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International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Papers Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. But sales and inventory transactions it conducted with its largest customer weren't very high-tech.
[July 25, 2009, 1:18]
Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
White Papers Finally, this paper reviews the specific usability improvements contained in Oracle's PeopleSoft Enterprise Service Solution 8.9 and how they can increase profits in your contact center and positively impact customer satisfaction levels, employee...
[August 4, 2005, 6:00]
St.George Bank Saves Costs and Enhances Staff and Customer Satisfaction Using Avaya Interaction Centre
White Papers St.George values its customers and focuses all its technology around ways to improve customer satisfaction. Avaya designs communication solutions which keep the end customer in mind. St.George Group is Australia's fifth largest bank.
[April 28, 2007, 1:00]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in...
[January 19, 2007, 0:00]
POWEO Streamlines Business Processes to Improve Customer Satisfaction
White Papers The challenge was to place customer relations at the heart of business processes and capitalize on customer knowledge to increase customer satisfaction, and improve customer loyalty. POWEO implemented Oracle's Siebel Customer Relationship...
[October 11, 2008, 1:01]
Optician Enhances Customer Satisfaction With New Business Intelligence Solution
White Papers To ensure customer satisfaction and retain existing clients, it worked with a legacy Business Intelligence (BI) Query and Reporting solution. One of the leading British opticians, Dollond & Aitchison (D&A), operates in an increasingly competitive...
[January 1, 2007, 0:00]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Papers To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Since deploying it, customer service has improved markedly while the sales process has been structured and standardized...
[September 21, 2009, 0:00]
Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC
White Papers Looking to enhance service quality and customer satisfaction, Tianjin Mobile Communications Co. Ltd.turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation...
[January 5, 2007, 0:00]
Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
White Papers Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve performance, increase profitability and raise customer satisfaction.
[August 25, 2004, 10:33]
National University of Singapore's New Help Desk Solution Leads to Fewer Calls, Higher Customer Satisfaction
White Papers With the SPOC solution, NUS has improved service quality and obtained consistently excellent customer satisfaction levels. The National University of Singapore (NUS) already had a well-developed IT infrastructure to support its students and faculty.
[October 20, 2006, 0:00]
ELDIM S.A. Increases Customer Satisfaction by 30% in Two Years
White Papers Deployed in only one month, Siebel CRM Professional Edition has enabled ELDIM to increase customer satisfaction and staff productivity by 30% in two years, as well as increase sales and marketing effectiveness.
[January 23, 2007, 0:00]
Enterasys Improves Customer Satisfaction Levels by 5% While Lowering Service Costs
White Papers The company, headquartered in Andover, Massachusetts, had made customer satisfaction a top priority. Like any other company, Enterasys wanted lower costs while improving all its customer-related services.
[July 18, 2006, 0:00]
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
White Papers Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
[April 8, 2009, 15:54]
Optimizing Data Center Operations for Greater Service Availability and Higher Customer Satisfaction
White Papers In order to improve contribution margins from these offerings and achieve higher customer satisfaction, these data centers need to be optimally operated to economize costs while providing highly available services.
[April 26, 2006, 0:00]
Why you should forget about customer satisfaction
News Most IT departments I encounter say "customer satisfaction" is among their key goals. People striving for customer satisfaction tend to think of a customer as someone who's involved in a transaction, someone standing in a checkout line making a...
[March 30, 2005, 11:10]
Why you should forget about customer satisfaction
Talkback your article on customer satisfaction reminds me of when I changed barbers for my haircuts. Bottom-line, customer satisfaction depends upon the feeling of being serviced and not screwed. The first Barber still cut my hair, but began neglecting...
[March 30, 2005, 23:32]
Zurcher Kantonalbank Improves Customer Satisfaction and Increases Share of Wallet
White Papers These included the need to maximize customer satisfaction and loyalty, comply with new banking regulations, and provide seamless interchannel communication. As a result, the bank had a fragmented view of its customers, which made it difficult to...
[October 6, 2006, 0:00]
Dell 2.0 to focus on customer satisfaction
News Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". We made a decision six to 12 months ago because we weren't pleased with our internal and external customer...
[September 13, 2006, 13:05]
Best Practices for Translating Customer Satisfaction into Revenue
White Papers Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
[November 9, 2009, 10:40]
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
White Papers To improve customer communications, retention, and satisfaction, Volkswagen chose the mySAP Customer Relationship Management (mySAP CRM) solution. The company wanted to make changes in customer behavior and departmentalized internal structure.
[September 14, 2007, 1:00]
