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Renegotiating Outsourcing Contracts: Executive Point of View
White Papers Giving the proper attention to the process - through self-examination, building stakeholder consensus, empowerment of a strong negotiating team, engaging tier-one outsourcing advisors and outside counsel, and adopting a fact-based approach to...
[October 5, 2006, 1:00]
The Importance of Service Level Agreements in Outsourcing Contracts
White Papers Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement and are a critical factor in long-term success.
[August 23, 2006, 1:00]
Outsourcing suppliers under pressure to go green
News Buyers are increasingly including green and environmental criteria in the vendor selection process for outsourcing contracts, according to The Black Book of Outsourcing report from consultancy Brown & Wilson Group.
[September 4, 2007, 8:31]
Smaller deals offer a boost for outsourcing
News Despite a jump in the very largest outsourcing deals, it seems businesses are increasingly turning towards smaller contracts. The largest outsourcing contracts signed in 2008 were both worth $2.5bn. Young added that a tightening of IT budgets is...
[April 20, 2009, 8:27]
Logica backs Wales for outsourcing success
News LogicaCMG opened new offices in Bridgend, Wales, on Monday where high-tech staff will manage giant outsourcing contracts across the world. The staff will not be call centre workers, but will manage and oversee complex outsourcing contracts such as...
[March 21, 2005, 11:50]
Global outsourcing market sees slowdown
News The worldwide outsourcing market is experiencing a slowdown, with the total value of contracts awarded in the first quarter of 2007 down by a third compared to the corresponding period last year. The TPI figures show a dramatic drop of 70 percent...
[April 23, 2007, 10:40]
Businesses shun outsourcing 'megadeals'
News Companies are shying away from outsourcing 'megadeals' in favour of spreading smaller contracts between several suppliers. The number of outsourcing contracts worth more than $1bn (£500m) fell from 12 in 2006 to 10 last year, according to figures...
[June 12, 2008, 9:09]
HP, EDS clients advised to review contracts
News HP and EDS customers should look at renegotiating existing contracts to push for price reductions and improved services following the $13.9bn (£7bn) deal between the two outsourcing giants. Compass Management Consulting, which helps broker...
[May 22, 2008, 9:13]
Public sector spends up on outsourcing
News The latest research from Kable has highlighted a massive increase in public sector outsourcing, with IT contracts driving the increase in value. Karen Swinden, Kable's head of forecasting, commented: "There seems to be a general consensus that BPO...
[June 28, 2004, 16:25]
Outsourcing mega-deals aid market recovery
News The index analyses outsourcing contracts worldwide that have a value of more than $25m (£13m). The year saw the Americas fall behind Europe, the Middle East and Africa in the number and value of outsourcing contracts for the first time.
[January 18, 2008, 10:44]
IT managers drive harder outsourcing bargains
News Outsourcing companies are facing increasing competition and falling contract values, giving IT managers greater bargaining power for outsourcing contracts in 2007. Last year 350 outsourcing contracts were agreed, compared with 341 in 2005.
[January 11, 2007, 12:22]
Gov't stung by 'poor value' outsourcing deals
News Lacklustre controls on spending over the full lifetime of government outsourcing contracts are leading to "poor value for money" because public-sector organisations are lured by low upfront costs, claims Compass Management Consulting.
[April 7, 2008, 9:20]
Europe inks third of outsourcing deals in early 2008
News EU business accounted for 36 percent of all contracts signed, according to Everest Research, with most contracts for the outsourcing of IT and business processes. European companies signed more than a third of all outsourcing deals during the first...
[June 30, 2008, 8:58]
Risks of outsourcing highlighted again
News The statistics, provided exclusively to ZDNet UK sister site silicon.com by management and outsourcing consultancy Compass, reveal that around 59 percent of all outsourcing contracts fail. The Compass figures are compiled from the consultancy's...
[July 26, 2005, 17:25]
Gartner: Avoid long-term services deals
News Organisations should monitor the health of outsourcing partners and avoid long-term contracts, according to research published by analyst firm Gartner on Monday. Such contracts are the way of the future for private- and public-sector bodies with...
[June 16, 2009, 17:31]
IT cynicism fuels outsourcing failure
News The study of 103 IT managers from mainly UK private sector organisations found only a quarter of outsourcing contracts are based on a joint decision between IT and business managers. He said SLAs are the tangible point where this division is most...
[October 17, 2005, 17:10]
Global market hit by 'DIY' offshoring bug
News The value of new outsourcing contracts globally has risen by just six percent for the first half of 2007 compared to the same period last year, according to the latest quarterly market update from outsourcing advisers TPI.
[July 13, 2007, 9:02]
Europe is world's biggest outsourcing market
News TPI said the total number of outsourcing contracts awarded this year is down 17 percent on 2006 and is the smallest number awarded during the first three quarters of a year since 2001. MD of TPI, Duncan Aitchison, said the shift is partly due to US...
[October 25, 2007, 16:47]
Indian outsourcing giants see sluggish growth
News The results contrast with figures in the quarterly index by outsourcing adviser TPI, which show global spending on outsourcing is on track to break records in 2008, with Europe forging the biggest contracts.
[July 21, 2008, 8:41]
TfL undertakes outsourcing overhaul
News Most of TfL's outsourcing contracts were signed eight years ago and are up for renewal over the next 18 to 24 months. The outsourcing review is due to be completed by September this year and Pavitt said he expects some contracts to be extended...
[July 31, 2008, 10:16]
