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Despite COO Comments, Skype "Customer Service" REEKS
Blog Scott Durchslag, the rather new COO of Skype. I recently had an exchange in this blog with Mr. Mr. Durchslag assured me that he is aware of the support problems, he apologized for them, and he said that they have a "roadmap" to address these problems.
[August 30, 2008, 8:03]
Microsoft COO: Standing firm on Vista
News It would be three years in August since you began your COO tenure at Microsoft. What's the biggest change and challenge you've had to overcome and get accustomed to, having moved from a CIO to a COO position?
[May 27, 2008, 11:26]
Salesforce.com COO leaves for start-up
News Former Salesforce.com senior executive Phill Robinson has left the company to lead a web start-up. Robinson has been with Salesforce.com since 2003 and occupied several senior positions in the exec team of the software-as-a-service CRM company...
[August 8, 2007, 9:17]
Skype Hires New COO - from Motorola
Blog Skype announced today that they have created a new position, Chief Operating Officer, and hired someone from Motorola for that position. Considering the performance of Motorola in the cell phone market recently, it seems to me like it should be a...
[July 2, 2008, 9:42]
Vodafone appoints Gavin Darby as UK COO
News Britain's Vodafone Group, the world's largest mobile phone carrier, said on Tuesday it had appointed Gavin Darby as UK chief operating officer with effect from 1 April. Darby joins the telecoms company from Coca-Cola, where has worked since 1984.
[February 6, 2001, 14:50]
Information Commissioner gets a new COO
News The Information Commissioner's Office has appointed a chief operating officer. The appointment of Simon Entwisle was announced on 28 October 2004. He has joined as the ICO is expanding in anticipation of the full implementation of the Freedom of...
[October 29, 2004, 14:54]
Skype - This is "Improved" Customer Support?
Blog Skype's COO recently told Rupert that Skype is really only interested in providing support to paying customers, and in fact they really aren't interested in doing that either, what they really want is to "eliminate the need for support".
[October 21, 2008, 14:03]
Intel restructures for the digital future
News The new organisation will help address growth opportunities by better anticipating and addressing market needs, speeding decision making, and ensuring world-class operational excellence," Paul Otellini, Intel president and COO, said in a statement.
[January 18, 2005, 8:10]
Andy Grove: "I was ready" to step aside
News He wouldn't speculate as to who will replace Barrett in the COO position. When I was promoted from COO to CEO, we didn't have a COO for five years or so," he said. Andy Grove had three simple words yesterday to explain his decision to step down as...
[March 27, 1998, 9:15]
AOL: Old media eats new media
News Robert Pittman, the star America Online executive who serves as the co-COO with Parsons, will become the sole COO of the company, reporting to Parsons. Richard Parsons' ascension to the chief executive throne of AOL Time Warner shows how fast and...
[December 7, 2001, 9:12]
Management Failure at SUN
Blog Next we see said individual in the role of COO. In addition, he has been successful obtaining external investment and has done a good job in marketing, so I suspect all he he really needed was a good COO to support him, but I again digress.
[April 17, 2009, 10:03]
Barrett: Looking back, but leaping forward
News Well, historically, we've used that COO-type position as part of the orderly transition of management. Paul has structured the organisation to have all of his direct reports go directly into him and probably will operate without a COO, as we've had...
[March 7, 2005, 11:20]
Skype Roundup - Skypecasts Get the Axe
Blog One other point of interest, in the VoIP Watch blog, Andy Abramson mentions something that I said on the day that the new COO was announced: The new COO came from Motorola and clearly he's totally familiar with how businesses get smaller, not bigger.
[September 1, 2008, 22:03]
Skype - This is "Improved" Customer Support?
Blog Comment Jamie's post offers one possible interpretation of what Skype COO Scott Durchslag said about customer service - readers might like to watch the full video to form their own opinions :)
[October 22, 2008, 12:21]
Error 9407/Blocked account, will Skype ever join the 21st Century?
Blog I see since the new Skype CEO and COO have been installed in Skype still nothing has been done about the blocked account or error 9407 which is one and the same despite all their assurances that we are paying more attention to our customer needs...
[July 20, 2008, 18:03]
Motorola's Zander steps down
Blog Erstwhile Motorola president and COO Greg Brown is now CEO after Ed Zander announced his departure. Brown in, Zander out. Zander will remain chairman until a shareholder's meeting in May. Motorola has not been doing very well lately, partly as a...
[November 30, 2007, 15:31]
More hot news from xG!
Blog Comment More fun and games over at Voip Planet, and an interview with Deputy COO Frank Peake. Among other things I didn't think I knew: The company is getting itself publically listed in London for (among other reasons) protection against 'frivolous...
[March 8, 2008, 15:15]
Compaq appoints CEO for Internet future
News Capellas, who joined Compaq in June as COO from Oracle, received a glowing appraisal from Compaq chairman Ben Rosen. Rosen said that "in just a few short weeks, Michael has solidified our platform for profitable growth and clarified our focus on...
[July 23, 1999, 15:00]
Professional Services Firm Builds Up the Bottom Line, Saving $100,000 Per Year With New Employee Performance Management System
White Papers Most of their completed appraisals had to be manually mailed to their COE and COO. ASCG Incorporated was founded in 1981 and offers a full range of architectural and engineering services. When handling this much paper, things were occasionally lost...
[March 8, 2009, 23:00]
Vienna's open source desktop migration takes off
Talkback My name is Morgan Lim, co-founder and COO of RaptorHead, LLC.www.raptorhead.com) an open-source desktop applications company located here in Redwood City, CA. Hi Ingrid: I read you article, "Vienna's open source desktop migration takes off" with...
[November 22, 2005, 16:33]
