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Oracle SOA Suite and Enterprise Portals - Enhance Employee Productivity With Process-Centric Portals
White Papers Oracle SOA Suite and Oracle Portal provide the means to quickly deploy process-centric portals to consume SOA based business processes and shield users from the minutiae of individual applications. Oracle Service-Oriented Architecture (SOA) Suite...
[February 27, 2009, 13:52]
ITSM-Based Management Advances Customer-Centric Processes
White Papers APS worked with HP partner Pepperweed Consulting to implement an HP OpenView environment based on ITIL best practices that consolidates 15 disparate IS groups, toolsets and processes; cuts downtime by 50 percent; improves mean time to repair by 75...
[March 15, 2006, 23:00]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Papers That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic.
[October 22, 2009, 9:52]
Rethinking Data Management for Storage-Centric Sensor Networks
White Papers The paper articulates a vision of a storage-centric sensor network where sensor nodes will be equipped with high-capacity and energy-efficient local flash storage. Data management in wireless sensor networks has been an area of significant research...
[November 2, 2008, 23:00]
A Data-Centric Approach to Distributed Application Architecture
White Papers While the object-oriented development approach is useful for developing applications in general, a data-centric approach is better for designing and developing distributed applications. This paper introduces the data-centric approach, explaining...
[July 11, 2007, 1:00]
Pharmaceutical Firm Uses CRM Platform to Implement Customer-Centric Business Model
White Papers This Italian pharmaceutical company implemented Microsoft Dynamics CRM to help its transition from a product-centric culture to a customer-centric one. With the help of its Microsoft partner, Trueblue, the company customized its CRM to fit its...
[March 3, 2009, 23:00]
Data-Centric Security: Enabling Business Objectives to Drive Security
White Papers This paper introduces the IBM Data-Centric Security Model (DCSM), which leverages the business value of data to determine and implement the appropriate level of overall IT security. Security-aware enterprises understand that managing IT security...
[April 28, 2007, 1:00]
KDDCS: A Load-Balanced In-Network Data-Centric Storage Scheme for Sensor Networks
White Papers This paper proposes an In-Network Data-Centric Storage (INDCS) scheme for answering ad-hoc queries in sensor networks. Their K-D tree based Data-Centric Storage (KDDCS) scheme maintains the invariant that the storage of events is distributed...
[February 6, 2009, 0:00]
National City Re-Architects Information Infrastructure to Support Evolution to a Customer-Centric Enterprise
White Papers It needed to align information management with customer centric corporate strategy. National City Corporation is one of the largest financial holding companies in the United States, with core businesses that include corporate and retail banking...
[October 1, 2009, 1:24]
Information-Centric Security for the Virtual Data Center
White Papers With this information-centric, risk-based approach, RSA helps customers apply security best practices to make virtualization safer in the short term, and apply virtualization best practices to improve their security posture in the long term.
[October 6, 2009, 0:00]
Sorting Based Data Centric Storage
White Papers Data-centric storage is a very important concept for sensor networks that supports efficient in-network data query and processing. The paper proposes a new data-centric storage method based on sorting.
[February 6, 2009, 0:00]
IBM Business Partner Centric CRM Chooses New IBM DB2 9 Data Server Over the Competition to Provide Its Industry-Leading CRM Application to Companies of All Sizes
White Papers Centric CRM, which offers an advanced open source CRM system, wanted the ability to build solutions for the full range of possible users, from very large to very small organizations. By enabling Centric CRM V4.1 to run on the new IBM DB2 9 Data...
[December 3, 2007, 0:01]
Ten Secrets for Creating a Customer-Centric Enterprise
White Papers In the past, organizations competed by being primarily product-centric. This era of product-centric strategies is giving way to customer-centric strategies - that is, building a competitive advantage based on how well an organization serves its...
[October 5, 2009, 0:00]
Assertion Support for Manipulating Constrained Data-Centric XML
White Papers They are interested in data-centric applications of XML where it is used to handle structured data in loosely coupled, distributed systems. They present a formalization of a data-centric XML abstraction and an assertion language that enables...
[January 3, 2009, 0:00]
IPv6: don't be so US-centric
Talkback It's a bit US-centric to include IPv6. The US has bagged most of the IPv4 addresses, so the real problem of a lack of IP addresses has already hit the developing world and AsiaPac. IPv6 is the answer to a real problem that's hurting now.
[November 20, 2009, 17:12]
How to Profit in a Downturn: 4 Customer-Centric Strategies for Growth
White Papers In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base, get insight into new areas of opportunity, and do more with less, not only surviving, but...
[March 18, 2009, 20:16]
Implement CRM or Become Customer-Centric?: Companies Face a Choice
White Papers That's very troubling for a CRM industry that likes to consider itself intrinsic to customer-centric business. Are CRM and customer-centricity are mutually exclusive? No. The findings of a new research study titled "Customers Say What Companies Don...
[July 25, 2006, 3:16]
Customer-Centric CRM: Fully Optimizing CRM
White Papers This report discusses how customer-centric CRM can improve revenue, decrease costs and enhance the customer experience. Businesses initiate CRM projects for a variety of reasons. Many do so because they can increase revenue by better understanding...
[August 30, 2009, 1:23]
Next Generation Activity-Centric Computing
White Papers Activities emerged from a multi-year research effort on activity-centric computing and has been in use since November 2005. This paper presents Activities, a natural way of managing one's individual and collaborative daily work.
[August 30, 2009, 1:23]
Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100)
White Papers In years past, companies competed by being mostly product-centric. Today, strategies based solely on products are yielding to customer-centric strategies, so organizations are looking at how to build a competitive advantage based on how well they...
[September 21, 2009, 17:10]
