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Simply Customer Management Mobile Software 2006
Downloads Simply Customer Management is a completely autonomous module to activate on your mobile a computerized Client Management services. Burotic Client Mobile includes software for your PC and another for your mobile.
[February 15, 2006, 21:31]
Six Steps For Successfully Buying Customer And Service Management Software
White Papers This paper presents six steps service companies can take to help guide their Customer and Service Management Software (CSMS) software purchasing decisions. Service companies gain tremendous value utilizing a service management software solution.
[May 4, 2006, 10:17]
Hyperion Slashes Distribution Costs And Improves Customer Relations With Intraware's Electronic Software Distribution And Management (ESDM) Solution
White Papers However, for Hyperion, a leading provider of business performance management applications, the cumbersome and costly task of physically distributing software to more than 6,000 customers was not measuring up to its high business standards.
[August 14, 2003, 16:19]
Customer Interaction Management
White Papers suite of software applications for building loyal customers through effective customer interaction. A primary factor in both the qualitative and quantitative success of an online business is the capability to manage the complete spectrum of...
[August 14, 2003, 0:00]
Customer Experience Management (CEM) Technology: What, Why, And How Does It Work
White Papers Customer Experience Management (CEM) Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer...
[July 20, 2006, 10:30]
MySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service And Efficiency Of Field Sales Staff
White Papers One reason for Swarovski's storied success is its field staff's dedication to superior customer service. After deciding to switch to SAP software for Enterprise Resource Planning (ERP) to help support an employee base that now numbers around 16,000...
[February 9, 2008, 0:17]
Best Practices In Knowledge Management For Customer Service: Optimizing Knowledge Resources To Drive Customer Value
White Papers In support and customer service, Knowledge Management (KM) refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet evolving customer and support needs.
[July 25, 2006, 3:16]
Turkish Vehicle Firm Implements Integrated Customer Relationship Management System
White Papers Muhammet Atalay, CRM Software Development Specialist, Tradesoft, successfully managed the integration of Microsoft Dynamics CRM with the firm's AS/400 mainframe system and then tackled integration of customer and vehicle histories.
[February 9, 2008, 0:17]
Uponor Improves Customer Service And Inventory Management
White Papers Also, customer service representatives couldn’t provide customers with accurate and timely information about their orders. As Uponor Canada—a plastic pipe manufacturer—prepared to expand its warehouse operations, the company knew it needed to...
[October 22, 2003, 15:20]
IPC Delivers World-Class Customer Service With BMC Software
White Papers With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions.
[January 19, 2007, 0:00]
Xythos Customer Example: A Document Management Application
White Papers Xythos offers a customer example white paper which details how Chubb decided to integrate Xythos as its document management application. The Chubb customer example white paper is intended to provide IT managers and CTOs with an understanding of how...
[November 27, 2003, 23:40]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Papers The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. Working with IBM Business Partners KANA and Genesys, Kookmin built a...
[May 29, 2004, 1:03]
Towngas Optimizes Customer Service Capabilities With BMC PATROL Management Solutions
White Papers They choose BMC system management tools to enhance the performance of their customer information system. For the Towngas information technology department, the primary challenge was to build, manage and maintain a technical environment that...
[January 5, 2007, 0:00]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in...
[January 19, 2007, 0:00]
Master Data Management For Retail: Use Your Information To Improve Customer Experience
White Papers IBM solutions and retail industry experience help each client accelerate its progress in becoming an On Demand Business - so it can respond with flexibility and speed to virtually any customer demand, market opportunity or external threat.
[April 26, 2007, 1:00]
CheckFree Customer Care Fills The Bill With IBM E-Mail Management Solution
White Papers As CheckFree has grown, it has consistently and proactively expanded its technology infrastructure to support the various hardware and software platforms of its ever-growing customer base. CheckFree Corporation (CheckFree) is thrived by...
[August 14, 2003, 16:19]
Customer Service And Support: The Financial Services Perspective - How Service Centers Across Europe Address Operational Efficiency, Performance Management And Contact Center Technologies
White Papers Webster Buchanan Research carried out in-depth research interviews with senior executives in the European customer service arena, designed to assess the current and potential impact of technology in customer service and support.
[July 25, 2006, 3:16]
Blended Interaction Management: The Key To Loyalty And Excellent Service Through Customer Service And Support
White Papers Customer loyalty is the key to business success. However, building and maintaining customer loyalty in today's dynamic and turbulent business environment presents a formidable challenge. This paper covers the business case for maintaining customer...
[September 15, 2004, 3:00]
Customer Service And Support: The Utilities Perspective - How Service Centers Across Europe Address Operational Efficiency, Performance Management And Contact Center Technologies
White Papers Privatization across most European countries has resulted in the creation of utility groupings with diverse and complex structures, subject to stringent regulations which not only define the internal workings of the groups, but also set targets...
[July 20, 2006, 10:09]
Customer Relationship Management: Putting Customers At The Center Of The Business
White Papers CRM systems can be very effective solutions for managing sales cycles, but using current CRM point solutions will not build and manage an entire customer experience. While traditional CRM systems have lacked the ability to encompass the full realm...
[September 26, 2007, 5:15]
