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IBM Invests $200m In Euro Linux Centres
News The investment boost will see IBM increasing its overall involvement with the open source operating system through new European Linux development centres. Development centres will be built in Greenock and Hursley in the United Kingdom as well as...
[July 24, 2000, 11:16]
Start-ups Back Linux For Data Centres
News OpsWare and CoroSoft, two companies that sell software designed to ease the operation of data centres, are expanding their support for Linux. OpsWare, the start-up cofounded by Netscape pioneer Marc Andreessen, plans to announce that its management...
[January 22, 2003, 10:14]
Integration Competency Centres
White Papers This white paper explains how Integration Competency Centres (ICCs) ensure that organisations can meet these needs by re-using knowledge, tools and processes created on one project to benefit the whole organisation.
[October 30, 2008, 0:22]
BT And Avaya To Offer Hosted Call Centres
News According to Andrew Small, head of contact centres for BT Global services, the two firms plan to offer "flexible call-centre technology so customers will only pay for what they use". BT has teamed up with communications supplier Avaya to offer a...
[March 5, 2007, 10:50]
Out Of The Cardboard Box Thinking On Green Data Centres
Blog A lot of companies out there would like us to believe that data centres can somehow be green. Data centres are just inherently unsustainable places. According to a report last year from the charity, Global Action Plan, An Inefficient Truth, the...
[September 24, 2008, 22:50]
IBM Opens Two Linux Centres In Brazil
News IBM, a leading advocate of Linux, has opened two centres devoted to the open-source operating system in Brazil, which could help the software catch on in that part of the world. The centres in Sao Paulo are intended to help advance an October...
[December 8, 2003, 9:55]
Outsourcing From UK To Other Geographical Areas E.g Call Centres
Forum I have posted a questionnaire on my3q.com to find out consumer attitudes to companies outsourcing to other countries for example Prudential outsourcing call centres to India. I would appreciate it allot if you could answer the 19 simple questions...
[December 1, 2006, 15:27]
Call Centres Are The New E-commerce Selling Tool
News Limitations in Internet and email response times are changing the image of call centres, making them a crucial selling tool in the e-commerce environment. The Internet remains a monologue, and as the volume of customer emails increase, call centres...
[June 18, 2001, 15:49]
Telelearning Research And The TeleLearning-Network Of Centres Of Excellence
White Papers It examines the largest single investment made in this area by the Canadian federal funding councils: the TeleLearning Network of Centres of Excellence (TL? This paper provides a personal perspective on funding and organizational issues related to...
[April 16, 2005, 3:00]
ID Theft Scandal Hits Outsourced Call Centres
News In the wake of concerns over data security in call centres working for overseas clients, Nasscom has decided to create a register of IT workers hired in call centres. An undercover operation that allegedly found customers' data for sale by...
[August 17, 2005, 9:25]
Creteil And Montreuil Multi-Community Hospital Centres Implementation Of A High-Performance Hospital Information System
White Papers The Multi-community Hospital Centres (MHCs) of Montreuil (Andre Gregoire) and Creteil have taken on a project to implement a high-performance hospital information system (IS). The IBM Business Consulting Services (BCS) solution implemented at...
[April 27, 2005, 0:00]
Implementing A Unified Desktop Interface - Best Practices For Contact Centres
White Papers This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.
[May 12, 2007, 1:00]
Sun's Eco-friendly Data Centres
News At a press conference in Santa Clara, California, Sun chief information officer Bob Worrall outlines Sun's plans to make data centres more energy efficient, for the company and its customers, by reducing space and utility requirements.
[August 24, 2007, 13:31]
E-Learning Centres Planned For Nurses
News The e-learning centres are scheduled to come online in January 2003, and are being targeted at registered nurses, offering them the chance to continue developing their skills for the nursing profession.
[April 25, 2001, 7:08]
London's Data Centres Bursting At The Seams
News Data centres, which have been yawning empty caverns since the dot-com crash of 2000, are apparently now bursting at the seams -- despite the space and power saved by using blade servers. Hosting firm Redbus Interhouse estimates that data centres...
[March 2, 2005, 14:15]
You Thought Call Centres Were Bad
Blog Companies are playing ping pong with e-mail enquiries, pushing them back to the Web or forcing consumers to call contact centres. With many contact centres outsourced this also has a financial aspect - companies that are paid a set amount for every...
[March 18, 2008, 9:03]
Emerging Market Centres From Intel On The Way
News Intel will open up four design centres to tackle the some of the hurdles facing computer adoption in emerging markets: cost, dirt, bad weather and intermittent electricity. Located in Bangalore, India; Cairo, Egypt; São Paulo, Brazil; and Shanghai...
[August 1, 2005, 9:15]
Call Centres Failing Customers And Staff
News A new benchmarking report examining the state of call centres worldwide has turned up some findings that will come as a blow to the industry and confirm what some have suspected -- call centres are worse now than ever.
[November 10, 2003, 9:20]
Workflow In Call Centres
White Papers However, productivity and return-on-investment curves have flattened for call centres operating as 'islands of automation', distinct from other business systems in the organisation. The organisation with a sophisticated customer focus which is...
[January 26, 2004, 23:00]
Fire-control Centres Delayed Due To IT Problems
News The £380m FireControl project to build nine networked high-tech fire brigade control centres, whose IT system is already two years behind schedule, has slipped by five months. The regional hubs will replace the 46 existing fire-control centres in...
[November 28, 2008, 9:13]
