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Best Practices And Tools From IBM Rational Help Lockheed Martin Meet And Exceed Customer Expectations
White Papers In software development, expectations have changed. Large government projects that used to require many years to complete are now expected in a year and a half or less. To help meet these accelerated schedules, Lockheed Martin has adopted IBM...
[July 16, 2004, 3:00]
Microsoft Business Solutions Webcast: Where's My Net Profit?: How Distributors Can Exceed Customer Expectations While Increasing Their Net Profits (Level 100)
White Papers Businesses today face decreasing gross profit margins, rising administration costs and increasing competition, creating customers that are more demanding. Those customers then expect more product lines and greater availability with better service...
[July 8, 2005, 0:00]
Poor CRM Use Leaving Customers Dissatisfied
News European businesses are failing to meet customer expectations due to ineffective use of customer-relationship management, or CRM, technology, and UK consumers are suffering the most. More than half of consumers feel customer-service operations are...
[March 10, 2008, 7:37]
Service Level Management: Guaranteeing Customer Satisfaction
White Papers The concept of setting a customer’s service expectations up front, and then measuring performance to make sure the expectations are met is a necessary insurance policy in an industry where the stakes are often the continuation of business.
[December 4, 2003, 23:00]
Are You Exceeding Your Customers' Expectations?: Strategies, Metrics, And Best Practices For A Customer-Focused Contact Center
White Papers But to be successful today, organizations must go beyond just meeting customer expectations and work to exceed expectations. Customer service has become one of the burning issues confronting businesses.
[August 4, 2005, 3:00]
Winning Strategies For Email Management
White Papers With firmly entrenched customer expectations when it comes to having an email option for customer service, the onus is on the organization to leverage the cost-effectiveness of email and yet exceed customer expectations.
[January 1, 2007, 0:00]
Server Class Disk Drives: How Reliable Are They?
White Papers Actual disk drive reliability may differ greatly from the manufacturer's specification and from customer to customer because of dependence on a variety of factors, some of which are completely independent of the drive design or manufacturing process.
[June 3, 2008, 6:12]
Satisfying The Customer
News One of the great revolutions in business that began in the 1980s (and is still underway) is the ascendancy of the customer. It is now much more than a cliché that the customer is king. Here is a brief customer satisfaction quiz:
[June 15, 2005, 17:15]
Cisco Posts Profit Warning
News In an effort to meet our customer expectations, we continued to increase our inventory and capacities to keep up with rising demand. This charge reflects the recent significant and unexpected drop in customer demand," Cisco chief financial officer...
[April 17, 2001, 7:26]
Reinvention Time For Michael Dell
News It is very likely that in the future we will deliver products that are more tailored to those specific customer expectations," Medica told ZDNet UK's sister site, CNET News.com, in November. Consumers grow increasingly tired of boring PCs and...
[February 1, 2007, 14:46]
Consumer Satisfaction With PCs Drops
News Customer satisfaction with the PC industry isn't necessarily bad, but it could be much better. Overall, consumers rated their satisfaction with the maker of their PC three percent lower than last year, according to the American Customer...
[August 14, 2007, 9:47]
The Day Ahead: Young Companies Learn Wall Street Game On Fly
News When asked about momentum in the wireless space, Owen, who called the quiet period following the IPO a good time because he couldn't be blamed for stock gyrations, rattled off a host of customer wins.
[November 1, 2000, 12:52]
Amazon Cuts 1,300 Jobs On Q4 Losses
News Alan Barclay, an Amazon customer service representative and a leader in the movement to unionise the Seattle service centre, questioned the closure of the centre. The cuts are primarily coming from Amazon's McDonough distribution centre and Seattle...
[January 31, 2001, 7:55]
Dell Sees Server And PC Growth
News After it adds a new customer, Dell will work to increase the amount of that customer's budget spent buying Dell products. Dell Computer on Thursday reported that its first-quarter earnings rose 31 percent, matching analyst expectations, as PC and...
[May 16, 2003, 8:22]
Customer Care - Talk Is Good
News Howell says demand for such products will increase as customer acceptance of the Internet grows and user expectations for receiving effective customer service through e-mail, live collaboration, and Web self-service methods increase.
[July 30, 2002, 13:41]
Oracle Setting Its Sights On Intec?
News In its earlier profit warning, the AIM-listed company said it was revising down its revenue expectations due to deferred license fee payments, including one of £5.5m from a US customer. It is a convergent rating, billing and customer care systems...
[November 27, 2006, 13:36]
Should A Security Professional Have A Legal Background?
Blog Whilst this topic is not for the faint hearted, you can approach this in a constructive way with both the Legal and Human Resources department, and it will further define approaches for other sensitive information e.g.customer data.
[August 21, 2008, 22:50]
Novell Case Study: Microsoft
White Papers With global competitive pressures, customer expectations, and more complex support problems on the rise, software giant Microsoft wanted to implement a customer service system that would enable it - and other leading high-tech companies - to...
[April 28, 2006, 0:00]
Streamline To Success: The Real Mid-Market Experience: Industrial/Manufacturing
White Papers Customer expectations continue to increase while customer loyalty can be lost with just one misstep. Manufacturers of all types are faced with challenges on many fronts. Globalization has reshaped our view of supply and demand.
[February 2, 2007, 10:37]
The CMO's Strategic Agenda Benchmark Report
White Papers At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult. Marketing executives face a constant stream of business pressure. This Aberdeen Group reports provides a blueprint of what best-in...
[April 11, 2008, 8:32]
