Online banks under legal scrutiny
News A consumer could pursue action against a foreign bank through its home country's legal system, but First-e has chosen to head off any customer dissatisfaction by creating its own arbitration system for the UK.
[August 2, 2000, 10:10]
Second Ofcom Bulldog investigation unlikely
News However, the Ofcom spokesperson assured consumers that the regulator does "invite calls to our contact centre and we will look at every complaint on its merit and when we decide that something warrants investigation in more detail we will do so".
[July 20, 2006, 16:55]
Oftel approves ISP arbitration service
News The Chartered Institute of Arbitrators will preside over the complaint resolutions and was the joint baby of ISPA and T-Mobile, Telewest and Orange. In the event an arbitrator rules in favour of a customer, they can request that the ISP either pays...
[November 21, 2003, 13:35]
