Previous
Customer care - talk is good
News Frost & Sullivan pegged the market for Internet-based customer care tools at $79.7 million in 2001 and projects it will grow to $356 million in 2008. Slower uptake at financial planning firm However, Diversified Investment Advisors, a 50-year...
[July 30, 2002, 13:41]
Five Reasons Why... Proactive Customer Care Means Customer Loyalty
White Papers An alternative, and far more profitable approach, is to transform call centers into customer loyalty centers - through proactive customer care. In these instances, making Customer Service Reps (CSRs) more productive by shaving minutes, even seconds...
[May 18, 2009, 8:37]
Radiotelevisione Italiana (RAI) Improves Customer Care and Business Insight With Integrated Data
White Papers Radiotelevisione Italiana (RAI) wanted to enable integrated multi-channel customer care service via telephone, Web, and e-mail and improve customer management processes and increase customer satisfaction.
[May 21, 2008, 1:01]
AIS Improves Client Service and Boosts Revenue With Proactive Customer Care
White Papers At the core of that program was a customer care project called CCare. AIS's vision is to create an emotional attachment with its customers because customer loyalty cannot be won simply with technology or pricing strategies in highly competitive...
[January 19, 2007, 0:00]
Delivering Superior Value to Retail Customers With Oracle Utilities Customer Care and Billing for Energy Retail
White Papers Oracle Utilities Customer Care and Billing for Energy Retail allows one to accomplish all these things quickly and at the lowest possible cost. By providing comprehensive systems support for all key operations, Oracle Utilities Customer Care and...
[May 29, 2009, 1:19]
Why Proactive Customer Care
White Papers Proactive customer care can help turn this around. Proactive customer care can help to control call volume, maximize customer retention and loyalty, increase profitability over the long-term, and reinforce the brand.
[July 20, 2006, 0:00]
Small firms 'squeezed out' on telecoms customer care
News That means streamlining the customer care procedures. A significant proportion of small businesses are concerned about the service they receive from their mobile and Internet providers, an Ofcom Consumer Panel survey has found.
[June 2, 2006, 11:30]
RPM Solutions Pty. Ltd. Increases Revenue by 100% With Integrated Customer Care
White Papers RPM Solutions was using a Microsoft Word Customer Relationship Management (CRM) program to store client information, such as contact details and transaction history. RPM Solutions Pty Ltd.is a Melbourne-based innovator in IT performance testing...
[July 20, 2006, 0:00]
A Uniform View of Customer Information Creates Higher Quality Service and Customer Care
White Papers Thanks to mySAP Customer Relationship Management (mySAP CRM), Freudenberg IT KG was able to optimize its customer services processes just how it wanted. Now, with a uniform view of all relevant customer data and a comprehensive range of...
[September 28, 2007, 1:00]
BMC Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
White Papers Time Warner Cable wanted to ensure that Customer Service Representatives (CSRs) have the tools to meet customer expectations. The Time Warner Cable deployed BMC software for its solution and implemented BMC Remedy Action Request System.
[July 11, 2008, 1:02]
Avaya Global Services - Helping BMW Group Canada Deliver High-Performance Customer Care
White Papers By implementing IP Telephony applications with Comprehensive Services Support across their corporate campus, BMW's Canadian subsidiary is able to deliver consistent customer brand satisfaction while positioning their communications platform for...
[April 12, 2007, 1:00]
If you don't take care of the customer, other companies will
Talkback If this means keeping the customer informed of every step of the process in getting the product back to operation, then it means informing the customer to the point of their confindence in our ability to fix their problem.
[March 6, 2007, 20:57]
Taking Care of Customers and Enhancing Sales With a Customer-Centric Approach
White Papers As one of the largest resource suppliers for Christian churches and bookstores in the United States, LifeWay Christian Resources needed a comprehensive corporate solution to facilitate effective internal communication and to better serve its vast...
[July 24, 2006, 0:00]
Domino Provides Customer Care Solution for BSH Appliance Care
White Papers BSH Appliance Care offers after-sales support to four major domestic appliance brands - Bosch, Siemens, Gaggenau, and Neff. BSH has implemented a Web site that improves communication with customers and makes its business more efficient.
[December 2, 2008, 23:00]
Online retailers fumble on customer care
News According to a Jupiter Media Metrix study which measured 250 Web sites, 70 percent of online retailers failed to resolve basic customer requests online within six hours. But while companies may score well with their sales figures, they're still...
[January 4, 2002, 6:31]
Halogen's Customer Support and Technology Help Maximize Hospital's Care
White Papers Fayette County Memorial Hospital is a 25-bed medical surgical hospital focused on delivering general acute-care services to its community. Hospital's past employee performance and talent management process was ineffective and time consuming.
[March 8, 2009, 23:00]
A.C.M.E.
Downloads A.C.M.E.is the ideal solution for small and mid sized customer focused business looking for a proven, comprehensive way to handle critical billing and customer care needs. A.C.M.E.is designed for the telecommunications, health care, financial...
[June 5, 2003, 8:00]
3G network operator announces jobs boost
News Six hundred new jobs are to be created in Scotland by Hutchison 3G, which is planning to base a customer care centre in Glasgow. Hutchison was persuaded to locate its customer care centre in Glasgow by the Inward Operations division of Scottish...
[November 14, 2001, 16:23]
Customers mourn loss of Dell Community Forum
News Dell's customers are lamenting the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum, with some wondering about Dell's service commitment. The company notified customers of the change on...
[July 14, 2005, 9:10]
HLR Series Session 2: Techniques to Troubleshoot Subscriber Issues With Your HLR
White Papers This webcast explains the topic of customer care, such as how to help one subscriber in a system of ten million. The webcast also explains feedback and knowledge to network service provider customer care team.
[June 6, 2007, 1:00]
