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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Papers That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic.
[October 22, 2009, 9:52]
A Data-Centric Approach to Distributed Application Architecture
White Papers While the object-oriented development approach is useful for developing applications in general, a data-centric approach is better for designing and developing distributed applications. This paper introduces the data-centric approach, explaining...
[July 11, 2007, 1:00]
Data-Centric Security: Enabling Business Objectives to Drive Security
White Papers This paper introduces the IBM Data-Centric Security Model (DCSM), which leverages the business value of data to determine and implement the appropriate level of overall IT security. Security-aware enterprises understand that managing IT security...
[April 28, 2007, 1:00]
National City Re-Architects Information Infrastructure to Support Evolution to a Customer-Centric Enterprise
White Papers It needed to align information management with customer centric corporate strategy. National City Corporation is one of the largest financial holding companies in the United States, with core businesses that include corporate and retail banking...
[October 1, 2009, 1:24]
Rethinking Data Management for Storage-Centric Sensor Networks
White Papers The paper articulates a vision of a storage-centric sensor network where sensor nodes will be equipped with high-capacity and energy-efficient local flash storage. Data management in wireless sensor networks has been an area of significant research...
[November 2, 2008, 23:00]
Customer-Centric CRM: Fully Optimizing CRM
White Papers This report discusses how customer-centric CRM can improve revenue, decrease costs and enhance the customer experience. Businesses initiate CRM projects for a variety of reasons. Many do so because they can increase revenue by better understanding...
[August 30, 2009, 1:23]
Leveraging the WebRowSet Object to Deliver Web Content: An Architectural Study of Producing HTML From WebRowSet Objects Using Client-And Server-Centric Approaches
White Papers In this paper, one uses a client-centric approach in which the client's browser is responsible for rendering the XML of a WebRowSet object into HTML for presentation. But if one is not sure whether or not the audiences uses an older browser, one...
[May 9, 2008, 1:02]
Next Generation Activity-Centric Computing
White Papers Activities emerged from a multi-year research effort on activity-centric computing and has been in use since November 2005. This paper presents Activities, a natural way of managing one's individual and collaborative daily work.
[August 30, 2009, 1:23]
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
White Papers This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.
[May 5, 2008, 0:00]
Assertion Support for Manipulating Constrained Data-Centric XML
White Papers They are interested in data-centric applications of XML where it is used to handle structured data in loosely coupled, distributed systems. They present a formalization of a data-centric XML abstraction and an assertion language that enables...
[January 3, 2009, 0:00]
D3: Data-Centric Data Dissemination in Wireless Sensor Networks
White Papers This paper presents a novel method to disseminate sensor data in a wireless sensor network, called D3 (Data-centric Data Dissemination). The method combines the advantages of data-centric routing like SPIN and directed diffusion and energy...
[May 12, 2006, 1:00]
Sorting Based Data Centric Storage
White Papers Data-centric storage is a very important concept for sensor networks that supports efficient in-network data query and processing. The paper proposes a new data-centric storage method based on sorting.
[February 6, 2009, 0:00]
Touch-centric Windows phones go on sale
News While the new user interface is more touch-centric, it still marks "a small improvement" compared with the touch interfaces available on other phones, she said. Microsoft has launched Windows Mobile 6.5, and announced that Windows-branded handsets...
[October 6, 2009, 16:36]
IBM Business Partner Centric CRM Chooses New IBM DB2 9 Data Server Over the Competition to Provide Its Industry-Leading CRM Application to Companies of All Sizes
White Papers Centric CRM, which offers an advanced open source CRM system, wanted the ability to build solutions for the full range of possible users, from very large to very small organizations. By enabling Centric CRM V4.1 to run on the new IBM DB2 9 Data...
[December 3, 2007, 0:01]
KDDCS: A Load-Balanced In-Network Data-Centric Storage Scheme for Sensor Networks
White Papers This paper proposes an In-Network Data-Centric Storage (INDCS) scheme for answering ad-hoc queries in sensor networks. Their K-D tree based Data-Centric Storage (KDDCS) scheme maintains the invariant that the storage of events is distributed...
[February 6, 2009, 0:00]
Pharmaceutical Firm Uses CRM Platform to Implement Customer-Centric Business Model
White Papers This Italian pharmaceutical company implemented Microsoft Dynamics CRM to help its transition from a product-centric culture to a customer-centric one. With the help of its Microsoft partner, Trueblue, the company customized its CRM to fit its...
[March 3, 2009, 23:00]
Alcatel's User-Centric Data Repository and Provisioning Architecture
White Papers In the scope of fixed/mobile convergence, location of, access to, and management of user data is crucial in order to provide user-centric services to an end user, e.g.roaming from one type of access network to another; provide a federated...
[November 29, 2006, 0:00]
Decomposing Data-Centric Storage Query Hot-Spots in Sensor Networks
White Papers All current In-Network Data-Centric Storage (INDCS) schemes fail to deal with query hot-spots resulting from skewed query loads as well as skewed sensor deployments. Arising when a large percentage of queries are accessing data stored in few sensor...
[February 6, 2009, 0:00]
Ten Secrets for Creating a Customer-Centric Enterprise
White Papers In the past, organizations competed by being primarily product-centric. This era of product-centric strategies is giving way to customer-centric strategies - that is, building a competitive advantage based on how well an organization serves its...
[October 5, 2009, 0:00]
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
White Papers But with the exploitation of the software centric communications model, modular communications components can be integrated with existing business processes and applications to overcome the cost and complexity barriers of traditional large scale...
[September 15, 2007, 1:01]
