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Case Study: Swiss Colony Seeks More Efficient Customer Communications
White Papers Documents consisted of customer orders, customer service letters, logistics communications and supplier notices. Swiss Colony wanted to eliminate the ongoing costs of maintaining their fax hardware while accommodating their customers who prefer...
[August 6, 2007, 0:00]
Art.com, Improves Communications, Processes And Customer Service
White Papers Using Soffront Software, Art.com has improved their communications, processes and customer service. Art.com, the world's leading online art marketplace, needed a more effective method for managing IT projects.
[July 11, 2006, 0:00]
Lighting The Way To Better Customer Service: Unified Communications Connects Staff, Clients
White Papers Kichler Lighting enlists Cisco Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information and strengthen employee and customer contact.
[January 6, 2008, 23:00]
IP Voice Communications In A Customer Relationship Management Environment
White Papers But as you prepare your business and your IT infrastructure to support an e-business model, you also need to begin now to prepare your organization for a new level of customer communications and management capabilities.
[February 1, 2004, 23:00]
How To Establish A Single View Of The Customer In The Communications Industry
White Papers Quick resolution of a customer's billing inquiry and error-free order provisioning depend on integrated business processes across CRM, provisioning, and billing applications. Streamlined business processes, in turn, rely on a single, authoritative...
[January 7, 2005, 23:00]
SAP Business Communications Management Helps Streamline Customer Service And Cut Costs
White Papers With the old system, customer service administration was tedious and time-consuming. The new, operator-independent system enables Pension Fennia to improve customer service, streamline employee communication, and reduce costs.
[February 8, 2008, 23:00]
Leveraging Mobile Technologies To Improve Worker Productivity And Customer Service: A Cox Communications Success Story
White Papers Cox Communications, the nation's third largest cable operator, is at the forefront of utilizing advanced wireless technology to maintain high customer service standards. Recognized with a 3G A-List Award for its successful wireless data solutions...
[March 3, 2008, 23:00]
Thrifty Car Rental - Increasing Operational Efficiencies While Making Industry-Leading Advances In Customer Care With Cisco IP Communications
White Papers They implemented Cisco IP Communications is a comprehensive system of enterprise-class solutions-including IP telephony, unified communications, IP video/audio conferencing, and customer contact-that provide the foundation for effective...
[December 9, 2007, 23:00]
Optio Improves Customer Responsiveness: Implementing Cisco Unified Communications
White Papers Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
[January 27, 2008, 23:00]
Cisco's CRM Communications Connector Gives Employees Secure, Reliable, And Convenient Access To Customer Information
White Papers When a customer calls CTI, their caller ID is registered through Communication Connector and CallManager, which immediately provides an online pop-up of their profile on the account manager's screen, displaying every aspect of their current and...
[July 24, 2006, 0:00]
FFF Creates Real-Time Customer Communications With AppExchange Mobile
White Papers FFF's three "Touch point" groups for customers - field reps, sales development reps, and the customer care team - all needed to work collaboratively and stay in close contact about accounts. Several phone calls and emails might be required to find...
[July 20, 2006, 0:00]
Small Business Manufacturer Secures Communications, Upgrades Customer Service With 3Com Email Firewall
White Papers From internal correspondence to customer service, enterprises of all sizes depend on e-mail to conduct their daily affairs. These perils pose particular dangers for companies like Alberta Printed Circuits Ltd.a manufacturer of circuit boards that...
[July 12, 2005, 0:00]
Technology Investment Helps Communications Firm Provide Superior Customer Service
White Papers As a company that serves its customers 24 hours a day, 7 days a week, SingTel MSB needed a solution that would fulfil its aggressive goal of responding to customer service calls within two days. Teamed with Yokogawa Engineering Asia, SingTel MSB...
[January 10, 2007, 23:00]
Mainfreight Stays Ahead Of The Pack Through Real Time Communications For Improved Business Efficiency And Customer Satisfaction
White Papers Four years ago Mainfreight recognised that to maintain its competitive edge it needed a centralised freight tracking system that would allow drivers and Mainfreight customer service personnel to communicate freight information quickly and...
[March 14, 2005, 23:00]
Southwestern/Great American Uses MySAP Customer Relationship Management To Improve Marketing Communications And Cut Costs
White Papers But after evaluating the comprehensive mySAP Customer Relationship Management (mySAP CRM) solution, the company chose SAP.mySAP CRM connects front- and back-office functions into a single, customer-centric operation.
[November 28, 2005, 23:00]
Social Media And CRM 2.0: Communications In The Era Of The Social Customer
White Papers The new social media, blogging, user communities, podcasting, and social networking are increasingly becoming tools of choice for businesses seeking to establish a truly customer-centered paradigm. Social media is dramatically impacting how it...
[August 31, 2007, 0:00]
Rapidly Growing Communications And Media Company Proves Gaining Control Over Exceptions Results In Greater Customer Retention And Big Savings
White Papers Resolution Accelerator provides a key part of the foundation for achieving a flexible, agile business which results in greater customer traction and retention. Media companies are aggressively trying to stay one step ahead of the competition...
[December 16, 2007, 23:00]
HP Services .NET Team Streamlines Customer Communications For AXIMA Services
White Papers With nearly 2,200 field personnel serving more than 1,500 customers across Europe, AXIMA Services sa/nv needed a way to better manage the flow of documents and data between the field and its Brussels headquarters.
[July 26, 2005, 0:00]
Top Tax Software Company Leverages Business Communications And Customer Relations With Linktivity's WebDemo
White Papers ATX Inc.a leading tax software company, was searching for a solution that would allow them the ability to gain control of customers' desktops, in order to conduct diagnostic work and fix problems that would either take a long time to resolve, or...
[December 14, 2005, 23:00]
TechWise TV: Secure Your Customer Communications
White Papers Safeguarding the unified communications investment from hackers and other network security threats does not have to be complicated. This webcast will show the viewer how a systematic approach can protect the unified communications system and give a...
[December 9, 2007, 23:00]
