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The Customer Focused Contact Center
White Papers Learn how you can create a successful customer focused contact center. Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the company...
[April 11, 2008, 8:32]
Creating Customer-Focused Portals: Wells Fargo ICEO Portal
White Papers Join this webcast to hear how Wells Fargo rationalized web portals and applications to improve business agility, Understand how Wells Fargo resolved organizational and technological challenges to shift from a product-focused to a customer-focused...
[October 5, 2007, 3:52]
Are You Exceeding Your Customers' Expectations?: Strategies, Metrics, And Best Practices For A Customer-Focused Contact Center
White Papers Very likely, you have already implemented one or more customer-focused strategies and some form of customer service system in your organization. Customer service has become one of the burning issues confronting businesses.
[August 4, 2005, 3:00]
CRM ROI Blueprint 2004: How Customer-Focused Strategies And Solutions Drive Productivity, Profitability And Growth
White Papers Download this Peppers & Rogers Group white paper to learn how Customer Relationship Management (CRM) strategies can help mid-sized companies drive profitability and growth. The paper explains why the effectiveness of any CRM program depends largely...
[August 12, 2005, 16:42]
Turning Shoppers Into Advocates: The Customer Focused Retail Enterprise
White Papers This white paper focuses on incorporating customer input into all facets of your business model to turn ordinary shoppers into loyal brand advocates. Today's marketplace faces unprecedented diversity, fragmentation of consumer values, and...
[April 11, 2008, 8:32]
Real Estate Management Firm Links Global Operations With Customer-Focused Solution
White Papers With more than 22,000 employees in 160 offices worldwide, JLL required a scalable, secure, enterprise-wide Customer Relationship Management (CRM) system to efficiently share customer information across geographical and organizational boundaries.
[September 6, 2007, 1:00]
ITSM: A Customer-Focused, Process-Oriented, Cost- Justified Approach To Success
White Papers In today's complex IT environments, the need for expertise in specific, focused areas has presented a challenge to IT management to have the right level of expertise in place, at the right time, and at a cost-justifiable level.
[August 3, 2004, 3:00]
Inspiring Trust - Creating A Secure And Customer Focused Online Travel Portal
White Papers At the company's inception, five years ago, the Internet was viewed in a somewhat sceptical way, and some customers were unwilling to make purchases online. Online security, especially at this time, was considered to be of primary importance to Opodo.
[October 29, 2006, 11:14]
UK Government Set For Big Intranet Spend
News Following prime minister Tony Blair's pledge to make government more efficient and customer focused, the research, from the Intranets in Government: the Kable Guide report will come as welcome news to a wide range of suppliers currently in sales...
[July 9, 1997, 13:39]
The Hong Kong And China Gas Company Limited Optimizes Customer And Field Service Operations
White Papers The Hong Kong and China Gas Company Limited (Towngas), a leader in the Hong Kong and China utility market, is focused on providing the highest level of customer service in a rapidly expanding business environment.
[January 19, 2007, 0:00]
Microsoft's Culture Under Siege - Part 2
News Under Ballmer, who has yet to pass the one-year mark in his presidency, Microsoft is likely to become a lot more customer-focused than any time in its history. By reorganising along customer lines, they can get people focused by affinity groups...
[March 22, 1999, 15:04]
Microsoft Gets Down To Business
News The company is scheduled to announce new details of its plans in business applications this week, however, and a Great Plains-focused customer conference is scheduled for next month. The Redmond, Washington-based software company is expected to...
[February 26, 2002, 9:27]
CRM Right Here - RightNow
News Salesforce.com has up till now been focused on sales-side applications but recently announced a customer-support product. Thanks in part to the firm's loquacious chief executive Marc Benioff and its "no-software" marketing message, the fledgling...
[November 12, 2004, 15:20]
Selling Microsoft's Integration Vision
News We put the infrastructure in place; now it's time to really take advantage of that and deliver a new set of customer experiences. What sort of customer experience? We have had a pretty consistent vision of what the end-user experience would be like...
[November 14, 2005, 15:00]
Why HP Is Different From IBM
News And the customer loyalty and satisfaction is an important part of it. So when you look at the best, you want to have the best financial performance, you want to have the best customer satisfaction and loyalty and you want to attract the best talent.
[March 31, 2008, 16:09]
Aaron Goldberg: "IT's Like This..."
News One of the most problematic situations for IT is when two key vendors get into technology-direction wars that put the customer in the middle. Yet both companies have found that customer realities make direct conflict unproductive.
[August 18, 1998, 14:37]
WS-I Takes On Security Challenge
News For example, a Web service for accessing customer information internally may not have the same stringent security demands as a Web service that transmits sensitive data on customer accounts between financial institutions over the Internet.
[February 4, 2003, 15:58]
Customer Relationship Management: Great Investment Or Huge Expense?
White Papers Customer Relation Management is a tool that can be a strong contributor to increasing sales efficiency. This article shows that proper planning up front will minimize surprises and unexpected bills, keeping the team focused on the desired results.
[April 27, 2005, 3:00]
Sun Sees Profits Slide
News In a characteristically optimistic statement Scott McNealy, Sun's chief executive, touted new customer orders and pending shipments. These trends indicate solid customer acceptance for recently introduced products," he said.
[January 25, 2006, 9:20]
RightNow Deploys Cisco Unified Communications At New Headquarters With Skyline Advanced Technology Services
White Papers Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. The company has 575 employees and offices around the world.
[March 1, 2007, 0:00]
