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Customer Retention Strategies in Action: A Communications Industry Report
White Papers As competitive pressures within the communications market continue to intensify, Communication Service Providers (CSPs) are forced to devote more resources to defending their customer base against poaching.
[April 1, 2009, 4:49]
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
White Papers Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Join Toby Bell, Research Vice President at...
[November 10, 2009, 0:21]
Lighting the Way to Better Customer Service: Unified Communications Connects Staff, Clients
White Papers Kichler Lighting enlists Cisco Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information and strengthen employee and customer contact.
[January 7, 2008, 0:01]
Bite Achieves Record Levels of Customer Satisfaction Using Siebel Communications
White Papers At the core of this program, Bite deployed Siebel Communications among its sales, marketing, and customer care staff to create a single, complete view of each customer. In order to achieve the company's goal of having a highly satisfied customer...
[January 23, 2007, 0:00]
Leveraging Mobile Technologies to Improve Worker Productivity and Customer Service: A Cox Communications Success Story
White Papers Cox Communications, the nation's third largest cable operator, is at the forefront of utilizing advanced wireless technology to maintain high customer service standards. Recognized with a 3G A-List Award for its successful wireless data solutions...
[June 30, 2008, 14:29]
Virgin Mobile USA, LLC Achieves Real-Time Customer Service With Intelligent Communications
White Papers Virgin Mobile USA realized early on that providing the best customer service in the industry would be vital to its success. To realize its vision, Virgin Mobile needed a Customer Relationship Management (CRM) solution that would support easy self...
[October 6, 2006, 0:00]
SAP Business Communications Management Helps Streamline Customer Service and Cut Costs
White Papers With the old system, customer service administration was tedious and time-consuming. The new, operator-independent system enables Pension Fennia to improve customer service, streamline employee communication, and reduce costs.
[May 8, 2009, 3:31]
Optio Improves Customer Responsiveness: Implementing Cisco Unified Communications
White Papers Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
[January 7, 2008, 0:01]
Cisco's CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
White Papers When a customer calls CTI, their caller ID is registered through Communication Connector and CallManager, which immediately provides an online pop-up of their profile on the account manager's screen, displaying every aspect of their current and...
[July 24, 2006, 0:00]
Unified Communications Capabilities From Avaya Have Enabled Spraylat Corp. to Enhance Customer Service, Save Money, and Improve Productivity
White Papers Spraylat's management team wanted a new telecommunications solution that would help them to cut costs, boost productivity, enhance customer relations, and improve their mobility and home office options.
[November 4, 2008, 0:01]
Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
White Papers In order to provide prompt, high-quality customer service they require a large staff of financial specialists. They needed a communications solution that would enable them to eliminate geographical barriers so they could hire and deploy agents from...
[November 4, 2008, 0:01]
Technology Investment Helps Communications Firm Provide Superior Customer Service
White Papers As a company that serves its customers 24 hours a day, 7 days a week, SingTel MSB needed a solution that would fulfil its aggressive goal of responding to customer service calls within two days. Teamed with Yokogawa Engineering Asia, SingTel MSB...
[January 11, 2007, 0:00]
TechWise TV: Secure Your Customer Communications
White Papers Safeguarding the unified communications investment from hackers and other network security threats does not have to be complicated. This webcast will show the viewer how a systematic approach can protect the unified communications system and give a...
[April 21, 2007, 1:00]
Shanxi Mobile Communications Company Boosts Customer Service Levels With a Service-Oriented Architecture Built on IBM Websphere Software
White Papers A subsidiary of the China Mobile Communications Company, Shanxi Mobile Communications Company (Shanxi Mobile) offers wireless communication services to more than eight million subscribers. The company was looking for a new application framework...
[March 15, 2007, 0:00]
The New Era of Intelligent Communications: Delivering an Exceptional Customer Experience With a Mobile, Distributed Workforce
White Papers When communications is intelligent, it is not only more efficient, but also much more effective. Intelligent Communications is the seamless connection of communications applications and business applications.
[August 30, 2006, 1:00]
Mobility, Contact Center, and Enterprise Solutions Work Hand-in-Hand to Ensure Top-Notch Customer Service and Internal Communications at Astoria Federal Savings and Loan
White Papers Putting people first" is a serious commitment at Astoria Federal Savings and Loan Association, the largest thrift depository headquartered in New York. With an Avaya enterprise telecommunications solution and an Avaya contact center solution...
[November 4, 2008, 0:01]
Dell Improves Customer Productivity With Easier Deployment of Unified Communications
White Papers Dell, a leading global provider of computer-related products and services, saw an opportunity to improve its customers' communications infrastructure. Disparate systems and devices reduced productivity, and businesses needed help implementing a...
[April 3, 2008, 1:02]
Turning customer interaction into profitable relationships
White Papers Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage.
[September 9, 2009, 1:23]
An Asian Financial Services Powerhouse Looks to IBM for an Information Management Solution Designed to Help Enhance Customer Care and Track Business Trends and Opportunities
White Papers Customer care is a major differentiator in the highly competitive banking industry, and with hundreds of branches and multiple customer communications formats, providing a quick response can be a challenge.
[June 11, 2008, 1:01]
Telephony Provider Adds New Customers With Combined Communications and CRM Solution
White Papers Avaya's small to medium-sized customers - businesses employing fewer than 300 people - often want to implement Customer Relationship Management (CRM) applications as they upgrade or deploy new communications and contact center solutions.
[January 11, 2007, 0:00]
