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CRM Systems In The Call Center: Help Or Harm?
News To handle these multiple customer access methods, many call centers are using automatic call distribution (ACD) and/or related customer relationship management (CRM) technologies. If you work in or manage an IT support call center that's using an...
[March 12, 2003, 9:40]
CRM Systems Integrator Opens New Doors With Additional CRM Offerings
White Papers As a systems integrator that primarily served enterprise companies, Aspective decided to join the Microsoft Partner Program and expand its potential customer base by adding Microsoft Customer Relationship Management (CRM) solutions to its current...
[January 1, 1970, 0:59]
The Future Of CRM: Intelligent Systems Empowering Sales
White Papers Competitive businesses are now adopting a new breed of CRM systems that infuse accurate and timely information from business information providers within traditional CRM systems. CRM systems have evolved from information storage receptacles for...
[January 1, 1970, 0:59]
Artaker CAD Systems Improves Customer Service And Performance With Integrated CRM System
White Papers The company wanted to improve the company's Customer Relationship Management (CRM) capabilities to drive improved service and sales. The challenge was to ensure rapid and seamless implementation of a new CRM system in terms of training and business...
[January 1, 1970, 0:59]
Know What You Know: How CRM Systems Can Turn Contacts Into Clients
White Papers A Client/Contact Relationship Management (CRM) system allows a law firm to manage all of its contacts in a database with several levels of security. If information is power, then the influx of information into law firms packs the punch of an...
[January 1, 1970, 0:59]
Environment Control Systems Provider Heats Up Collaboration With Microsoft CRM
White Papers With the help of Microsoft Gold Certified Partner Ideaca, the company deployed Microsoft CRM to centralize end user data. Microsoft CRM helps Delta Control to improve reporting and streamline its sales process.
[January 1, 1970, 0:59]
XOsoft's WANSync Chosen By IBM Global Services Israel To Provide The Highest Availability For Bank Leumi's CRM Database Systems
White Papers IBM Global Services Israel is the bank's information systems integrator. Bank Leumi is part of the Leumi Group, which holds assets in excess of $51 billion, and is recognized as a significant force in international finance.
[January 1, 1970, 0:59]
Legacy Systems Integration: Options For E-Business, CRM And ERP Environments
White Papers The majority of the mission-critical data required by these new initiatives is locked behind legacy applications running on IBM mainframes, AS/400s and various other core systems. Legacy integration must support real-time access, ease of use, and...
[January 1, 1970, 0:59]
Systems Integration: Seamlessly Integrate Your Contact Center To Backend Database Systems Or Third Party Customer Relationship Management (CRM) Applications
White Papers The integration of information systems and communications technology has become one of the most sought after ways to automate customer service applications. The combination of these technologies increases efficiency and improves service quality...
[January 1, 1970, 0:59]
Business Should 'use Privacy Laws, Not Abuse Them'
News Privacy legislation need not hold back the deployment of CRM systems or other data-centric business plans, the information commissioner, Elizabeth France, told the CRM Summit in Warwickshire yesterday.
[January 31, 2002, 11:52]
Business Systems Provider Boosts Revenue 300 Percent With Microsoft CRM Solutions
White Papers The firm has seen a 300 percent annual increase in its Microsoft CRM - related revenues, and it now also integrates Microsoft CRM systems with desktop and back-end solutions for increased functionality for customers.
[January 1, 1970, 0:59]
Swisscom Mobile Optimizes Customer Service With EAI
White Papers Swisscom Mobile used TIBCO's business integration software to implement a component-based architecture that integrates several systems, including CRM and billing systems. The integration of the CRM and billing systems helped Swisscom Mobile to...
[January 1, 1970, 0:59]
UK Users Escape Salesforce.com Outage Woes
News UK users of Salesforce.com's CRM systems appear to have avoided the worst effects of the outages that hit the company's hosting servers on Tuesday. Earlier this month, Microsoft launched a completely revised version of its CRM product, Microsoft...
[December 22, 2005, 12:00]
On-Demand Versus On-Premise CRM: Are There Performance Differences?
White Papers CRM systems play a vital role in a company's ability to succeed. This paper on a recent CSO Insights research study, involving over 2,500 companies worldwide, reveals that On-Demand CRM systems are the deployment of choice.
[January 1, 1970, 0:59]
Siebel Lets Software Become A Service
News But packaged CRM is still worth it for many customers, Schmaier said, citing another IDC report that found that new CRM systems paid for themselves within a year for half of companies that installed them.
[May 26, 2004, 11:20]
Customer Relationship Management: Putting Customers At The Center Of The Business
White Papers CRM systems can be very effective solutions for managing sales cycles, but using current CRM point solutions will not build and manage an entire customer experience. While traditional CRM systems have lacked the ability to encompass the full realm...
[January 1, 1970, 0:59]
Towards A Definition Of A CRM System Life-Cycle
White Papers In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but no overarching research...
[January 1, 1970, 0:59]
CRM Needs To Look To The Back End
News CRM systems need to focus more on back-end integration of unstructured data, according to systems integrator Oceanus, which launched the new version of its Starfish communications management product last week.
[February 25, 2002, 14:59]
Mipsis CRM & Document Management Software
Downloads Contrary to the costly CRM/ERP software systems which are difficult to apply, Mipsis produces more efficient and easy to use systems, and delivers them to you at a much lower cost. Mipsis CRM & Document Management Software suite helps you to...
[August 14, 2006, 21:16]
Executives Want More Access, Insight And Value From CRM
White Papers Because of this, many say they do not foresee changes to the CRM systems. Entering 2005, many sales and marketing executives believe they have plenty of data and operational tools for Customer Relationship Management (CRM).
[January 1, 1970, 0:59]
