Optimizing Claims Processing: Reduce Costs And Improve Customer Satisfaction By Automating The Paper And People Intensive Portions Of Your Process
White Papers These solutions are focus of this paper. Claim administration workflow will vary within an insurer by type and amount of claim to be administered. Part of the process may be outsourced, either to augment staff, or to reduce the cost per claim...
[August 3, 2007, 3:33]
Improve Your Training: Reduce Training Time And Boost Customer Satisfaction
White Papers How do thousands of organizations use Web conferencing and collaboration to immediately improve training methods and reduce cost and time? Focus on the content instead of how to use the training tool Read a brief case study to discover how Kaulkin...
[December 6, 2005, 0:01]
Improving Operational Efficiency Through End-User Management
White Papers Today's competitive business climate is forcing organizations to find new ways to improve operational efficiency yet ensure customer satisfaction. Unfortunately, the traditional, and widely used, bottom-up approach to system management is making it...
[August 27, 2004, 3:00]
Outsourcing Business Continuity Needs: Ensuring Information Availability While Ensuring ROI
White Papers In addition, the paper shows how outsourcing aligns with the top needs of customers in such areas that allow them to focus on improving customer satisfaction, cut costs and focus on their core business competency.
[March 2, 2004, 11:20]
Enhancing The PeopleSoft Total Ownership Experience With HP's Adaptive Infrastructure, The HP Partitioning Continuum
White Papers By embracing high standards for customer satisfaction, HP and PeopleSoft have developed and tested many scenarios to improve efficiencies in IT to deliver more value for your business applications. This paper will focus on HP's unique ability to...
[August 14, 2003, 16:19]
Net Express’ COBOL/XML Support Drives Integration Of Key Systems At Deutsche Bank Luxembourg
White Papers In an effort to improve customer satisfaction levels, Deutsche Bank Luxembourg aimed to integrate a new portfolio management system and facilitate and expedite secure, accessible financial transactions.
[May 20, 2004, 0:00]
Better Manage Your Customers' Assets With IBM Maximo For Service Providers Solutions
White Papers As the role of the service provider grows to include wider ranges of assets and services, Managed Service Providers (MSPs) aspire to improve margins, better manage risk, optimize revenue and improve overall customer satisfaction.
[April 9, 2008, 1:02]
Orange, TalkTalk Voted Worst For Customer Service
News Customer service satisfaction also fell three percent across the board since October 2006, with a quarter of customers with top broadband providers dissatisfied with their broadband provider, the uSwitch.com survey reveals.
[July 3, 2007, 9:45]
Web Surveys: A Dying Breed?
White Papers Today, Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions enabling organizations to identify employee, customer and partner needs, enhance customer service initiatives, improve loyalty...
[July 14, 2006, 0:00]
The Enterprise Service Desk - A Roadmap To Success
White Papers The support crisis will continue to fail to yield any significant increase in customer satisfaction, performance metrics or value contributions as long as technology alone is viewed as the solution. This is accomplished by increasing the percentage...
[August 14, 2003, 16:19]
Government ICT Use Under Fire
News Only a third of staff feel consulted by their managers about how to improve services despite all the importance placed on job satisfaction, says the report titled Why ICT? Senior managers need to make a better case for IT's contribution to...
[March 29, 2005, 13:10]
Gartner European CRM Summit To Focus On Finding Value
News In addition to senior Gartner analysts, the conference will hear from two guest speakers: Christine Connor, from Ogilvy and Mather, will discuss best practice in designing customer experiences and Professor Jacques Horowitz, from the International...
[May 20, 2002, 14:15]
Microsoft Changes Partners For Small Business
News The new partner programme will also weigh customer satisfaction and the influence that a consulting or software partner has had on a Microsoft sale, even if the partner is not a direct reseller, Watson said.
[October 7, 2003, 10:50]
Industry Focus: Freight & Logistics
White Papers Technology prototypes developed at Accenture Technology Labs can help freight and logistics companies track physical assets, provide drivers with more control and improve customer satisfaction. Companies that go the distance in the freight and...
[May 15, 2004, 1:03]
