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Calendar, Contact & Project Management
Downloads Weve taken the best of our Scheduling Edition Calendar and added a straightforward contact management component you can extend into your own contact manager. Filter contact activity by class (comments, appointments, project activity) and type...
[July 14, 2009, 14:20]
Microsoft Group and Contact Management Sample for Office Live Communications Server 2005
Downloads This sample uses the System.DirectoryServices and System.Management namespaces to query and interact with Active Directory to: Create new contact groups; Create contacts; Add contacts to newly created contact groups; Pre-populate a new employees...
[October 2, 2007, 12:14]
The Modern Contact Center and Workforce Management's Vital Role
White Papers This white paper explains the vital role of workforce management technology in a modern contact center and offers a glimpse into complementary technologies designed to enhance its value. Contact center managers are under increasing pressure to...
[June 26, 2009, 1:14]
Data Flow Management: From Call to Contact Centers
White Papers Call Centers that seize the moment and begin the transformation process now into a Contact Center through effective Data Flow Management will have a competitive advantage in the brave new world of "21st century e-business," where a plethora of...
[July 20, 2006, 0:00]
Mortgage Lender Greatly Improves Client Service With Contact Management System
White Papers Using the Microsoft Visual Studio 2005 development system, in less than six months, one developer and one business analyst at Quicken Loans/Rock Financial developed a contact and resource information solution, titled CARI.
[April 1, 2007, 1:00]
Marketing Firm Saves $40,000 by Linking Accounting and Contact Management Software
White Papers He's saving 10 hours a week and gaining a better view of his business by deploying Microsoft Office Accounting 2007 to integrate his accounting records into Microsoft Office Outlook 2007 with Business Contact Manager.
[December 15, 2006, 0:00]
Simplifying Contact Center Management for Your Enterprise or Government Agency
White Papers Executives and analysts alike realize more than ever that the contact center can have a tremendous impact on their overall business in the areas of revenue, costs, market intelligence, and customer loyalty.
[August 30, 2006, 1:00]
Field Rep Boosts Sales 10 Percent, Saves 1000 Hours With Automated Contact Management
White Papers With over 1,700 contacts (and growing), the company turned to Microsoft Office Outlook 2007 with Business Contact Manager to help him organize all of his customer information, automate administrative tasks, and free up more time to drive sales...
[September 19, 2008, 1:01]
FileMaker Contact and Invoice Database Management
Downloads You must have FileMaker Pro version 7 or 8 to use the Contact Invoice Database. Create as many Contacts as you need while tracking every Invoice for each Customer. Print professional looking invoices and quickly view the outstanding balance of an...
[November 1, 2006, 7:00]
Managing your Contact Center Requirements: Reviewing New Technology Management Options
White Papers Advanced self-service applications and the power of IP networking are changing the face of the modern contact center. To realize the full potential of self-service contact center applications, you need expertise in implementing and managing themÂ...
[April 16, 2007, 14:51]
Pan Pacific Hotels & Resorts Improves Call Management and Extends Staff Mobility With an Avaya IP Telephony Contact Center Solution
White Papers After evaluating several options, the company decided to select an Avaya IP Telephony Contact Center Solution. Pan Pacific wanted to replace the old PABX solution with newer telecommunications infrastructure to improve its call center operations...
[November 4, 2008, 0:01]
User, Groups, Distribution List and Contact Management With Windows 2003 Active Directory
White Papers Beginning with Exchange 2000, Microsoft integrates the creation of mail enabled users, mailbox enabled users, and contacts and distribution lists into the Active Directory user management process to simplify administration.
[October 20, 2006, 1:00]
Star Contacts + Free Desktop Companion
Downloads Star Contacts is a Comprehensive Address and Contact Management Software for Pocket PC. A Complete Address and Contact Management Utility for every Pocket PC User.Works with Pocket PC 2000/2002/2003/2003 SE & Windows Mobile 5.0/6.0 DevicesStar...
[February 17, 2007, 7:00]
Enabling the Next Generation Contact Center
White Papers The quality of customer service often suffers as contact center managers and agents struggle to fulfill the misguided expectations of upper management while falling short on what should be their most important and only goal: satisfying customer...
[July 25, 2006, 3:16]
NEW! Photo Contacts 4 (Distinctive RingTones, Call Filter, Photo Caller ID, Phone Profiles)
Downloads Integrating Advanced Contact Management with Call Filtering Profiles, Distinctive Ringtones, Contact Pictures, Call Blocking, SMS Answering and Full Screen and Business Photo Caller ID technology.DISTINCTIVE RINGTONESRingtone Manager enables you...
[September 30, 2003, 8:00]
Strike Positive
Downloads Strike Positive is a contact and campaign management system for small businesses, entrepreneurs and sales people. Strike Positive encompasses contact management, lead tracking, opportunity and order management, email marketing, bulk mail production...
[November 27, 2008, 14:51]
Star Contacts for Symbian
Downloads Star Contacts is a Comprehensive Address and Contact Management Software. A Complete Address and Contact Management Utility.Basic Information:Any number of Contact details can be added with its sub-details.Attractive summary option to view the...
[October 24, 2008, 8:00]
Microsoft puts CRM on the desktop
News Greg Head, general manager of Act at Best Software, said he was not aware of the contact management features within the new version of Outlook, but said Best doesn't consider Outlook a competitor to Act.
[February 25, 2003, 8:37]
The Future Sales Force - A Consultative Approach
White Papers If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis, and proposal production...
[October 28, 2009, 8:45]
SuperPro Client Manager
Downloads SuperPro's Client Manager has SuperPro's full contact management functions designed to optimize prospecting efforts for business to people sales. A contact management system that allows for an unlimited number of clients, in one...
[January 25, 2004, 7:00]
