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Increasing Customer Value By Integrating Data Mining And Campaign Management Software
White Papers However, merely identifying your best prospects is not enough to improve customer value. You must somehow fit your Data Mining results into the execution of marketing campaigns that enhance the profitability of customer relationships.
[December 17, 2003, 23:00]
Customer Relationship Management - An Introduction
White Papers Customer Relationship Management entails all aspects of interaction a company has with its customer, whether it is sales or service related; it starts with the foundation of relationship marketing. CRM is a systematic approach towards using...
[February 1, 2007, 23:00]
MySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service And Efficiency Of Field Sales Staff
White Papers One reason for Swarovski's storied success is its field staff's dedication to superior customer service. After deciding to switch to SAP software for Enterprise Resource Planning (ERP) to help support an employee base that now numbers around 16,000...
[February 8, 2008, 23:00]
MLM Customer Relationship Management System
Downloads Distributor / Customer database. Extended Distributor / Customer information. Unlimited Distributor / Customer comments or notes. Distributor / Customer call reminder Distributor / Customer birthday reminder.
[March 21, 2008, 21:31]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Papers The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. Working with IBM Business Partners KANA and Genesys, Kookmin built a...
[May 29, 2004, 0:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions.
[January 18, 2007, 23:00]
Towngas Optimizes Customer Service Capabilities With BMC PATROL Management Solutions
White Papers They choose BMC system management tools to enhance the performance of their customer information system. For the Towngas information technology department, the primary challenge was to build, manage and maintain a technical environment that...
[January 4, 2007, 23:00]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in...
[January 18, 2007, 23:00]
Blended Interaction Management: The Key To Loyalty And Excellent Service Through Customer Service And Support
White Papers Customer loyalty is the key to business success. However, building and maintaining customer loyalty in today's dynamic and turbulent business environment presents a formidable challenge. This paper covers the business case for maintaining customer...
[September 15, 2004, 0:00]
Rate Your Need For A Contact & Customer Management Solution
White Papers is used as the representative contact and customer manager for many of the scenarios described. If the business requires only minimal, isolated contact data and the ability to schedule basic appointments and to-do items, then a Personal Information...
[January 10, 2007, 23:00]
Customer Relationship Management (CRM) Implementation Success Story
White Papers The Client is a worldwide leader in software, services and solutions which help people and businesses realize their full potential. The Client's Human Resources (HR) staff was in need of a centralized contact management application which allowed...
[July 24, 2006, 0:00]
DLJ Direct Distributes Business-Critical Customer Software With Marimba's Castanet
White Papers DLJdirect MarketSpeed 3.0 is one of the brokerage industry's premier investment management and online trading software applications. DLJdirect, Inc.implemented Castanet to distribute a software package and subsequent updates over the Web.
[June 8, 2005, 0:00]
Men's Wearhouse Improves Service Levels For Customer Using BMC Software
White Papers BMC Software Professional Services helped the Enterprise Management Services Group install and roll out the PATROL products. However, the Enterprise Management Services group faced many challenges delivering service to its customers.
[October 11, 2003, 0:00]
HP Services Uses AMP Software To Manage Customer's Wi-Fi Networks In Europe
White Papers After testing several solutions, HP selected the AirWave Management Platform wireless network management software to deliver their managed service offering. Hewlett-Packard Service Delivery Networks provides highly skilled network management...
[February 7, 2006, 23:00]
Electronic Document Management Improves Efficiency And Customer Satisfaction
White Papers IBM Global Business Services designed and implemented a robust new electronic document management system using Captiva Input Accel software and IBM Content Manager archive software. Berufsgenossenschaft Nahrungsmittel und Gaststatten (BGN) is the...
[December 2, 2007, 23:00]
LVM Realizes Rapid Time To Value In Deploying Customer Services Using Tivoli Software From IBM
White Papers A robust security and systems management environment and integrated access management solution was provided. LVM-Versicherungen is one of the top 20 insurance groups in Germany and the fourth- largest German car insurer.
[March 29, 2005, 0:00]
Sparkassen Informatik Improves System Availability And Customer Service With Remedy And BMC Software
White Papers Sparkassen Informatik combined the power and flexibility of the Remedy Service Process Management platform, Action Request System (AR System) with the real-time monitoring and reporting capabilities of BMC PATROL to bring OSPlus from concept to...
[September 16, 2005, 0:00]
Web Content Management Powers Highly Successful Partner, Customer, And Employee Portals
White Papers McDATA is the expert provider of hardware, software, and services that enable partners and customers around the world. Prior to leaving EMC, McDATA focused exclusively on engineering and "OEMing" its products.
[March 4, 2005, 23:00]
Improving Customer Satisfaction And Business Performance Through Online Contract Management
White Papers PeopleSoft is a global supplier of enterprise application software, including e-business and analytic applications, for business, education, and government. Until recently, copies of executed PeopleSoft contracts were maintained only on paper.
[May 24, 2005, 0:00]
Remedy Customer Practices - Managing Change In The Real World: A Study Of Remedy Customers And Their Experience With IT Change Management
White Papers This paper discusses some of the key issues that help illustrate how change management can impact the IT organization and how the studied customers addressed these issues. IT organizations in virtually every industry are striving to implement a...
[September 15, 2004, 0:00]
