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MySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service And Efficiency Of Field Sales Staff
White Papers One reason for Swarovski's storied success is its field staff's dedication to superior customer service. After deciding to switch to SAP software for Enterprise Resource Planning (ERP) to help support an employee base that now numbers around 16,000...
[February 9, 2008, 0:17]
Seamless Technologies, A BSM Certified BMC Partner, Utilizes BMC BSM Solutions To Help A Major Financial Customer Improve Service Monitoring And Ensure Availability
White Papers To resolve its customer's challenges, Seamless Technologies immediately turned to BMC for products that surpassed the competing vendors. When a leading provider of trading technology solutions to the foreign exchange trading community sought a new...
[January 19, 2007, 0:00]
Medical Lab Slashes Customer Response Times, Gains New Insight Into Service Trends
White Papers Pathology Associates Medical Laboratories (PAML) of Spokane, Washington, was doing a great job testing specimens but knew it could improve customer service. After customers complained about lengthy response times, PAML invested in customer...
[April 2, 2008, 1:02]
Business Objects Gets Global Visibility From Paris To San Jose With PeopleSoft Enterprise Service Automation
White Papers In particular, the company wanted to control project costs and increase resource efficiencies to improve customer service and enhance profitability. Challenged by management to improve its service organization, Business Objects, an Enterprise...
[April 8, 2005, 0:00]
Enterprise Large-Scale Help Desk Services With BMC Software And The Solaris OS
White Papers Data center IT help desk service management software is required for organizations of all sizes to improve customer support services and efficiencies, and to maintain high service levels. This paper discusses common support and customer service...
[November 9, 2005, 0:00]
HP OpenView Integrates POSDATA's IT Service Infrastructure
White Papers In addition, POSDATA had to integrate its service management system with existing software applications like Tivoli, Oracle OEM and Measure Wave, which contains the majority of customer data. HP's solution to POSDATA was to use HP OpenView Service...
[June 22, 2005, 0:00]
New Solution Helps Microsoft Improve Service To Employees, Business Partners
White Papers By implementing Microsoft Dynamics CRM, these teams have improved service levels, increased employee and customer satisfaction, boosted collaboration across teams, and achieved better individual and management reporting.
[April 2, 2008, 1:02]
EGC Corporation: The Value Of Real-Time Information In Today's Global Market
White Papers Business success depends on the ability to exchange information in real time and improve both internal efficiencies and customer service. Pitney Bowes Conquest multi-carrier transportation management software gives EGC the real-time shipping...
[June 10, 2005, 0:00]
Proven Steps To BPM Success
White Papers Learn from successful real-world customer experiences in applying BPM to practical business problems and discover how TIBCO's proven BPM software can help improve customer service, reduce operating costs and help meet regulatory requirement.
[November 28, 2004, 23:00]
Energy-Efficiency Firm Powers Up Business With Business Management Software
White Papers Working with Microsoft Gold Certified Partner Inscio, Current Energy implemented Microsoft Dynamics GP business management software and integrated it with Microsoft Dynamics Retail Management System and other business systems to improve cross...
[June 30, 2008, 0:54]
Energy-Efficiency Firm Powers Up Business With Business Management Software
White Papers Working with Microsoft Gold Certified Partner Inscio, Current Energy implemented Microsoft Dynamics GP business management software and integrated it with Microsoft Dynamics Retail Management System and other business systems to improve cross...
[June 11, 2008, 1:01]
Dell Affinity Project
White Papers As a result, Dell has enriched quality of customer relationship management (CRM) by creating a Dell customer system of record (code-named "Affinity"); made customer data highly available throughout the enterprise; lowered the cost of fulfillment...
[July 30, 2004, 0:00]
Ensim Corporation, Improves Customer Service With Soffront CRM
White Papers The challenge was to improve customer service even with dramatic customer growth - without incurring additional cost. The company was looking for a feature-rich and flexible CRM solution to provide the highest levels of self service, customer...
[July 11, 2006, 0:00]
Video Junky
Downloads It has features to help you improve your customer service. Special features include customer fingerprint identification, Send and Receive sms messages, built-in media player for playing trailers, 100 free trailers, Access your video store remotely.
[January 30, 2007, 20:16]
SAP Business Communications Management Helps Streamline Customer Service And Cut Costs
White Papers The new, operator-independent system enables Pension Fennia to improve customer service, streamline employee communication, and reduce costs. With the old system, customer service administration was tedious and time-consuming.
[February 9, 2008, 0:17]
Leading Pay-TV Company Runs One Of Europe's Largest IP-Based Call Centers With SAP Software
White Papers Germany and Austria's leading pay-TV company, Premiere AG, handles around 17 million customer calls every year. To improve service efficiency - and maintain its number one position - Premiere decided to restructure its call center architecture.
[February 9, 2008, 0:17]
Better Customer Relationship Management To Accelerate Growth
White Papers A QIAGEN management team, which involved senior executives at QIAGEN headquarters in Europe as well as the U.S.strongly believed that CRM would significantly improve the ability of QIAGEN personnel to sell additional product and provide enhanced...
[January 23, 2007, 0:00]
MySAP SRM And MySAP CRM Help A Leading Motorclycle Maker To Streamline Its Transactions With Suppliers And Dealers
White Papers Hero Honda opted for the powerful self-service features of mySAP Supplier Relationship Management (mySAP SRM), plus the e-commerce capabilities of mySAP Customer Relationship Management (mySAP CRM). To improve information exchange with its many...
[December 6, 2005, 0:01]
Ventana Research Improves Customer Service, Saves Time, Money Using Soffront CRM
White Papers Ventana Research is using Soffront CRM as a hosted ASP service to improve customer service, save time, and analyze sales/marketing procedures more effectively. Ventana Research is the preeminent research and advisory services firm, helping clients...
[July 11, 2006, 0:00]
Delivering Greater IT Business Value Through Innovative Support Tools
White Papers Touchpaper, an independent software vendor based in the United Kingdom, has created the IT Business Management (ITBM) suite to increase help desk efficiency, drive growth, and improve customer satisfaction.
[May 22, 2007, 1:00]
