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Leaked Memo Exposes Dell's Plans
News We're making improvements in pricing, product development and fulfillment, and customer experience. We reorganized the product group to more effectively listen to our customers and develop end-to-end customer solutions.
[May 1, 2007, 14:53]
Autonomic Data Management Platform For Network Infrastructure Applications
White Papers The Autonomic Data Management Platform from Solid Information Technology running on Intel processor-based carrier-grade servers allows infrastructure application developers to take a reliable distributed data platform for granted and focus their...
[January 1, 1970, 0:59]
Oracle Technology & Business Objects Bring A Wealth Of Customer Profiling Information To Blu, Italian Telecom Operator
White Papers Blu sales transaction, inventory, and customer information systems were all in place, but management was asking for better access to the data they generated. From the beginning, Blu wanted to benefit from having a Data Warehouse - to better...
[January 1, 1970, 0:59]
The Critical Role Of Service Level Metrics In An Outsourcing Transaction
White Papers However, to fully realize the benefits of an outsourcing arrangement, the customer must have effective management tools. Outsourcing Information Technology (IT) services is one strategy successful companies employ to maintain their focus on core...
[January 1, 1970, 0:59]
Technology Drives Decisions At Hyundai
White Papers HMC's business strategy revolves around a continuous focus on customer satisfaction, advanced technology, top quality, humanism, and reliability-with the goal of becoming the top auto producer for the twenty-first century.
[January 1, 1970, 0:59]
The Bottom Line Benefits Of Workforce Management In Retail Distribution
White Papers Regardless of the segment, "Brick & mortar" retailers, catalogers and online retailers face an environment characterized by intense competition - too many outlets or sites chasing too few consumers - and the need to invest heavily in information...
[January 1, 1970, 0:59]
Master Packaging Chooses Radius Solutions As MIS/ERP System Provider
White Papers Master Packaging places an emphasis on taking advantage of the latest technology to improve operations while providing customer service with a strong focus on quality and careful attention to detail - to ensure each job is always done right.
[January 1, 1970, 0:59]
Microsoft Security Offerings For The Banking Industry
White Papers The focus will be on how to create an IT infrastructure that reduces exposure to security attacks and improves the confidentiality of customer information. In this webcast, Wim Geurden, Microsoft's senior technology strategist for the banking...
[January 1, 1970, 0:59]
Microsoft Windows Vista Security Advancements
White Papers In designing and developing Windows Vista, Microsoft considered the needs of both consumers and businesses, and created a set of features that can be configured as appropriate for various customer segments.
[January 1, 1970, 0:59]
Best Practices In Change Management For The Mid-sized Business White Paper
White Papers This white paper outlines the best practices that mid-sized companies should consider when purchasing a change management solution and includes customer data from a successful implementation. Regulations such as Sarbanes-Oxley and an increase in...
[January 1, 1970, 0:59]
Gartner Urges Action On Data-centre Emissions
News Metadata management — the process of handling data in a way that makes issues like integrating customer and product information easier, thus helping with techniques like service-oriented architecture — was in fourth place.
[October 11, 2007, 11:46]
Bribery Tipped As Key To CRM Success
News Numerous implementations of CRM technology -- designed to automate much of the administrative tasks carried out by sales, marketing and customer support teams -- are widely believed to have failed in the late nineties due to cultural issues...
[February 22, 2005, 16:25]
RFID: BT Says 'yes', Survey Says 'no'
News On receiving the data from a customer's site, the BT platform will use agent technology to manage its distribution of data to various sites in the customer's supply chain. BT has announced that a newly created business unit will use software agent...
[February 3, 2004, 10:10]
Microsoft Shifts Security Strategy
News This is a topic of conversation in every customer conversation that we have," he said. Finding a way to deal with the avalanche of patches that come in, not just from Microsoft but from other software makers, has become a key focus of information...
[October 2, 2003, 9:00]
Innovate With BEA: Deliver Next-Generation Applications Today
White Papers To achieve sustainable competitive advantage, today's market-leading companies need to focus on at least one of three strategies: customer intimacy, operational excellence, or product leadership. Three technology paradigms - Service-Oriented...
[January 1, 1970, 0:59]
BEA Wants To Demystify Java
News SAP, PeopleSoft, Microsoft and BEA are all getting appropriate customer pressure saying, 'hey, you should manage the lifecycle of your platform and the things running on it. The trend in the industry is that there will be a level of manageability...
[December 16, 2003, 15:45]
Don't View IT In Isolation, Says Report
News Companies also need to do a better job of measuring technology against overall business metrics, such as employee productivity and customer retention, according to the report. Installation of a customer relationship management system, for example...
[June 18, 2003, 11:07]
CA Breathes New Life Into Unicenter
News The company is scheduled to kick off its CA World customer conference in Las Vegas on Sunday with a keynote speech from chief executive John Swainson, who joined the company a year ago. Notably, the upgrade will deliver CA's Management Database...
[November 11, 2005, 10:25]
UK Firms Ready To Spend More On IT
News Many of the senior executives questioned for the survey said that IT services such as customer relationship management software helped them to provide a better service to customers in 2003. The survey of 150 senior UK executives, conducted by the...
[January 13, 2004, 12:05]
Oracle Proposes Safe-data Standards
News That wouldn't have any effect on, say, misuse of the customer relationship management system to gain access to customers' personal data. Identity attributes are items such as names, addresses and bank account numbers associated with a customer or...
[November 30, 2006, 8:06]
