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Open Source Projects 'need More Customer Focus'
Talkback Open source projects are not the only ones who need more customer focus! I think Microsoft has no customer focus what ever but they were boy scouts compared to a company like SAS who make all their customers feel like criminals.
[June 3, 2005, 20:34]
Dell 2.0 To Focus On Customer Satisfaction
News Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing $150m in customer relationships this year, said chairman Michael Dell in New York on...
[September 13, 2006, 13:05]
Ramada Express Hotel And Casino Uses Micro Focus EnterpriseLink To Enhance Customer Relationships And Drive Profitability
White Papers When Ramada Express Hotel and Casino needed a unique way to better serve its top guests, they looked to a technology solution to enhance customer satisfaction. Working with Las Vegas-based consultant Advanced Cyber Solutions (ACS) and Micro Focus...
[May 20, 2004, 0:00]
Open Source Projects 'need More Customer Focus'
Talkback To Anonymous Bakcground: I was an IT Consuntant for 15 years with a major international IT services firm, I now work independently. I use a Linux desktop for day-to-day work, the Windows machine is still there for certain tasks that require it, so...
[June 3, 2005, 11:26]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I have always tried to buy exclusively from them--mainly because of their excellent customer service. I just hope they go back to their high standards of customer service as soon as possible. I love Dell.
[September 14, 2006, 16:51]
Dell 2.0 To Focus On Customer Satisfaction
Talkback Have bought or advised purchase and maintained about 30 Dell PCs - none of them really troublesome re hardware or software(1 CD drive had to be replaced). My main grouse at present is the heavy-weight of emails & phone calls asking me if I'm...
[September 14, 2006, 11:43]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I was a committed Dell customer having bought three Dell machines in a row. The last one was a dud giving constant problems - and I got nowhere with Dell Customer service. Lets see. I even wrote to the US - No response, Silence.
[September 14, 2006, 9:50]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I was attarcted to Dell because of the hype around it am really an Hp-Compaq person, This is my first time of buying a DELL Laptop, for use in a crave for a a DUO laptop I picked Latitude D620 thinking that I will enjoy a cool road runner, but my...
[September 14, 2006, 20:38]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I work for a Dell reseller, i have done for 3 years and yes the machines have small problems but all in all i have NOT had a problem. Nothing at all. When things go wrong i call their numbers and i get answers.generally.if you want some good...
[September 15, 2006, 16:50]
Open Source Projects 'need More Customer Focus'
Talkback Great, more FUD from another company that has never contributed anything substantial to the open source community. For this gentlemen information, there are plenty of ways people can get support nowadays, including red hat, ibm ,etc.and "rpm -e...
[June 3, 2005, 9:37]
Open Source Projects 'need More Customer Focus'
Talkback Open Source is Not a Business Model. I see a pattern. The pattern is a series of articles by both EWeek and ZD-Net to confuse Open Source as a development process and attempt to call it a business model.
[June 3, 2005, 20:11]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I went online to BUY an entry-level Dell laptop for my daughter. The process was long-winded and tried to sell me items I didn't want. I could find no assurance of next-day delivery. I stopped half-way through and logged on to Dabs where I BOUGHT...
[September 14, 2006, 12:52]
Open Source Projects 'need More Customer Focus'
Talkback So true of what is said. Support - No issue Old apps - May be, no experience of this. Give me a IRL example. No theories, no what-ifs. Install/Uninstall - Rediculussly easy Just to name a few more: emerge, yum.
[June 3, 2005, 11:12]
Dell 2.0 To Focus On Customer Satisfaction
Talkback I deal mainly with Dell in Europe, particularly their Dutch subsiduary, and I have to say that I have always found the support afforded to our corporate organisation to be exceptional. The willingness to engage to be good.
[September 14, 2006, 12:52]
XRT Boosts Customer Focus And Service With Online Global CRM
White Papers It needed a CRM system to help manage and control its customer database and boost service to 10,000 customers globally. XRT specialises in software solutions for global cash management and electronic banking.
[July 20, 2006, 0:00]
Farm Credit Association Brings IT In-House To Improve Customer Focus
White Papers On top of that infrastructure, GreenStone deployed Microsoft CRM Sales Professional (now part of Microsoft Dynamics), which gives employees a comprehensive view of every customer relationship and a single launching point for all customer-facing...
[January 10, 2007, 23:00]
Open Source Projects 'need More Customer Focus'
News Open source projects need to be more customer focussed if they are to succeed in the corporate marketplace, according to several companies attending the Holland Open Software Conference in Amsterdam this week.
[June 2, 2005, 12:40]
Shifting To A Customer Focus At Nuon Business
White Papers Nuon recognized that it had to transform itself into a customer-centric business - and fast - focused on more effective sales and marketing and highly responsive service. The solution was a customer relationship management system that could provide...
[December 21, 2006, 23:00]
At Allianz Elementar, SAS Delivers Improved Customer Knowledge, Helps Focus Sales Activity And Protects Profits
White Papers SAS Enterprise Miner is used for customer scoring and segmentation and to support activities such as cross-selling. Recently, these capabilities have been deployed to address the problematic issue of customer retention.
[July 7, 2006, 0:00]
EStrategies: Focus On The Customer
White Papers There is no longer any debate about the success of on-line business.1999 saw explosive increases in customers; convergence in process and technology, and increasing demands for on-line information, eTailing and other services.
[November 4, 2003, 23:00]
