Orange customer fights £800 roaming bill
Talkback Secondly, Orange has issued a "deadlock" letter so I can take this dispute to arbitration through CISAS. I will let you know if the CISAS arbitrators agree with these arguments. Update from "ripped-off" customer.
[November 9, 2005, 7:28]
Orange user loses battle over roaming bill
News CISAS, the Communications and Internet Adjudication Scheme, has rejected an appeal from British businessman Roger Steare who was contesting an unexpected bill of £769 for using his Orange 3G card in France and Germany.
[January 10, 2006, 13:00]
Concern grows about Bulldog's broadband service
Talkback So i phoned trading standards who told me they don't deal with broadband complaints anymore and theres a organisation call CISAS that do it all.and boy do they! CISAS Adjudication Reference 2******** (the "Claim")
[September 22, 2006, 15:26]
Orange user awaits judgement over roaming bill
News In response, Steare turned to CISAS, the Communications and Internet Adjudication Scheme, which is set up to resolve disputes of this kind under the auspices of the Institute of Arbitrators. Steare told ZDNet UK this week that at one point he...
[December 20, 2005, 12:50]
Confusion as Biscit withdraws from ISP association
News It also means that Biscit no longer has free membership of CISAS, which disgruntled customers can call upon if they have a dispute with a company that is a member of CISAS. UK internet service provider Biscit has withdrawn from the Internet Service...
[February 26, 2007, 10:55]
Second Ofcom Bulldog investigation unlikely
News Short of a new investigation by Ofcom, the only routes left available to those Bulldog complainants dissatisfied with the ISP's response are through CISAS, the Communications and Internet Services Adjudication Scheme, or Otelo, the...
[July 20, 2006, 16:55]
Bulldog users bite back over poor service
Talkback Failing to follow a payment direction by CISAS! Bulldog are still (July 2006) messing up billing! Overcharging. Not cancelling on time. Failing to set up Direct debits.then setting them up 2 months AFTER the account is closed to overcharge anyway.
[July 6, 2006, 16:40]
Barking Bulldog needs to pick up the scent
Talkback Bulldog refused CISAS arbitration and the case is at West London County Court - 10.00am on March 10th LEGAL ACTION FOR DAMAGES AGAINST BULLDOG - TEST CASE My company, Cubana, has taken out legal action against Bulldog following massive problems
[February 14, 2006, 9:02]
Problems with Orange RING OFCOM
Talkback Also as a handy note if you write to Orange to complain they must reply within 11 weeks if the response is unsatisfactory or there is no response then you can take up the complaint with the CISAS Ombudsman their number is 02075203827.
[November 3, 2008, 17:30]
Bulldog keeps billing ex-customer
Talkback I am so sick and tired of emailing and telephoning Bulldog that I have contacted BBC Watchdog, and am preparing a complaint to CISAS and have asked for a reference number which I can quote on the application form.My next step is to write to the...
[April 9, 2006, 11:50]
Bulldog will face court over service failures
News After attempting to get Bulldog to join in an arbitration process with CISAS, the Communications and Internet Services Adjudication Scheme, he eventually initiated court proceedings. A UK businessman who suffered weeks of disruption after agreeing...
[February 16, 2006, 15:45]
Irate Bulldog user settles court case
News After attempting to get Bulldog to join in an arbitration process with CISAS, the Communications and Internet Services Adjudication Scheme, he eventually initiated court proceedings. A UK businessman who suffered weeks of disruption after signing...
[March 13, 2006, 12:05]
Wanadoo admits broadband unbundling problems
Talkback Why dont thier staff inform customers of ISPSA AND CISAS? THE WANADONT EXPERIENCE I have been caught up in now what is being called "The Wanadont Crisis" (For over 4 months) However There is something uncanny about my experience compared to all the...
[June 8, 2006, 17:00]
Oftel approves ISP arbitration service
News The service, which will be called the Communications and Internet Services Adjudication Scheme (CISAS), will launch on 9 December and help customers and ISPs work out their differences for free. A new Internet complaints resolution service from the...
[November 21, 2003, 13:35]
Ofcom reviews telecoms complaints procedures
News At the moment, anyone complaining to their CP must wait 12 weeks before shifting that complaint to an ADR scheme such as Cisas or Otelo. The UK's telecommunications regulator has announced it wants to make it easier and speedier for consumers and...
[July 11, 2008, 13:19]
