Previous
You Thought Call Centres Were Bad
Blog Transversal’s third annual ‘Multi-channel Customer Service Study’ has uncovered a growing crisis in e-mail response: e-mailing customer service staff is markedly less effective at yielding a satisfactory answer than using an automated online...
[March 18, 2008, 9:03]
Leeds cuts storage energy costs by 75 percent
News The new equipment supports services including the city's Contact Leeds contact centre, council tax and benefits, housing, social services, the website and internal systems such as human resources. Melvin Thompson, the city's Unix infrastructure...
[February 29, 2008, 15:24]
FBI urges greater co-operation from US tech firms
News Phyllis Schneck, the co-chairman of the InfraGard executive board, said that if an online attack takes place a business will benefit from knowing which FBI agents to contact. The people that you want to call, the people you want to contact, are the...
[September 6, 2002, 9:48]
Q&A: Software Warehouse's Steve Bennett
News The advantage we have is constant contact with the customer. We get more contact than our rivals put together. Our feeling is that in the future service will be decisive and there'll be a lot less mail-order sellers and a lot less ISPs.
[September 16, 1996, 10:05]
New IM Application "Nimbuzz"
Blog Nimbuzz said that my Skype contacts would appear in my contact list "in a few seconds", but after several minutes, they still didn't show up. They eventually did come up, after quite a long time, but I have no idea whether it was Nimbuzz that was...
[May 14, 2008, 15:10]
Conficker Not Targeting Microsoft Windows Mobile Devices
Blog If you would like to contact Eric Everson for interview or with research related inquiries contact him directly at EricEverson@Hotmail.com. This differentiation leaves Windows Mobile devices much less at risk for this type of attack.
[April 1, 2009, 16:58]
Nanocrystal sheds new light on future illumination
News In order to make the quantum dots emit light as a paint you'd need three layers of transparent paint — a back contact, the suspension containing the nanocrystals, and a front contact. Although LEDs cost more to make they are less fragile, last...
[October 24, 2005, 16:45]
Palm Tungsten T3 review
Reviews Contacts allows for additional and customised fields (you can finally, for instance, store multiple addresses for each contact), while Calendar adds richer scheduling information and easier navigation.
[October 2, 2003, 10:15]
i-mate JAM review
Reviews Additional capture formats are MMS video, Contact Photo, which lets you immediately assign a snap to a contact, and Picture Theme, which uses a predefined graphic surround for a snap. Windows Mobile 2003 Phone Edition Second Edition supports...
[November 25, 2004, 10:20]
Reliable, Fast, alternative to Exchange Server
Member Review We have been evaluating mail servers with MAPI (shared calendaring and shared contact list) support. Communigate took less than 15 minutes to setup for testing on Win2K. Communigate works flawlessly with Outlook, but has not come with the headache...
[September 10, 2003, 12:35]
Shift Your Contact Center From Reactive to Real Time: It Isn't About Jumping on the Latest Technology Bandwagon
White Papers To compete, the contact center needs to provide superlative service with convenient 24-hour access for the customers - no matter where they are - and get them the information they need the first time.
[July 25, 2006, 3:16]
3 Best Practices for Reducing Exchange Downtime
White Papers Messaging has rapidly become the one, true business critical application in use today by many, probably most, enterprise Resource Planning or other cross-business applications, any failure in the messaging system is noticed by, and affects...
[July 18, 2009, 1:19]
Transportation Company Improves Customer Experience With Contact Center Consulting
White Papers A large transportation company's customer contact center was facing difficulties in servicing the thousands of calls it received daily. To address the issues, the company asked Verizon Business Contact Center Solutions (CCS) Consulting Services to...
[May 30, 2009, 1:19]
Contacts Fast Add
Downloads Tap Add Contact to save the information and you are done. Save someone's number or email with less than half the clicks and taps needed when using the iPhone's stock Contacts App. Launch it, then enter the person's name, phone number...
[June 25, 2009, 9:45]
AbusePipe
Downloads Once installed, you can use less technical front-of-house staff to contact customers. AbusePipe identifies who is sending spam based on the information in emailed complaints. AbusePipe analyses abuse complaint emails (typically sent by irate users...
[August 30, 2007, 8:00]
Improving Contact Center Performance by Creating a Dynamic Learning Environment
White Papers As the pace of today's contact centers continues to accelerate, the need for immediate knowledge and skill transfer becomes increasingly important. And as customer service representatives are challenged with more complexities, supervisors and call...
[July 20, 2006, 12:26]
Let "Change Management" Guide Your Center in the Evolution From Service to Sales
White Papers In general, they want to leverage the service contact to increase revenue, to add more value to the customer service center, and to make it more of a profit center and less of a cost center. The idea of transitioning from a 100 percent service...
[July 25, 2006, 3:16]
Mortgage Lender Greatly Improves Client Service With Contact Management System
White Papers Using the Microsoft Visual Studio 2005 development system, in less than six months, one developer and one business analyst at Quicken Loans/Rock Financial developed a contact and resource information solution, titled CARI.
[April 1, 2007, 1:00]
Choosing the Best Direct Connect Headset Solution for Your Contact Center
White Papers Unlike offerings from generalized audio manufacturers, Plantronics direct connect headsets are specifically designed for the audio environment of contact centers and other call-intensive applications.
[March 12, 2008, 0:01]
Now X
Downloads We've integrated the two functions of calendaring and contact management into one application. The Now X product comes with both the Now Up-to-Date X and Now Contact X modules. Then we added all those other features you've been requesting...
[August 30, 2009, 3:05]
