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Simply Customer Management Mobile Software 2006
Downloads Simply Customer Management is a completely autonomous module to activate on your mobile a computerized Client Management services. Burotic Client Mobile includes software for your PC and another for your mobile.
[March 3, 2006, 6:39]
Six Steps for Successfully Buying Customer and Service Management Software
White Papers This paper presents six steps service companies can take to help guide their Customer and Service Management Software (CSMS) software purchasing decisions. Service companies gain tremendous value utilizing a service management software solution.
[January 31, 2009, 6:48]
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
White Papers The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change...
[June 12, 2009, 1:20]
Customer Experience Management (CEM) Technology: What, Why, and How Does It Work
White Papers Customer Experience Management (CEM) Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer...
[July 20, 2006, 10:30]
Best Practices in Knowledge Management for Customer Service: Optimizing Knowledge Resources to Drive Customer Value
White Papers In support and customer service, Knowledge Management (KM) refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet evolving customer and support needs.
[July 25, 2006, 3:16]
Turkish Vehicle Firm Implements Integrated Customer Relationship Management System
White Papers Muhammet Atalay, CRM Software Development Specialist, Tradesoft, successfully managed the integration of Microsoft Dynamics CRM with the firm's AS/400 mainframe system and then tackled integration of customer and vehicle histories.
[February 9, 2008, 0:17]
mySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service and Efficiency of Field Sales Staff
White Papers One reason for Swarovski's storied success is its field staff's dedication to superior customer service. After deciding to switch to SAP software for Enterprise Resource Planning (ERP) to help support an employee base that now numbers around 16,000...
[February 9, 2008, 0:17]
Revolution Software Drives Customer Service and Savings for Harrigan & Keira Ford
White Papers Australia's oldest Ford dealership, Harrigan Ford at Wollongong wanted to improve the standard of customer care while streamlining administration processes and increasing the effectiveness of marketing efforts.
[January 9, 2009, 0:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions.
[January 19, 2007, 0:00]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in...
[January 19, 2007, 0:00]
Master Data Management for Retail: Use Your Information to Improve Customer Experience
White Papers IBM solutions and retail industry experience help each client accelerate its progress in becoming an On Demand Business - so it can respond with flexibility and speed to virtually any customer demand, market opportunity or external threat.
[April 26, 2007, 1:00]
Customer Resource Management and Marketing for the Cellular Retailer: How CellularManager Is Helping to Improve Success
White Papers Cellular retailers need software that can effectively manage their business every step of the way, from one store to hundreds of stores, from inventory to marketing. By using a web-based CRM and marketing solution, cellular retailers can...
[February 24, 2006, 0:01]
Customer Relationship Management (CRM) Implementation Success Story
White Papers The Client's Human Resources (HR) staff was in need of a centralized contact management application which allowed candidates and roles to be universally tracked. The application needed to provide contact management across several independent...
[July 24, 2006, 0:00]
Electronic Document Management Improves Efficiency and Customer Satisfaction
White Papers IBM Global Business Services designed and implemented a robust new electronic document management system using Captiva Input Accel software and IBM Content Manager archive software. Berufsgenossenschaft Nahrungsmittel und Gaststatten (BGN) is the...
[December 3, 2007, 0:01]
Accountancy Provider Transforms Customer Service With Business Management Solutions
White Papers Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight.
[November 19, 2009, 0:21]
IT Firm Uses Software-Plus-Services Approach, Saves Customer $1.2 Million
White Papers Infusion built an online "Journey management product" for Travelport using Microsoft Virtual Earth and Windows Live technologies, which were integrated onsite with Office Outlook and Windows Mobile. As an early adopter of emerging technologies...
[May 30, 2009, 1:19]
New NetSuite version imminent
News NetSuite, a provider of hosted customer relationship management software, plans to debut an updated version of its services Thursday that aims to give users more powerful tools to sort data. Zach Nelson, NetSuite's chief executive, contends that...
[October 14, 2004, 9:50]
Microsoft puts CRM on the desktop
News Microsoft plans to move further into the customer relationship management software market with a new desktop tool slated to ship later this year. The software will bolster the company's move into customer relationship management (CRM) by providing...
[February 25, 2003, 8:37]
SAP launches hosted CRM package
News SAP launched its hosted customer relationship management software service on Thursday, moving the business software applications giant into an arena that is becoming increasingly crowded. With the addition of Siebel, Oracle is now the undisputed...
[February 3, 2006, 11:30]
Microsoft delays CRM release
News Microsoft said on Wednesday that it plans to delay until next year the release of its new customer relationship management software, which it had slated for release by the end of the year. Microsoft CRM, or MSCRM, is Microsoft's first foray in the...
[December 19, 2002, 10:48]
