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Customer Loyalty: New Competitive Advantage
White Papers This white paper summarizes the results of recent research on customer loyalty, presents the case for Loyalty-based Satisfaction Measurement systems, and describes how one leading system, Siebel Satmetrix eSurveys, helps to create customer loyalty...
[July 19, 2003, 19:26]
Customer Loyalty: The New Competitive Advantage
White Papers Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Yet, so few businesses understand how to create customer loyalty that the average U.S.company loses half of its customer base every five...
[October 19, 2007, 1:00]
L'Oreal Strengthens Brand Loyalty With Customer Relationship Management Solution
White Papers The CRM solution has helped boost customer loyalty and reduce churn. It decided to implement a company-wide Customer Relationship Management (CRM) system, starting with a pilot project in South Korea.
[January 1, 2007, 0:00]
Making The Most Of Customer Contact: Is Your Organization Making The Most Of Its Capabilities And Assets To Gain Customer Loyalty?
White Papers However, this is the very thing that creates the customer satisfaction and loyalty that underpins the ability of a customer management strategy to deliver profit and greater return on investment. The case for investing in customer retention...
[July 20, 2006, 9:56]
Enterprise Portal Boosts "Employee Engagement" And Helps Increase Customer Loyalty
White Papers United Airlines wanted to enhance employee engagement in the business and its financial recovery, which in turn has been found to have a strong, quantifiable correlation to customer loyalty. The challenge was to enable employees to take more...
[July 1, 2008, 1:01]
Software And Technology:Winning Customer Loyalty With Industry-Leading Technical Support
White Papers What if your company could increase sales and customer loyalty simply by improving the quality of your technical support? Imagine your CEO declaring technical support to be one of your company's critical competitive advantages.
[October 28, 2004, 3:00]
Financial Institution Seeks IBM's Help In Examining The Impact Of Customer Loyalty On Its Overall Performance
White Papers When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial services provider looked to IBM for assistance in delving into and analyzing its customer data.
[June 11, 2008, 1:01]
MySAP CRM Generates Added Transparency To Help Improve User Acceptance, Realize Customer Potential, And Increase Customer Loyalty
White Papers As a result, Infraserv improved user acceptance and increased customer loyalty and acquisition potential. Hochst KG - based in Frankfurt, Germany, and one of Europe's leading industrial site operators and service providers - upgraded to the latest...
[September 28, 2007, 1:00]
Pacific Coffee Perks Up Customer Loyalty And Protects Point-of-Sale Platform With Check Point Safe@Office
White Papers Pacific Coffee now uses Check Point Safe@Office VPN capability to support its customer loyalty program, protecting real-time data as it travels across the Internet. Since 1992, Pacific Coffee Company has been providing world-class coffee to satisfy...
[August 4, 2008, 19:08]
Building Customer Connections: Increase Customer Loyalty By Simplifying How People Work Together To Deliver Value
White Papers It may be more productive to think about CRM as an ongoing process of aligning business strategy, processes, enabling technologies and culture to deliver the kind of customer experience that increases loyalty among the most profitable customers.
[March 2, 2007, 0:00]
Going Beyond CRM To Strengthen Customer Loyalty And Improve Revenue: Ensure That The Value Chain Is Working Efficiently
White Papers Executives seeking to build customer loyalty, improve market agility, and manage their brands across global markets are finding that customer experience management offers both a solution to address the challenges of today and a platform to improve...
[July 25, 2006, 3:16]
Break Down Internal Barriers, Boost Revenue And Customer Loyalty
White Papers Lack of customer loyalty, delivering product to meet demand and the convergence of channels (e.g.the graying line between "retailer" and "manufacturer") are frequent sources of frustration, excess cost and diminished profits.
[August 3, 2007, 10:31]
Nykredit Improves Cross-Selling, Customer Loyalty With Siebel CRM Applications
White Papers Using Siebel CRM applications, the company has united customer and product information across multiple product silos and channels of communication. For many years, Nykredit was only known as a mortgage provider in Denmark.
[March 1, 2004, 23:00]
Sidel Develops Customer Loyalty With Microsoft
White Papers Working closely with Microsoft, it built an online sales portal that seamlessly integrates partner and customer enterprise resource planning (ERP) solutions. The Sidel group provides plastic packaging solutions for liquid foodstuffs.
[December 14, 2003, 23:00]
Customer Satisfaction = Customer Loyalty: Achieve It With Online CRM Customer Relationship Management
White Papers The Customer Relationship Management application is going to be the central repository for pertinent business communications. Real time alerts are sent directly to the Customer Service staff from the website, giving them every opportunity possible...
[July 15, 2008, 1:20]
Uncommon Practice: What Leading Companies Do To Build Customer Loyalty
White Papers However, exemplary companies know how to build profits by delivering a branded customer experience. Every day countless companies miss their opportunity to build profits. The opportunity is there, but they don't grab it.
[April 13, 2005, 3:00]
IVANS Builds Customer Loyalty And Contains Costs With Remedy
White Papers In addition to raising its customer satisfaction levels, IVANS also wanted to work pro-actively to learn more about their customers and cultivate stronger ties. IVANS selected Remedy Customer Support, which includes features such as centralized...
[September 16, 2005, 0:00]
UNICCO Maintains High Customer Loyalty With Responsive Workforce Mobility Solution
White Papers UNICCO needed to win and retain customers by enabling field force workers to provide quality management inspections; manage work orders more efficiently and respond more quickly to short-notice customer needs.
[November 10, 2006, 0:00]
Tapping Operational Data To Reduce Costs And Build Customer Loyalty: Moving Beyond Metrics To Real Answers
White Papers Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge.
[July 25, 2006, 3:16]
Boehringer Ingelheim Holland Grows Customer Loyalty Using Siebel Pharma
White Papers The Netherlands operations of this top-20 pharmaceutical corporation was saddled with a multitude of different customer information systems, which made it harder to sell and provide service for its portfolio of prescriptive medicine, consumer...
[July 24, 2006, 0:00]
