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Micro Focus Insures The Build Of Online Infrastructure To Improve Overall Efficiency And Customer Support
White Papers By utilizing Micro Focus’ Net Express product, EIC has increased its web site traffic, providing thousands of policy quotes to current and prospective customers. To improve service and reduce costs, Electric Insurance used technology to create...
[May 20, 2004, 0:00]
SAP Solutions Help Israel's Leading Energy Company To Integrate Its Future With Strategic Business Intelligence And Customer Support Processes
White Papers The company faced the challenge of growing demand for integrated information from Paz subsidiaries, including Pazomat, the credit services arm for fleet customers, centralization of customer information from Pazomat's database to improve customer...
[January 4, 2006, 23:00]
Open Source Projects 'need More Customer Focus'
News Open source projects need to be more customer focussed if they are to succeed in the corporate marketplace, according to several companies attending the Holland Open Software Conference in Amsterdam this week.
[June 2, 2005, 12:40]
At Allianz Elementar, SAS Delivers Improved Customer Knowledge, Helps Focus Sales Activity And Protects Profits
White Papers SAS Enterprise Miner is used for customer scoring and segmentation and to support activities such as cross-selling. Recently, these capabilities have been deployed to address the problematic issue of customer retention.
[July 7, 2006, 0:00]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I deal mainly with Dell in Europe, particularly their Dutch subsiduary, and I have to say that I have always found the support afforded to our corporate organisation to be exceptional. I guess this just shows the difference between their corporate...
[September 14, 2006, 12:52]
Open Source Projects 'need More Customer Focus'
Talkback Support - No issue If it is so darn hard to support and get documentations, why dont these corporations throw Linux out the WINDOWS? So true of what is said. Old apps - May be, no experience of this. Give me a IRL example.
[June 3, 2005, 11:12]
Open Source Projects 'need More Customer Focus'
Talkback Support for older versions is also vitally important in a business environment. Look at MS's record for "dumping" old products only to get an uproar from customers and announcing another 6 months of extended support - and not even software that is...
[June 3, 2005, 11:26]
Open Source Projects 'need More Customer Focus'
Talkback For this gentlemen information, there are plenty of ways people can get support nowadays, including red hat, ibm ,etc.and "rpm -e packagename" will uninstall applications in RPM-baed distributions. Great, more FUD from another company that has...
[June 3, 2005, 9:37]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I have always tried to buy exclusively from them--mainly because of their excellent customer service. I just hope they go back to their high standards of customer service as soon as possible. In the last year or two, however, it's been as if...
[September 14, 2006, 16:51]
Dell 2.0 To Focus On Customer Satisfaction
Talkback That's gold technical and standard support ;) I work for a Dell reseller, i have done for 3 years and yes the machines have small problems but all in all i have NOT had a problem. Nothing at all. When things go wrong i call their numbers and i get...
[September 15, 2006, 16:50]
Bulldog's Broadband U-turn 'may Improve Customer Support'
News They may find it easier to provide customer support for the existing customers than they have in the past — their customer service may actually improve. Analysts have suggested that the ISP's legendarily poor customer service "may actually improve...
[June 13, 2006, 11:15]
Dell 2.0 To Focus On Customer Satisfaction
News Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing $150m in customer relationships this year, said chairman Michael Dell in New York on...
[September 13, 2006, 13:05]
10 Pointers To Guide You Towards CRM Success
News Customer support functions, such as a help-desk customers may call for technical support #1: CRM implementations focus on gaining and using a keen understanding of the customer In fact, CRM software is only a small part of an equation that includes...
[October 17, 2006, 17:45]
Vodafone Pushes Its Convergence Capabilities
News Comparing the move to O2's new drive for enhanced and unified customer support, Roberts said that "convergence is what the industry needs to consider, but if you totally focus on the technology part and miss the needs of your customers, you miss...
[July 12, 2006, 17:30]
The Enterprise Service Desk - A Roadmap To Success
White Papers The support crisis will continue to fail to yield any significant increase in customer satisfaction, performance metrics or value contributions as long as technology alone is viewed as the solution. This is accomplished by increasing the percentage...
[August 14, 2003, 16:19]
O2 Targets SMEs With Business-broadband Deal
News But Fairman said this was "a deliberate strategy" as the operator wanted to come to market with a "high-quality service" with a focus on the customer experience. Mike Fairman, head of O2 broadband, told ZDNet.co.uk's sister site, silicon.com: "As...
[May 2, 2008, 8:39]
Bribery Tipped As Key To CRM Success
News Numerous implementations of CRM technology -- designed to automate much of the administrative tasks carried out by sales, marketing and customer support teams -- are widely believed to have failed in the late nineties due to cultural issues...
[February 22, 2005, 16:25]
IBM's Growing Pains Continue
News Looking to lower its operating costs, NiSource is in discussions with IBM that involve handing over several of NiSource's business functions, including information technology, human resources, customer support, billing and procurement, according...
[May 5, 2005, 14:00]
NetSuite Preps Release - And Stays At The YMCA
News This means a customer's order won't get 'gazumped' in the warehouse by accident," said Sullivan. NetSuite in the UK today also announced its largest customer win, London-based Forest YMCA. The new financial features include revenue recognition...
[May 27, 2004, 13:20]
Microsoft Signs Linux Pact With Novell
News Today, Novell is the only company in our industry that is able to provide the customer not only with the code to run Linux, but also with a patent covenant from Microsoft," Brad Smith, Microsoft's general counsel, said at the event.
[November 3, 2006, 8:32]
