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International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Papers Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. But sales and inventory transactions it conducted with its largest customer weren't very high-tech.
[July 25, 2009, 1:18]
Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
White Papers Finally, this paper reviews the specific usability improvements contained in Oracle's PeopleSoft Enterprise Service Solution 8.9 and how they can increase profits in your contact center and positively impact customer satisfaction levels, employee...
[August 4, 2005, 6:00]
RFID Solutions: Parking Optimization and Customer Satisfaction
White Papers The answer to these questions will provide insight on how parking lots are currently being used and possible methods to create higher profit margins and better customer satisfaction. This paper presents a capstone project that has designed and...
[April 14, 2009, 0:00]
ELDIM S.A. Increases Customer Satisfaction by 30% in Two Years
White Papers Deployed in only one month, Siebel CRM Professional Edition has enabled ELDIM to increase customer satisfaction and staff productivity by 30% in two years, as well as increase sales and marketing effectiveness.
[January 23, 2007, 0:00]
BT and NTL get wooden spoon for customer satisfaction
News ISPs by overall customer satisfaction If you're a customer of BT or NTL, you're most likely to be suffering from a lack of warm and fuzzy feelings towards your provider. How much do you love your ISP?
[May 5, 2006, 15:55]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Papers To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Since deploying it, customer service has improved markedly while the sales process has been structured and standardized...
[September 21, 2009, 0:00]
Consultant Improves Customer Satisfaction With Service and Support Plans
White Papers The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both staff and customers current with evolving technology.
[March 3, 2009, 23:00]
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
White Papers To improve customer communications, retention, and satisfaction, Volkswagen chose the mySAP Customer Relationship Management (mySAP CRM) solution. The company wanted to make changes in customer behavior and departmentalized internal structure.
[September 14, 2007, 1:00]
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
White Papers Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
[April 8, 2009, 15:54]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in...
[January 19, 2007, 0:00]
POWEO Streamlines Business Processes to Improve Customer Satisfaction
White Papers The challenge was to place customer relations at the heart of business processes and capitalize on customer knowledge to increase customer satisfaction, and improve customer loyalty. POWEO implemented Oracle's Siebel Customer Relationship...
[October 11, 2008, 1:01]
The Process of Customer Satisfaction
White Papers All call centre businesses have an emphasis on service delivery in their mission statements, citing customer satisfaction as a key element of the companies objectives. The nature of the call centre business entails a fair degree of customer...
[August 14, 2003, 0:00]
Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
White Papers Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve performance, increase profitability and raise customer satisfaction.
[August 25, 2004, 10:33]
Optician Enhances Customer Satisfaction With New Business Intelligence Solution
White Papers To ensure customer satisfaction and retain existing clients, it worked with a legacy Business Intelligence (BI) Query and Reporting solution. One of the leading British opticians, Dollond & Aitchison (D&A), operates in an increasingly competitive...
[January 1, 2007, 0:00]
National University of Singapore's New Help Desk Solution Leads to Fewer Calls, Higher Customer Satisfaction
White Papers With the SPOC solution, NUS has improved service quality and obtained consistently excellent customer satisfaction levels. The National University of Singapore (NUS) already had a well-developed IT infrastructure to support its students and faculty.
[October 20, 2006, 0:00]
Dell 2.0 to focus on customer satisfaction
News Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". We made a decision six to 12 months ago because we weren't pleased with our internal and external customer...
[September 13, 2006, 13:05]
Zurcher Kantonalbank Improves Customer Satisfaction and Increases Share of Wallet
White Papers These included the need to maximize customer satisfaction and loyalty, comply with new banking regulations, and provide seamless interchannel communication. As a result, the bank had a fragmented view of its customers, which made it difficult to...
[October 6, 2006, 0:00]
Systems Integrator Is Driving New Business Using Customer Satisfaction Index
White Papers By using the Microsoft Customer Satisfaction Index service, the company has avoided the time and cost of building an online tool for tracking customer satisfaction and monitoring service levels. Technology Associates International, a specialist in...
[March 3, 2009, 23:00]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Papers The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S.firms shows that the use of CRM...
[January 11, 2007, 0:00]
Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC
White Papers Looking to enhance service quality and customer satisfaction, Tianjin Mobile Communications Co. Ltd.turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation...
[January 5, 2007, 0:00]
