Previous
Trade Association Improves Service, Reduces Customer Complaints With New Solution
White Papers With the help of Protech Associates, NAEA implemented a Customer Relationship Management (CRM) solution based on Microsoft CRM (now part of Microsoft Dynamics). The National Association of Enrolled Agents (NAEA), a membership-based professional...
[January 9, 2007, 23:00]
Bulldog Blames BT For Service Failures
News The ongoing row over customer service complaints at Bulldog took a twist on Friday, when parent company Cable & Wireless (C&W) blamed BT for some of the problems. Bulldog's customer service problems have no connections with BT, however, but have...
[July 25, 2005, 16:50]
Ofcom Launches Bulldog Investigation
News Ofcom has launched an investigation into Bulldog, following widespread customer complaints. The communications regulator announced on Friday that it is investigating allegations that Bulldog has billed customers for services that have not been...
[September 2, 2005, 13:55]
A Year Ago: Oftel Moves To Stop BT's Poaching
News The regulator said that customer complaints, which described how BT telesales staff had identified Internet users from their phone bills and then tried to switch them to BT's new Click service, had appeared to be "an abuse of BT's dominant...
[September 25, 1999, 7:00]
Bulldog Users Bite Back Over Poor Service
Talkback Subject: Re:Serial Complaints Over the past few months, I have made several complaints, none of which have been responded to in a satisfactory manner, which of course defeats the purpose of complaining, (clearly a successful strategy on your part!
[June 15, 2006, 1:20]
Wanadoo Admits Broadband Unbundling Problems
News Broadband provider Wanadoo admitted that it was suffering service problems on Thursday, after one user launched a Web site dedicated to Wanadoo customer complaints. The forum - WanadooProblems.co.uk - was launched by a disgruntled Wanadoo user to...
[April 6, 2006, 15:20]
Bulldog Fixes Broadband Problems
Talkback This is part of an e-mail i sent to their complaints department E-mails to complaints address ignored. Take weeks to get replies when e-mailing customer services. When phoning up, wait 50+mins to get through, a nice message telling you to e-mail...
[July 22, 2005, 22:18]
Bulldog Blames BT For Service Failures
Talkback If you have problems with Bulldog, call their Head Office Complaints number (note this is not a published number), I obtained it through calling Cable & Wireless (Parent Company) Head Office: 02079454407 (ask for Katrina Kenworthy - she is the...
[August 31, 2005, 12:06]
PlusNet Accuses Broadband Rivals Of Misleading Customers
Talkback The PlusNet forums (PUG Usergroup forum, ADSL Guide PlusNet forum and their own portal forum) are literally awash with customer complaints. Ofcom has a huge file of complaints from PlusNet customers, as do Sheffield Trading Standards.
[September 2, 2006, 1:05]
BT Comes Last For Broadband Satisfaction
News For the first time in the survey's three-year history, customer-service complaints outnumbered service-related questions. The director of service industries research at JD Power, Caspar Tearle, said the high level of complaints "come as no surprise...
[December 7, 2007, 7:54]
Mobile Users Vent Bile Online
News The most common complaints about mobile customer service include uninterested or rude responses from customer service staff and unresolved complaints. According to Web opinion monitoring company WaveMetrix, when mobile consumers go online to...
[February 8, 2006, 15:40]
Bulldog: Problems Are Over. Users: No They're Not
Talkback I want to either speak to a person whose specific job it is to handle customer complaints, or, I want the name address and designated title of the person(s) who actually work in complaints department.
[November 9, 2005, 17:52]
Ofcom Aims To Ease Broadband Migrations
News After receiving thousands of complaints from customers who have struggled to change broadband suppliers, Ofcom had put forward a consultation document with a view to changing legislation to make it easier.
[August 18, 2006, 16:45]
BTopenworld Accused Of Call Centre Incompetence
News BT representatives liaise with the call centres to brief them on the latest Internet service packages available, but admit that they too have received customer complaints about the level of experience possessed by helpline staff.
[October 5, 2001, 17:33]
Bulldog Users Bite Back Over Poor Service
Talkback Why should a customer first have to spend weeks on hold with Bulldog, tracking complaints, amassing ticket numbers, collecting call center rep names, filling reference numbers, reverting to dial up, borrowing their neighbour's broadband, simply to...
[September 12, 2006, 21:30]
BT Apologises For Poor ADSL Rollout
News The ZDNet mailroom has been heaving with complaints from readers who are fed up with delays and poor customer service. Ovum analyst Tim Johnson is not surprised by the amount of complaints and believes there is a multitude of problems BT has to...
[November 22, 2000, 15:21]
Concern Grows About Bulldog's Broadband Service
News It is understood that the majority of complaints received by ISPA relate to problems getting through to Bulldog's customer support. We've had an increased number of complaints about Bulldog, so we've contacted the company to find out what's going...
[July 15, 2005, 17:40]
Ofcom Drops Bulldog Probe - For Now
News The investigation came about after widespread complaints from many of the Cable & Wireless subsidiary's customers who were unhappy at the poor levels of service and customer support they has experienced.
[October 19, 2005, 13:10]
Xbox Trouble Tests Microsoft Support
News The scratching complaints affected "significantly less than 1 percent of systems sold," according to a Microsoft statement, which said that the company will evaluate any Xbox console a customer is concerned about and repair or replace any...
[March 8, 2002, 11:49]
HP Sets Up Indian Call Centre
News After receiving customer complaints, Dell stopped sending US technical support calls for two of its corporate computer lines to a Bangalore call centre. Sarkar said she didn't think HP's recent move to open its own centre in India was related to...
[February 12, 2004, 7:35]
