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Driving Both Cost Efficiency & Revenue In Customer Service
White Papers While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have yet to find a balance between cost efficiency and revenue generation.
[January 1, 1970, 0:59]
SAS And Grid Computing - Maximize Efficiency, Lower Total Cost Of Ownership
White Papers Grid computing is about leveraging your available resources and idle processor cycles to more quickly solve a problem while at the same time maximizing efficiency and reducing your total cost of ownership.
[January 1, 1970, 0:59]
Leading Staffing Company Saves Cost, Increases Efficiency In Sarbanes-Oxley Compliance Process
White Papers Remedy, a leading U.S.million staffing company, needed a cost-effective solution that would optimize existing technology and would provide a structured, dependable framework for evaluating and reporting on financial controls.
[January 1, 1970, 0:59]
Avaya 3-1-1 Solutions For Government: Maximizing The Cost-Efficiency And Performance Of Your 3-1-1 Implementation
White Papers Avaya offers comprehensive array of 3-1-1 solutions to address communications requirements for all levels of government. Avaya or one of many qualified Avaya BusinessPartners can work with your organization to successfully design, implement, and...
[January 1, 1970, 0:59]
France 3 Decentralizes For Efficiency And Cost Savings
White Papers France 3 wanted to improve the efficiency and generate operational savings and use automated management tools to provide consistent support across 90 regional offices. France 3 is a public television channel owned by France Televisions.
[January 1, 1970, 0:59]
Quality And Cost-Efficiency Achieved With Paperless Environment
White Papers Adam Aircraft Industries is headquartered near the Centennial Airport in Englewood, Colorado. Federal Aviation Administration (FAA) certification of the A500 is expected in 2003, and at that point, Adam Aircraft can fulfill on the more than $30...
[January 1, 1970, 0:59]
Insurance: OZ Becomes A National Cost-efficiency Leader With IBM Solution
White Papers Insurance companies are often associated with paperwork and slowed down by it. That was the case over four years ago with OZ Zorgverzekeringen (OZ), a nonprofit provider of health insurance for 615,000 citizens of southwest Holland.
[January 1, 1970, 0:59]
National Football League (NFL) Franchise Utilizes Nortel Networks Communications Equipment For Reliability And Cost Efficiency
White Papers The Denver Broncos are a world-class professional football organization that has entertained and enthralled football fans for more than 40 years. The communications network at Denver Broncos needed to be robust and reliable, simple to manage, and...
[January 1, 1970, 0:59]
Construction Manufacturer Boosts Efficiency, Lowers Cost By Centralizing Customer Data
White Papers Mall GmbH, a leader in the field of precasted construction, provides products that are used for rainwater management, sewage treatment plants, and the road and building construction industry. But with paper-based processes and important customer...
[January 1, 1970, 0:59]
Government Unwired: Deliver The Improved Services Citizens Demand With Less Cost, More Efficiency, And Easier Access
White Papers Governments must deliver greater value for every tax dollar - increase efficiency, offer additional services, cut operational costs, and be more accessible. As public agencies go online, mobile solutions make it easier than ever for citizens...
[January 1, 1970, 0:59]
Amadeus Transforms Scheduling Efficiency/Cuts Cost By Standardizing On BMC CONTROL-M
White Papers Amadeus is the travel industry's technology partner for providers, sellers, and buyers of travel. Amadeus provides distribution, IT and points of sale solutions that help to adapt, grow and succeed in the fast changing travel industry.
[January 1, 1970, 0:59]
Efficiency, Cost-Saving And Lower Network Risks With GFI
White Papers Euraltech strongly believes that email content security and download security products are a necessity against everyday threats to the network. The company chose the GFI MailSecurity/DownloadSecurity Suite to protect its network from possible...
[January 1, 1970, 0:59]
Help Maximize Customer Base And Revenue: Optimize The Efficiency And Cost Of Account Opening Processes
White Papers Driven by customer expectations and competitive pressures from market leaders, banks are reassessing their delivery and customer management strategies. By eliminating inefficiencies, they are able to reduce costs and attract and retain customers.
[January 1, 1970, 0:59]
Contact Center Analytics To Transform Customer Service: Balancing Efficiency, Cost, And Customer Satisfaction
White Papers In a perfect world, customers would never call to complain. They would never dispute a bill, ask questions about how the product works, or cancel their service. When they wanted to order a new product, they'd do it at the web site.
[January 1, 1970, 0:59]
Hungarian ASP Increases Cost Efficiency And Customer Service With CRM Solution
White Papers Adverticum is a Hungarian publisher and Application Services Provider (ASP) that specialises in content and hosting tools. The company's previous solution for managing its diverse portfolio of customer information was based on custom-developed...
[January 1, 1970, 0:59]
Creating Cost And Energy Efficiency Through Outsourcing Hosting Solutions
White Papers The White Paper looks at the efficiencies of outsourcing web and online infrastructure in an increasingly volatile and environmentally aware society. Specifically the white paper looks at the benefits of managed web hosting services compared with...
[January 1, 1970, 0:59]
Cutting Cost And Increasing Efficiency For A Global Sales Force Of 10,000: Enhancing Sales And Service At Microsoft
White Papers Through a Siebel implementation, they were able to cut costs and increase efficiency for Microsoft's global sales force of 10,000. Because sales are the driving force behind the company's success, Microsoft needed to improve its ability to create...
[January 1, 1970, 0:59]
Manor Bakeries Cooks Up Cost Savings And Efficiency Gains With VMware Virtual Infrastructure
White Papers Manor Bakeries is the branded cake business within RHM, one of the largest food companies in the UK and Ireland. The company wanted to cut long-term costs and simplify the management of its IT infrastructure.
[January 1, 1970, 0:59]
Enabling Tiered Storage Through Tape Virtualization: Delivering More Performance, Reliability And Efficiency At Lower Cost
White Papers There is no shortage of storage technologies to help IT organizations deal with their backup pain points. Traditional backup processes rely on a central media server to transfer data across a LAN or SAN to tape.
[January 1, 1970, 0:59]
SAS Provides Foundation For Enterprise-Wide Efficiency Gains And Cost Savings
White Papers The unit employs SAS Business Intelligence tools to support initiatives and business efficiency programs across all areas of its operations. Recognised as Western Australia's largest provider of health insurance with approximately 65 per cent...
[January 1, 1970, 0:59]
