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Customer care - talk is good
News Frost & Sullivan pegged the market for Internet-based customer care tools at $79.7 million in 2001 and projects it will grow to $356 million in 2008. Slower uptake at financial planning firm However, Diversified Investment Advisors, a 50-year...
[July 30, 2002, 13:41]
Radiotelevisione Italiana (RAI) Improves Customer Care and Business Insight With Integrated Data
White Papers Radiotelevisione Italiana (RAI) wanted to enable integrated multi-channel customer care service via telephone, Web, and e-mail and improve customer management processes and increase customer satisfaction.
[May 21, 2008, 1:01]
AIS Improves Client Service and Boosts Revenue With Proactive Customer Care
White Papers At the core of that program was a customer care project called CCare. AIS's vision is to create an emotional attachment with its customers because customer loyalty cannot be won simply with technology or pricing strategies in highly competitive...
[January 19, 2007, 0:00]
Five Reasons Why... Proactive Customer Care Means Customer Loyalty
White Papers An alternative, and far more profitable approach, is to transform call centers into customer loyalty centers - through proactive customer care. In these instances, making Customer Service Reps (CSRs) more productive by shaving minutes, even seconds...
[May 18, 2009, 8:37]
Small firms 'squeezed out' on telecoms customer care
News That means streamlining the customer care procedures. A significant proportion of small businesses are concerned about the service they receive from their mobile and Internet providers, an Ofcom Consumer Panel survey has found.
[June 2, 2006, 11:30]
BMC Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
White Papers Time Warner Cable wanted to ensure that Customer Service Representatives (CSRs) have the tools to meet customer expectations. The Time Warner Cable deployed BMC software for its solution and implemented BMC Remedy Action Request System.
[July 11, 2008, 1:02]
A Uniform View of Customer Information Creates Higher Quality Service and Customer Care
White Papers Thanks to mySAP Customer Relationship Management (mySAP CRM), Freudenberg IT KG was able to optimize its customer services processes just how it wanted. Now, with a uniform view of all relevant customer data and a comprehensive range of...
[September 28, 2007, 1:00]
If you don't take care of the customer, other companies will
Talkback If this means keeping the customer informed of every step of the process in getting the product back to operation, then it means informing the customer to the point of their confindence in our ability to fix their problem.
[March 6, 2007, 20:57]
Online retailers fumble on customer care
News According to a Jupiter Media Metrix study which measured 250 Web sites, 70 percent of online retailers failed to resolve basic customer requests online within six hours. But while companies may score well with their sales figures, they're still...
[January 4, 2002, 6:31]
Domino Provides Customer Care Solution for BSH Appliance Care
White Papers BSH Appliance Care offers after-sales support to four major domestic appliance brands - Bosch, Siemens, Gaggenau, and Neff. BSH has implemented a Web site that improves communication with customers and makes its business more efficient.
[December 2, 2008, 23:00]
Halogen's Customer Support and Technology Help Maximize Hospital's Care
White Papers Fayette County Memorial Hospital is a 25-bed medical surgical hospital focused on delivering general acute-care services to its community. Hospital's past employee performance and talent management process was ineffective and time consuming.
[March 8, 2009, 23:00]
HLR Series Session 2: Techniques to Troubleshoot Subscriber Issues With Your HLR
White Papers This webcast explains the topic of customer care, such as how to help one subscriber in a system of ten million. The webcast also explains feedback and knowledge to network service provider customer care team.
[June 6, 2007, 1:00]
Customers mourn loss of Dell Community Forum
News Dell's customers are lamenting the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum, with some wondering about Dell's service commitment. The company notified customers of the change on...
[July 14, 2005, 9:10]
3G network operator announces jobs boost
News Six hundred new jobs are to be created in Scotland by Hutchison 3G, which is planning to base a customer care centre in Glasgow. Hutchison was persuaded to locate its customer care centre in Glasgow by the Inward Operations division of Scottish...
[November 14, 2001, 16:23]
Dell admits Indian mistake
Talkback Both computers are having problems, so I called Dell Customer Care for both of them on September 12, 2005. Jake, supervisor, came on and transferred me to customer care.pm. Said speak with customer care.am Called back and no one picked up until: am...
[September 26, 2005, 15:00]
Florida's Hillsborough County Water Resource Services Selects Oracle Utilities Applications to Enhance Customer Service
White Papers Hillsborough County Water Resource Services selected Oracle Utilities Customer Care and Billing and Oracle Utilities Customer Care and Billing Business Advisor to help improve service to its fast-growing customer base on Florida's West Coast.
[March 17, 2007, 0:00]
The On-Demand Call Center: You Can Bank on It!
White Papers This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and explains how Echopass' skills-based call routing capabilities are allowing the bank to handle 80 percent of...
[November 27, 2006, 13:52]
Orange user loses battle over roaming bill
Talkback I took the decision on the basis of lack of exhibited customer care and the overriding importance of maximising their revenue and refuse to even speak to Orange Sales about the company's business phones.
[January 11, 2006, 15:31]
Dell admits Indian mistake
Talkback He wants a new system.The customer's system was within 21 days ,I asked him to contact customer care as system returns /replacements within 21 days are done by customer care. A new Dell cstomer contacted Dell Hardware waranty support.Requested that...
[May 26, 2006, 5:56]
Time Computers denies tales of woe
Talkback I also paid almost £500 for the customer gold care cover which is money I could have spent on a pc that actually works! It's a real shame that this company apparently does not care about the important people, i.e.it's staff and customers.
[July 28, 2005, 0:09]
