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Customer Relationship Management: 10 Steps to Success
White Papers Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. This paper explains 10 steps to the success of customer...
[January 19, 2007, 0:00]
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
White Papers Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers retain existing ones and maximize their...
[January 11, 2007, 0:00]
A White Paper on CRM ( Customer Relationship Management)
White Papers In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. However, the focus has always been to sell the products or services, as opposed to focusing on Customer Retention.
[May 4, 2009, 6:37]
Customer Relationship Management: The Winning Strategy in a Challenging Economy
White Papers While there is no magic pill or panacea, customer relationship management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times.
[September 24, 2009, 9:17]
Development Strategies for Customer Relationship Management Solutions
White Papers As companies work towards optimizing revenue, profitability and providing customer satisfaction, many companies are beginning to look towards Customer Relationship Management (CRM) as a strategy to reach these goals.
[July 20, 2006, 10:04]
mySAP Customer Relationship Management: Solution Overview
White Papers Moving beyond traditional customer relationship management functionality, SAP innovations and unmatched industry expertise are setting new standards for the way companies connect with their customers and partners.
[July 25, 2006, 3:16]
Andrew Corporation: The mySAP Customer Relationship Management Application Unifies Customer Tracking and Sales Pipelines
White Papers This case study highlights the reasons Andrew implemented the mySAP Customer Relationship Management application to address these and other customer-tracking problems. See how mySAP Customer Relationship Management is helping Andrew's regional...
[July 25, 2007, 14:10]
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
White Papers This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore...
[July 31, 2008, 13:27]
SAP Safe Passage Through Uncertain Times Webcast - mySAP Customer Relationship Management
White Papers In this webcast, the viewer will discover how mySAP Customer Relationship Management (mySAP CRM) enables a safe, reliable, customer-centric solution that delivers value to each customer. The viewer will also learn about the offering from SAP that...
[July 14, 2006, 0:00]
mySAP Customer Relationship Management Enables Brewery to Provide Better Service and Gain a Competitive Edge
White Papers To gain this control, it implemented mySAP Customer Relationship Management. Sociedade Central de Cervejas, Portugal's second-largest brewery, needed better control of its customer servicing system. The solution brought the company's customer...
[November 28, 2005, 23:00]
Heat and Control, Inc. Standardizes Critical Sales Cycle With On Demand Customer Relationship Management Solution
White Papers It was this philosophy that launched the company on a search for an integrated Customer Relationship Management (CRM) system. The company implemented Oracle's Siebel CRM On Demand to boost internal efficiencies in its sales, marketing, and customer...
[January 23, 2007, 0:00]
SAP Solution Manager and SAP Consulting - A Powerful Combination for an Ambitious Customer Relationship Management (CRM) Project at Leading Global Company
White Papers It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and enlisted the help of SAP Consulting.
[September 14, 2007, 1:00]
ELM Resources Improves Customer Service and Sales Force Effectiveness With Hosted Customer Relationship Management Solution
White Papers The challenge was to create a scalable Customer Relationship Management (CRM) system to accommodate future growth. ELM Resources wanted to improve their ability to analyze customer service delivery to drive continuous improvement.
[January 23, 2007, 0:00]
Ecuador Bank Boosts Business With Customer Relationship Management Tool
White Papers Banco de Guayaquil, a leading private bank in Ecuador, wanted to offer a more personalized service to its 1.3 million clients by adopting a Customer Relationship Management (CRM) system. It chose Microsoft Dynamics CRM version 1.2, to better align...
[December 2, 2008, 23:00]
Need for a Single, Integrated Global Pipeline Drives Adoption of mySAP Customer Relationship Management
White Papers As a solution the company deployed mySAP Customer Relationship Management (mySAP CRM), SAP NetWeaver Portal Component and SAP NetWeaver Business Intelligence component. The challenge was to provide more accurate pipeline information and present a...
[September 14, 2007, 1:00]
mySAP Customer Relationship Management Helps Leading Financial Institution Automate Its Sales and Account Origination Processes
White Papers The company deployed mySAP Customer Relationship Management. Headquartered in Hamelin, BHW Bausparkasse AG is the second largest private building and loan institution in Germany, generating more than ?
[September 14, 2007, 1:00]
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
White Papers Determining the right customer relationship management (CRM) solution out of those available today can be daunting. Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build...
[August 10, 2009, 13:50]
IT Services Company Banks on Power of mySAP Customer Relationship Management
White Papers The company decided to replace its heterogeneous customer service systems and chose the mySAP Customer Relationship Management mySAP CRM) solution to provide seamless support for its business processes.
[September 14, 2007, 1:00]
Brother Deploys mySAP Customer Relationship Management to Enhance Customer Relations
White Papers In order to enhance customer relationships, the company deployed mySAP Customer Relationship Management (mySAP CRM) and SAP Business Information Warehouse (SAP BW), a component that is now found in SAP Business Intelligence.
[November 28, 2005, 23:00]
Linking Employee Relationship Management to Customer Relationship Management
White Papers This paper explains why each of these activities must be part of an organization's Employee relationship management (ERM) strategy and shows how customer satisfaction over the long term critically hinges on high levels of employee satisfaction.
[January 8, 2008, 2:41]
