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CRM spending to weather uncertain economy
News Despite rocky times in the financial markets, spending on CRM software is expected to remain buoyant over the year ahead as organisations attempt to retain existing customers and find ways to sell them more goods and services.
[February 14, 2008, 7:38]
SAP Solution Manager and SAP Consulting - A Powerful Combination for an Ambitious Customer Relationship Management (CRM) Project at Leading Global Company
White Papers It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and enlisted the help of SAP Consulting.
[September 14, 2007, 1:00]
CRM: The enterprise is dead - long live the SME
News CRM horror stories of hugely expensive but inefficient implementations were commonplace. RightNow's chief executive Greg Gianforte claims that hosted CRM have succeeded this time round because of advances in the architecture.
[December 17, 2004, 14:50]
CRM: From Strategy to Implementation - How to Maximize Its Potential!
White Papers CRM needs to be re-positioned as a shareholder value creation approach. As competition increases, so too does the need for superior CRM strategies. This webcast focuses on the key processes in CRM strategy and the critical importance of "Customer...
[May 12, 2007, 1:00]
CRM: The choice just got harder
News With two extremely successful IPOs in the last six months from Salesforce.com and RightNow Technologies, CRM providers seem to have finally escaped much of the bad press the technology attracted in the late 1990s.
[November 15, 2004, 14:20]
CRM right here - RightNow
News Think on-demand CRM and the first name that will probably pop into your head is Salesforce.com. In many senses the CRM business is like winning the West -- it is easy to put tee-pees out on the plains but much harder to build a fortress up in the...
[November 12, 2004, 15:20]
CRM needs to look to the back end
News CRM systems need to focus more on back-end integration of unstructured data, according to systems integrator Oceanus, which launched the new version of its Starfish communications management product last week.
[February 25, 2002, 14:59]
Free Guides To Help IT Buyers Understand ERP, CRM & VoIP
Blog Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a decade, but as licensing costs for the software has declined over the last few years, adoption by SMB’s has risen dramatically.
[March 17, 2009, 19:03]
Unified login, CRM 2.0 take small steps forward
Blog Important announcements this week to help OpenID catch Facebook Connect; and to help bring Facebook and Salesforce.com closer to delivering CRM 2.0. Another important step this week was the involvement of a third small party in beinging together a...
[March 16, 2009, 8:36]
CRM Summit 2002: Designing the customer experience
News Much of the tech debate about CRM is concerned with the software that you need to manage interactions with customers -- but what should the content of communications and interactions with customers be like?
[May 24, 2002, 13:59]
CRM Training: One Size Does Not Fit All
White Papers Training employees in using customer relationship management software may seem more like an additional expense than a necessity in running a business, but when one realizes that customers are the "Bread and butter," whether corporate or consumer...
[July 20, 2006, 0:00]
CRM Implementations: What Have We Learned?
White Papers CRM software products have evolved and provide features and flexibility that were only a dream not that long ago. CRM implementation methodologies have been refined overtime, designed to provide cost effective consulting services.
[July 20, 2006, 0:00]
CRM With mySAP.com
White Papers Wuerth Japan looked around carefully to find a replacement before opting for the Mobile Sales (for handhelds) component of CRM with mySAP.com. Wuerth Japan imports and markets automobile repair and maintenance products by means of business...
[September 28, 2007, 1:00]
CIOs: Integration is in, CRM is out
News Integrating applications and buying security software are in, and CRM software and new hardware purchases are out, according to a survey of chief information officers released on Wednesday. Among the chief information officers surveyed, 20 percent...
[September 4, 2002, 15:34]
CRM Total Cost of Ownership: Comparing Open Source Solutions to Proprietary Solutions
White Papers Customer Relationship Management (CRM) applications are well understood. What are the inherent costs that aren't conveyed when evaluating CRM solutions? This paper breaks down three important points that have significant cost associations that...
[June 19, 2006, 22:01]
CRM mergers and takeovers set to continue
Talkback Many other on demand CRM players are also enjoying the growth of the sector. Other noticble on demand CRM rivals include Salesboom.com and Entellium Salesnet was purchased by Rightnow last month.
[June 20, 2006, 18:44]
CRM throws spotlight on full moon's effects
Talkback How did EMFS get to use CRM 3 so early? We went for MS CRM for all the same reasons. Nice bit of news. We implemented v1.2 in the spring and Ive been blogging my experiences with it for several weeks: www.crmuser.blogspot.com.
[November 24, 2005, 15:27]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Papers To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. The Linc Group is an international company that provides infrastructure and technical services to...
[July 3, 2008, 1:01]
CRM market on the up again
News The market for CRM applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research. After two years of flat CRM performance, companies began spending more on such...
[August 24, 2005, 10:35]
Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
White Papers In 2008, Pfizer Australia teamed with Microsoft Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics CRM 4.0. Pfizer Australia is a major supplier of medicines and medical products to Australia's...
[September 21, 2009, 0:00]
