Consolidated Enterprise Reporting For Disparate Systems And Cross-Functional Contact Centers
White Papers The cross-functional reporting can be from multiple customer contact channels with technology that is usually disparate and/or from stand-alone systems. For the purpose of this white paper, enterprise and consolidated reporting in the contact...
[March 24, 2008, 23:00]
Enterprise Architecture Integration In E-Government
White Papers As a result there is mounting pressure to move from disparate systems operating in parallel toward a shared architecture designed to support information exchange and cross-agency business processes. Achieving goals of better-integrated and...
[February 1, 2005, 23:00]
Hospital Implements Innovative Infection Control Through Integrated Data Solution
White Papers Infection Control practitioners relied on multiple databases and disparate systems to accurately track where infected patients had been in the hospital. This required multiple cross checks with other departments for minimizing infection exposure...
[May 6, 2008, 0:00]
Sabre Holdings Corporation Integrates Systems And Improves Customer Service
White Papers The company implemented Oracle's Siebel applications for sales, customer contact, and service to integrate disparate systems - enabling greater visibility into the sales process and enhancing customer service.
[June 30, 2007, 0:00]
Apache's Portable Runtime Reaches 1.0
News While it doesn't solve the problem of disparate user interface libraries, it provides predictable behaviour for the facilities it does provide. There are some extra utilities and libraries available to use with APR, but you can use any other cross...
[September 3, 2004, 13:00]
Oracle Releases Data-gathering Tool
News Making disparate systems share information cost-effectively is a perennial problem for companies and represents billions of dollars in technology spending. Now, companies are looking to automate "cross-functional business processes" that span a...
[May 17, 2004, 11:45]
Companies Find Silver Lining In Compliance Cloud
News In a recent interview with ZDNet UK, Stephen Ashton, director of Global IT business investment bank Dresdner Kleinwort Wasserstein, said that overall compliance was good for IT departments as it forced companies to reorganise disparate systems...
[April 13, 2005, 9:10]
Adobe E-form Will Target Microsoft
News Dalton said the Microsoft and Adobe approaches are disparate enough they they're likely to appeal to different markets. PDF is cross-platform. Publishing-software giant Adobe Systems plans to announce a new electronic forms application that appears...
[July 15, 2003, 9:23]
The Environmental Impact Of Compliance
News The Preston pilot proved the concept of using BPM to integrate disparate systems, and the IT team moved on to a wider first-phase implementation. The organisation’s existing IT systems and processes suffered from blockages in the flow of...
[June 30, 2006, 15:45]
Microsoft's Thrilling Change Of Heart
Leader It's a cross-platform product that already runs well on many disparate platforms: Firefox has taught Microsoft far more lessons of late than Microsoft has had occasion to return. But for a company that once habitually tweaked its own operating...
[August 22, 2006, 15:15]
Physical Security Becoming An IT Problem
News Jamie Watters, business continuity manager at Barclaycard, agreed that IT and physical security were coming together, but said it was more important to unite the disparate groups in charge of IT security to create a single body with responsibility...
[March 18, 2005, 12:35]
A Cross-Functional Service-Oriented Architecture To Support Real-Time Information Exchange In Emergency Medical Response
White Papers During a medical emergency, various first response disciplines including Emergency Medical Service (EMS), Fire, and Police, and multiple health service facilities including hospitals, auxiliary care centers and public health departments using...
[March 9, 2007, 23:00]
