazil; and Shanghai...
[August 1, 2005, 9:15]
Start-ups back Linux for data centres
News OpsWare and CoroSoft, two companies that sell software designed to ease the operation of data centres, are expanding their support for Linux. OpsWare, the start-up cofounded by Netscape pioneer Marc Andreessen, plans to announce that its management...
[January 22, 2003, 10:14]
E-Learning centres planned for nurses
News The e-learning centres are scheduled to come online in January 2003, and are being targeted at registered nurses, offering them the chance to continue developing their skills for the nursing profession.
[April 25, 2001, 7:08]
Out of the cardboard box thinking on green data centres
Blog A lot of companies out there would like us to believe that data centres can somehow be green. Data centres are just inherently unsustainable places. According to a report last year from the charity, Global Action Plan, An Inefficient Truth, the...
[September 24, 2008, 22:50]
Virtualisation key to next-gen data centres
News Virtualisation will play an important role in next-generation data centres, but that will also create new challenges that require better security planning, according to IDC. In a statement on Thursday, Willie Low, senior market analyst of IDC's...
[September 21, 2007, 9:26]
ID theft scandal hits outsourced call centres
News In the wake of concerns over data security in call centres working for overseas clients, Nasscom has decided to create a register of IT workers hired in call centres. An undercover operation that allegedly found customers' data for sale by...
[August 17, 2005, 9:25]
You Thought Call Centres Were Bad
Blog Comment Excellent post and really useful info. I've found very mixed results when dealing with companies support recently but overall email support tends to be better than call centre especially in IT related businesses.
[March 25, 2008, 15:23]
