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SugarCRM Hopes Support Will Sweeten Open-source Package
News The five-month-old company, based in Cupertino, California, makes a program called Sugar Sales that's designed to help companies coordinate sales opportunities and customer service. The free application is comparable to pay-to-licence applications...
[September 7, 2004, 13:55]
Who Has Contributed Most To UK Technology?
News Make your nominations on the awards Web site, where you can also make suggestions for the Customer Service and Support of the Year award. The business category has CIO of the Year, Integrator of the Year, and Customer Service and Support of the Year.
[July 8, 2004, 16:30]
Problems Cloud Apple's Best-Ever Sales Performance
Blog The service appealed to me, as I thought it would help me build on my customer database when travelling and help keep in sync an iPhone, MacMini and Macbook Air. Cut to another 12 days and this slickly advertised mobile sync and digital life...
[July 23, 2008, 14:51]
Passport Hits Industry Barriers
News The only sign of Passport at auction site eBay, touted as an initial backer of the service, is hidden deep within a customer support index. Passport use is limited to Microsoft-owned sites and a handful of close partners, thanks to a combination of...
[March 23, 2004, 11:45]
CRM Helped BA Survive Strike Action
News RightNow specialises in customer service and marketing applications but recently launched a sales support product. Salesforce.com has up till now been focused on sales-side applications but recently announced a customer-support product.
[February 22, 2006, 14:10]
HP OpenView Initiative Takes Management To Next Level
News The OpenView Service Desk V 4.0 release, meanwhile, has been enhanced to allow service providers to take incidents and relate them to an individual customer's service-level agreement. The OpenView support services group has also enhanced its eCare...
[June 14, 2001, 10:26]
Barclays Offers Free F-Secure AV Software
News Barclays says it chose to give the contract to F-Secure primarily due to its response times in pushing out signatures for new malware, and because of "high levels of customer service and support". It's a two-year agreement to provide cover and...
[May 26, 2006, 16:15]
Anti-spam Tool Brings MSN Under Fire
News Microsoft admitted that it was concerned that the filter adopted this week might affect customer service. A recent example forced AT&T to pledge an internal crackdown on the contracts, which would violate its stated customer policies.
[April 9, 2001, 11:54]
Dell Looks To Serve Small Fry
News With the new help desk, if a customer were to ask a detailed question about Excel, for instance, Dell would provide the answer instead of forcing the person to hang up and call Microsoft's customer support number.
[December 9, 2002, 9:37]
Tesco Puts Broadband In Trolley
Talkback I live in the same town as the e7even customer support center. I'm a customer, my thoughts on the service my acquaintences and I are receiving are very relevant and should be even more so to the Cust.
[February 1, 2006, 15:25]
IBM Redefines Its Lotus Family
News For example, a company doing in-house software development can link instant messaging software to Siebel Systems CRM (customer relationship management) software, enabling a customer service agent using Siebel to converse with customers via instant...
[January 28, 2002, 14:24]
JBoss Selects Supportforce To Manage Customer Service Operations, Saves $125,000 In First Year
White Papers JBoss, Inc.the Professional Open Source company, has selected Supportforce to easily manage and share customer service and support information throughout the JBoss Services organization for the provision of JBoss Professional Support.
[July 18, 2006, 0:00]
Egypt-Based Pharmaceutical Supplier Grows Business With New IT Environment
White Papers Experiencing rapid growth, the company looked at ways of improving its IT infrastructure to improve customer service and support business expansion. Based on process enhancements, it predicts business growth of 30 per cent in the next year.
[December 19, 2007, 0:01]
I DRIVE SAFELY!: Traffic School Gets Drivers Back On The Road Safely With Avaya Solution
White Papers The company was faced with increased demand for its services in states across the country - customer inquiries are projected to grow year-over-year by at least 20 percent - and Service Level Agreements with many states that required "24x7x365...
[April 24, 2007, 1:00]
CVC Turismo Adopts A Robust Database Infrastructure To Better Serve 2 Million Clients And Increase Growth
White Papers CVC Turismo implemented Oracle Database 10g to improve CVC Turismo's ability to manage and access vast quantities of data to support high customer demand as well as automated processes to reduce by 30% the costs associated with the sales and...
[April 30, 2008, 1:02]
SAP Case Study: AstraWorld
White Papers AstraWorld was established in 2002 to provide value-added after sales service through a membership program that pays attention to both the customers' dynamic lifestyle and their motoring needs, to achieve the highest customer loyalty.
[February 20, 2008, 0:02]
Misys Anticipates Full ROI On Salesforce Service & Support In Less Than 12 Months
White Papers This approach to service was insufficient to support the needs of a growing, dynamic, and increasingly demanding customer base. Misys implemented Salesforce Service & Support to all customer support specialists in 10 countries to create a single...
[July 18, 2006, 0:00]
LVM Utilises IBM Solution To Ensure Safe, Secure Insurance Services
White Papers These considerations impose an absolute requirement that considerations concerning security and data protection are of paramount importance in the construction of IT customer support systems. In order to achieve its aims, LVM sought the assistance...
[August 14, 2003, 16:19]
New Mobile Solution Improves Distribution Efficiency For Snack Food Manufacturer
White Papers Features such as bar code scanning, support for direct exchange of data, and fast startup and synchronization are enhancing customer service and increasing productivity for the company's 1,400 DSD salespeople, while the ability to change business...
[July 3, 2008, 1:01]
GoToAssist 7.0: Remote Support Made Easy
White Papers It explores why this industry-leading remote-support solution is a "must have" for your business and the opportunities it can offer to increase ROI, reduce operational costs, and allow you to provide better service to both internal and external...
[December 5, 2006, 11:57]
