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Hosted CRM Vendors - Who Delivers Positive ROI?
White Papers The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI.
[July 14, 2006, 0:00]
CRM Vendors Finding Solutions For Insurance Companies
White Papers A CRM solution can enable Insurance business's achieve better service records, improve operations, reduce costs, help retain customers and turn those customers relationships into profits. Insurers should realize that CRM implementations cannot be...
[July 25, 2006, 3:16]
The Secrets Of Short-Listing CRM Vendors
White Papers An effective Customer Relationship Management (CRM) program could be one way to meet these challenges. Another reason is the difficulties MSBs have had finding the right CRM solution. Soffront Software's CRM suite offers all the sales, marketing...
[July 25, 2006, 3:16]
SugarCRM Launches Project-planning Application
News Three years after establishing itself as one of the first specialist CRM vendors running its software on Linux, SugarCRM has launched into the project-planning market. A key advantage for users, according to SugarCRM chairman and chief executive...
[March 19, 2007, 13:02]
The ForresterWave: Midmarket CRM Suites, Q1 2007
White Papers Forrester evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category.
[May 11, 2007, 1:00]
On-Premise CRM Comparison Guide
White Papers If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. This guide from Inside CRM compares solutions from vendors such as Microsoft...
[July 31, 2008, 13:24]
CRM Market Sends Mixed Messages
News With users spending less on CRM, big vendors such as Oracle and Siebel saw "precipitous declines in licence revenues" in 2002, according to a study by Datamonitor. The biggest factor for vendors is the type of CRM technology they provide...
[February 6, 2003, 10:43]
Deutsche Leasing Increases Sales Volumes By 6.8 Percent Using Siebel Sales
White Papers Deutsche Leasing subsequently invited 15 CRM vendors to perform initial presentations to the company. It was clear that a CRM system would unite this disconnected customer and product information into a single, multichannel system.
[October 4, 2003, 0:00]
Integrating CRM With ERP
White Papers On the other hand, companies interested on strategic customer care through their CRM initiative, may not find ERP vendors proposal compelling and would prefer a best of breeds approach. This paper outlines why different companies will or will not...
[August 14, 2003, 16:19]
CRM: The Enterprise Is Dead - Long Live The SME
News According to industry analyst DataMonitor, with a saturated enterprise CRM market, vendors are turning their attention to smaller companies. But somehow the CRM vendors seem to have not only escaped that legacy but have convinced customers that...
[December 17, 2004, 14:50]
Best Of Breed Vs. Suite - What To Consider Before Making A CRM Decision
White Papers This paper guides in decision-making process - by dividing the CRM options into two camps: niche, or best-of-breed, players and suite vendors. Best-of-breed vendors exclusively offer the gamut of CRM tools.
[July 14, 2006, 0:00]
Salesforce Launches ITunes Podcasts
News AppExchange is Salesforce’s attempt to break out of its dependence on the CRM business by getting vendors, companies and individuals in other sectors to use it to develop hosted applications and make them available on the Web.
[April 7, 2006, 17:00]
CRM: The Choice Just Got Harder
News Experts believe this latest customer relationship management product could force down the cost of CRM and make rival vendors such as Salesforce.com raise their game Vendor Whitepaper: Find the best CRM and Sales Force Automation vendors
[November 15, 2004, 14:20]
Study Predicts Growth For CRM Services
News According to Dataquest, it will be important for CRM vendors to make sure their business goes beyond just selling and installing the software. Continued success in this market will depend on the vendors' ability to look beyond implementation...
[April 10, 2002, 7:31]
SugarCRM Closes In On Proprietary Vendors
News Non-technical people can learn how to use this customisation tool in five minutes, Roberts claimed, adding that it gives Sugar Suite 2.5 parity with the proprietary CRM products offered by vendors such as Siebel and Salesforce.com.
[January 25, 2005, 16:10]
Bribery Tipped As Key To CRM Success
News CRM horror stories of hugely expensive but inefficient implementations were commonplace but more recently a new breed of CRM vendors offering online or hosted CRM applications have begun to dominate the market.
[February 22, 2005, 16:25]
Oracle Takeover Spooks Siebel Customers
News How quickly they force us to re-implement, or if Oracle buy up most of the other CRM vendors, remains to be seen," she said. This environment could negatively impact the compound annual growth rate (CAGR) of the CRM market by as much as two to...
[September 19, 2005, 15:40]
Who Is Telling The Truth About CRM?
News According to the article, the biggest purveyors of CRM untruths are the CRM vendors. These vendors offer an overly optimistic picture of CRM. Anyone who follows the CRM market knows that there have been widely varying reports on the real and...
[April 2, 2003, 10:58]
Extended ERP: The Path Of Least Resistance?
News We're able to do the whole range of CRM, from call centres to portals and self-service -- with the added benefit that everything can be linked to the back office," he says. Any performance gap is minimal, believes Ray Barratt, head of CRM with SAP UK.
[December 12, 2003, 11:10]
E.piphany Pushes Analytics In E.6 Suite
News E.piphany starts taking orders on Tuesday for E.6, the latest version of its suite of customer relationship management (CRM) tools. E.piphany claims 140 new features for E.6, many of them defined by user feeback; however, it is the analytics-driven...
[March 19, 2002, 11:31]
