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Customer Care - Talk Is Good
News Frost & Sullivan pegged the market for Internet-based customer care tools at $79.7 million in 2001 and projects it will grow to $356 million in 2008. Slower uptake at financial planning firm However, Diversified Investment Advisors, a 50-year...
[July 30, 2002, 13:41]
Customer Care For The Agile Global Enterprise: Becoming Customer-Centric Through Optimized Global Management And Sourcing
White Papers Large companies competing in today's global environment are being challenged to deliver consistent high-quality customer care anytime, anywhere in the world. Agile organizations that can ramp up quickly to consolidate operations and standardize...
[September 16, 2004, 0:00]
Back-Office And Customer Care Centers In Emerging Economies
White Papers Although firms are attracted to these locations by lower direct labor costs for a variety of back-office positions, IBM believes that establishing and operating back-office and customer care activities in emerging economies poses a unique set of...
[May 2, 2005, 0:00]
Telecommunications Company Employees Improve Service With New Customer Care System
White Papers T-Com worked with Microsoft Services to implement the Microsoft Customer Care Framework, which integrated all of its applications into an easy-to-use agent desktop application. Its customer contact centre is the largest of its kind in Croatia, and...
[May 6, 2008, 0:00]
Why Proactive Customer Care
White Papers Proactive customer care can help turn this around. Proactive customer care can help to control call volume, maximize customer retention and loyalty, increase profitability over the long-term, and reinforce the brand.
[July 20, 2006, 0:00]
Ciena Selects Marimba's Castanet As A Vehicle For Efficient Delivery Of Customer Care, Fiberoptic Tool Set
White Papers CIENA Corporation, the leading provider of optical networking systems for telecommunications companies, selected Castanet to serve as the backbone for delivering a new family of business-critical customer care tools to mobile field service...
[June 8, 2005, 0:00]
The Message Explosion: The Future Of Customer Care
White Papers However, to reap those benefits, businesses need to embrace messaging technologies and promote them as tools for improving customer care. In today's market, customer loyalty is the key to success, and businesses need to develop it with each...
[January 9, 2005, 23:00]
MySAP Customer Relationship Management Helps MANN+HUMMEL Improve Customer Care In The Aftermarket
White Papers The focus was on improving processes and providing a technical foundation for better customer care. To deliver tailored yet comprehensive service for its customers, MANN+HUMMEL deployed mySAP Customer Relationship Management (mySAP CRM) for its...
[November 28, 2005, 23:00]
Small Firms 'squeezed Out' On Telecoms Customer Care
News That means streamlining the customer care procedures. A significant proportion of small businesses are concerned about the service they receive from their mobile and Internet providers, an Ofcom Consumer Panel survey has found.
[June 2, 2006, 11:30]
Remedy Assists Time Warner Cable In Delivering Award-Winning Customer Care
White Papers To ensure that customer service representatives (CSRs) have the tools to meet customer expectations, the customer care organization has automated nearly a dozen business processes on Remedy Action Request System (AR System).
[September 13, 2005, 0:00]
Customer Care Magic
White Papers Plus, seasonal growth spurts and unexpected traffic surges make consistent customer service delivery especially challenging. This webcast will discuss the expected growth in online service, practical ways to meet customer demand, and ways OnDemand...
[July 14, 2006, 0:00]
Leading Danish Company Delivers Outstanding Customer Care With A Converged Voice And Data Solution From Nortel Networks
White Papers Tele Danmark Call Center Europe, the company works together with its customers to develop strategies and concepts for customer communication and service. The challenge was to develop a technological platform to optimise call centre effectiveness...
[November 22, 2004, 23:00]
Thrifty Car Rental - Increasing Operational Efficiencies While Making Industry-Leading Advances In Customer Care With Cisco IP Communications
White Papers The company wants to improve its Web-based customer service functionality and break away from other car rental providers in its market. They implemented Cisco IP Communications is a comprehensive system of enterprise-class solutions-including IP...
[December 9, 2007, 23:00]
Back-Office And Customer Care Centers In Emerging Economies: A Human Capital Perspective
White Papers This interest has fueled the growth of both captive and outsourced processing and customer contact centers in emerging economies. To understand these challenges, IBM interviewed a range of operations and HR executives and line managers in Global...
[April 25, 2005, 0:00]
Integration In Medium-Sized Companies: A Necessary Ingredient For Customer Care
White Papers This initiative has a two-fold purpose: first, to enhance operational efficiency through information sharing, improved business flows, better decision making, and greater responsiveness, second, to improve the customer relationship by accessing...
[May 24, 2004, 0:00]
If You Don't Take Care Of The Customer, Other Companies Will
Talkback If this means keeping the customer informed of every step of the process in getting the product back to operation, then it means informing the customer to the point of their confindence in our ability to fix their problem.
[March 6, 2007, 20:57]
Taking Care Of Customers And Enhancing Sales With A Customer-Centric Approach
White Papers As one of the largest resource suppliers for Christian churches and bookstores in the United States, LifeWay Christian Resources needed a comprehensive corporate solution to facilitate effective internal communication and to better serve its vast...
[July 24, 2006, 0:00]
Online Retailers Fumble On Customer Care
News According to a Jupiter Media Metrix study which measured 250 Web sites, 70 percent of online retailers failed to resolve basic customer requests online within six hours. But while companies may score well with their sales figures, they're still...
[January 4, 2002, 6:31]
Insurance Company Builds Intelligent Call Centre On HP Technologies: Integrated Customer-Interaction Platform Drastically Increases Efficiency Of Customer Care
White Papers It has strengthened its customer relationship management (CRM) strategy by migrating existing applications to the call centre software. Korea's financial industry is being reshaped by changes in regulation, cash management plan of large...
[April 9, 2005, 0:00]
With A Service-Driven, Skill-Based Customer Care Solution BELAIRdirect Has Reduced Wait Times, Improved Customer Service Levels And Increased Agent Productivity
White Papers BELAIRdirect provides more than 300,000 automobiles, accidental death and homeowner policies annually. A leader in tele-insurance sales and service, the company realized that establishing and building relationships with customers is critical to...
[May 12, 2004, 0:00]
