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New Business Intelligence Solution Reduces Customer Churn by 25 to 30 Percent
White Papers As a result, it was difficult to understand the causes of lost business or 'Customer churn' effectively. French heating and hot water system specialist e.l.m.leblanc historically managed its operational and customer data with a number of databases...
[January 1, 2007, 0:00]
Keep your team on track in face of churn
News The job insecurity that comes with corporate churn can lead to low morale, a high rate of turnover, reduced productivity, and a general sense of unease within your department. The churn factor: Dealing with high employee turnover
[September 10, 2002, 8:50]
Customer churn indicates VoIP static
News Customer churn Cisco won't say how many VoIP customers it has lost, but anecdotal evidence of churn isn't hard to find. Cisco marketing director Hank Lambert downplayed evidence of churn as an indication of the company's waning strength in the...
[September 17, 2003, 17:20]
Hardware churn
Talkback "Focusing on the leading, and most important, word in the Reduce/Reuse/Recycle mantra - a key element underlying each of these type of approaches is to minimise the amount of hardware churn in an organisation.
[February 23, 2007, 13:44]
Locality-Aware and Churn-Resilient Load Balancing Algorithms in Structured Peer-to-Peer Networks
White Papers Due to the cost for network construction and maintenance, the locality-aware algorithms can hardly work for DHTs with churn. This paper presents a locality-aware randomized load balancing algorithm to deal with both of the proximity and network...
[July 10, 2008, 1:01]
Reducing Churn in GSM Networks
White Papers Providing customers with a consistent service experience is the key to higher customer satisfaction and lower churn. The webinar discusses the need for wireless carriers to take control of their own network synchronization, rather than continuing...
[June 16, 2006, 0:00]
Semi-Supervised Learning: A Comparative Study for Web Spam and Telephone User Churn
White Papers This paper compares a wide range of semi-supervised learning techniques both for Web spam filtering and for telephone user churn classification. This paper measures this phenomenon both for Web spam and telco churn.
[November 28, 2008, 23:00]
Fractal Helps Leading Telecom Operator Control Churn by Powering Proactive Retention Programs With Predictive Churn Models
White Papers A leading telecom operator in one of the largest circles, was faced with the problem of customer churn. The challenge therefore was to build churn models that would help the telecom operator identify high-value customers, with a high propensity to...
[May 16, 2009, 1:17]
Telco Churn Management: Case Studies in Combating Telco Churn Through the Use of Business Intelligence
White Papers Many managers are hoping to find the one approach that can help them manage all of their customer loyalty and churn management challenges. In this seminar, the presenter reviews several of the more creative and successful of the churn management...
[August 11, 2006, 0:00]
SMS Spam and Fraud Prevention
White Papers The growing volume of spam can threaten this revenue by provoking subscribers to churn. To prevent subscriber churn and protect revenues, mobile operators need a flexible solution for identifying and dropping unwanted SMS messages.
[October 9, 2009, 2:08]
eCare: Hands-On Customer Support
White Papers Ten years ago, only a few people might have recognized the expression "Customer Churn. Today, almost everyone knows what it means, and a growing number of decision-makers can quote average churn figures for their industry, if not their own business.
[August 15, 2009, 1:20]
Billion-dollar alliance to pump out large displays
News The plant is scheduled to begin operations in 2006, and will churn out 2.5m 32-inch panels a year in 2008, according to the companies. The plant is designed to churn out 60,000 panels a month. Hitachi, Toshiba and Matsushita Electric have formed a...
[September 1, 2004, 9:50]
Telewest blames viruses for lost broadband users
News Broadband churn rose in the [third] quarter to 14.7 percent due mainly to three issues which affected the early part of the quarter; a much publicised increase in virus activity, stability issues following an email platform upgrade and the...
[November 6, 2003, 13:05]
Retailers warned of 'digital shoplifting'
News Juma-Ross also said that the mobile telecommunications space was poised to undergo a "quiet revolution" characterised by increased pricing competition, spiralling churn and fixed-to-mobile substitution over the next one to two years.
[March 23, 2004, 11:15]
CompuServe launches new client
News Turner accepted that improvements to the old client were needed to reduce "natural churn"- ie people who cancel their subscriptions. From my prospective, there is far too high a natural churn" he said, although he was unwilling to provide figures.
[October 22, 1998, 13:28]
Data breaches cost an average business £1.4m
News Lost business was calculated by studying "customer churn", or customer turnover rates. The researchers found that businesses experienced "abnormal customer churn" — higher customer turnover — as a result of a data breach.
[February 25, 2008, 15:37]
Wireless business helps Verizon profits soar
News Yes, we saw some churn due to the iPhone during the quarter," he said. That said, Verizon Wireless's churn rate, or the rate at which customers ditch its service for someone else's, ticked up slightly, likely due to customers defecting from Verizon...
[October 28, 2008, 8:14]
Ringing the changes with VoIP
News Again, I see Cox's success with high penetration and low churn. They clearly showed that when a cable operator offers VoIP, their churn rate goes down and the penetration rate goes up. Net2Phone chief executive Stephen Greenberg doesn't use...
[September 10, 2003, 11:45]
Intel opens up 'Manitoba' territory
News One of the biggest challenges cell carriers face is churn," said Richard Doherty, an analyst with research firm The Envisioneering Group. Churn refers to the loss of a subscriber to a competing service provider.
[February 13, 2003, 7:55]
AOL Time Warner to give investors hints to its future
News While many analysts are hoping the company will turn its attention to revenue growth, others noted that further cost-saving measures are also in the wings, particularly in using AOL's substantial online audience to streamline Time Warner's...
[January 31, 2001, 9:26]
