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CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Papers To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. The Linc Group is an international company that provides infrastructure and technical services to...
[July 3, 2008, 1:01]
CRM: The enterprise is dead - long live the SME
News CRM horror stories of hugely expensive but inefficient implementations were commonplace. RightNow's chief executive Greg Gianforte claims that hosted CRM have succeeded this time round because of advances in the architecture.
[December 17, 2004, 14:50]
CRM Summit 2002: Designing the customer experience
News Much of the tech debate about CRM is concerned with the software that you need to manage interactions with customers -- but what should the content of communications and interactions with customers be like?
[May 24, 2002, 13:59]
CIOs: Integration is in, CRM is out
News Integrating applications and buying security software are in, and CRM software and new hardware purchases are out, according to a survey of chief information officers released on Wednesday. Among the chief information officers surveyed, 20 percent...
[September 4, 2002, 15:34]
CRM 101 - Building a Great Customer Relationship Management Strategy
White Papers A CRM strategy means that operations revolve around the customer and involve much more than installing any one application, embracing a new technology, or even committing to one vendor's CRM suite. CRM strategies require a cultural shift that...
[January 11, 2007, 0:00]
CRM Is a Way of Life at Viega
White Papers Now, with the help of mySAP CRM Mobile Sales, the company is implementing targeted market strategies - with impressive results. Developing loyalty through unparalleled customer care is the cornerstone of Viega's corporate philosophy.
[September 28, 2007, 1:00]
CRM filters down to smaller companies
News Customer relationship management (CRM) software vendors that have traditionally targeted larger firms are now seeking to bring their products within the range of smaller companies. Accpac last week launched a fully hosted CRM solution for £80 a...
[January 23, 2002, 16:27]
Free Guides To Help IT Buyers Understand ERP, CRM & VoIP
Blog Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a decade, but as licensing costs for the software has declined over the last few years, adoption by SMB’s has risen dramatically.
[March 17, 2009, 19:03]
Unified login, CRM 2.0 take small steps forward
Blog Important announcements this week to help OpenID catch Facebook Connect; and to help bring Facebook and Salesforce.com closer to delivering CRM 2.0. Another important step this week was the involvement of a third small party in beinging together a...
[March 16, 2009, 8:36]
Internet Lead Capture: CRM Product Demo
White Papers This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
[September 22, 2009, 1:21]
CRM Vendors Finding Solutions for Insurance Companies
White Papers A CRM solution can enable Insurance business's achieve better service records, improve operations, reduce costs, help retain customers and turn those customers relationships into profits. Insurers should realize that CRM implementations cannot be...
[July 25, 2006, 3:16]
CRM With mySAP.com
White Papers Wuerth Japan looked around carefully to find a replacement before opting for the Mobile Sales (for handhelds) component of CRM with mySAP.com. Wuerth Japan imports and markets automobile repair and maintenance products by means of business...
[September 28, 2007, 1:00]
CRM+
Downloads CRM+ is a user-friendly, easy-to-understand customer relationship management (CRM) software for getting your company's data centralized and organized. The CRM+ software is available in a very affordable single user edition and a network...
[November 16, 2009, 23:59]
CRM Success With Offshore Outsourcing
White Papers There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is implemented and provided to users. The IDC is not intended to be a long-term solution.
[May 14, 2009, 1:17]
CRM back on the IT radar
News Customer relationship management (CRM) may be down but it's not quite out. The latest quarterly IT Priorities survey of around 200 UK IT managers showed although CRM has suffered from bad press and declining sales over the last two years, IT...
[November 17, 2003, 13:55]
CRM Depends on Data Warehouse
White Papers Every step in the CRM process and every principle of the CRM approach requires tangible data about customers. To apply CRM to the entire enterprise, information must be consistent, reliable and in a usable format.
[January 11, 2007, 0:00]
CRM Success Drives Its Demise, and Other Aha! Moments
White Papers The "Old standbys" of CRM have become standard practice: Get executive sponsorship. The portfolio approach suggests institutionalizing the very things that made CRM so unique a few years ago, including re-focused business processes, rich cross...
[July 19, 2006, 0:00]
CRM: Don't Flop - Start at the Top
White Papers By definition CRM is a business model that provides the processes and tools for a firm's employees to accomplish a myriad of important business elements in the management of clients and prospects. Via a CRM system one can cultivate and enhance...
[July 25, 2006, 3:16]
Microsoft Dynamics? CRM Online
White Papers See how fast you can get your people using CRM. Give us three minutes. Will you look back on this moment as the turning point? The moment when you took your customer relationship management to the next level?
[October 7, 2008, 9:16]
Microsoft Business Solutions - CRM 3.0: What's New - Application
White Papers This paper outlines the new features and functionality found in Microsoft CRM version 3.0. The paper describes the functionality in Microsoft CRM to help organizations define the services provided to their customers; describes the service...
[July 25, 2006, 3:16]
