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Customer Service Internet Banking Application Suite
White Papers At the same time, the solution delivers the back-end support financial institutions need to maximize customer relationships and Return On Investment (ROI). This solution provides financial institutions with an optimized e-Finance engine, based on a...
[October 6, 2006, 1:00]
Customer Service Excellence
White Papers New applications maximize interactions to ensure superior customer service while enabling quality assurance and optimized workforce performance. Customers need round-the-clock access to bank services.
[May 24, 2005, 0:00]
The Forrester Wave: Customer Service Software Solutions, Q4 2008
White Papers Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups: interaction-, process-, and record-centric.
[March 1, 2009, 0:24]
Customer Service Takes Off at Finnair With e-Business on Demand
White Papers IBM is helping Finnair move to a digital service chain that enables every customer contact to become more personalized, available as a record and integrated with related records. Estimating that more than half of its passengers will soon be using...
[November 10, 2006, 0:00]
Customer Service Portals With BEA and Documentum
White Papers And now you can provide a superior customer service experience and lower your costs at the same time - with Customer Service Portal solutions from BEA and Documentum. This webcast features an in-depth case history, live demo, and a review of the...
[July 12, 2005, 0:00]
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
White Papers Today, Raymond James offers a powerful solution that enhances customer service, helps ensure regulatory compliance, and integrates easily with the business tools its Advisors use every day. Because 80 percent of these Advisors are independent...
[September 6, 2007, 1:00]
Professional Services Company Improves Its Customer Service and Reduces Call Volume
White Papers CROSSMARK's customer service tracking system, composed of isolated notes in a proprietary event-logging application, served only the most basic needs of the customer service representatives. With this information, CROSSMARK was able to provide...
[September 6, 2007, 1:00]
Dell Computers Help Brad Marshall Homes Increase the Mobility of Field Workers, Enhance Customer Service, and Accelerate Projects by an Estimated 20 Percent
White Papers For custom home building company Brad Marshall Homes, providing outstanding customer service is the top priority. Brad Marshall Homes wanted to enhance customer service and increase the efficiency of the building process as well as decrease...
[June 18, 2009, 14:52]
Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
White Papers In order to provide prompt, high-quality customer service they require a large staff of financial specialists. Genworth Financial, Inc.is a global company with over 15 million customers. They needed a communications solution that would enable them...
[November 4, 2008, 0:01]
Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
White Papers Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Tune into this webcast to learn how Opal quickly and successfully delivered their customer...
[February 19, 2008, 5:51]
Brother, Can You Spare a Part - Meet Targeted Customer Service Levels and Lower Inventory Costs
White Papers The attendee will learn how to increase the profitability of service parts operations through accurate forecasting, optimize inventory and reduce costs, while improving customer satisfaction, and understand the benefits that best-in-class...
[April 28, 2007, 1:00]
Swedish IT Agency on Track With Virtualization Solution That Boosts Customer Service
White Papers It is also providing better customer service by hosting non cluster aware applications as virtual machines in a virtualized clustered environment. Banverket ICT (Information and Communication Technology) is the IT and communications services...
[November 7, 2008, 0:01]
Knowledge Management for Customer Service: Ingredients for Success
White Papers As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. A key enabler, it allows businesses to use their knowledge assets to provide better customer service.
[September 2, 2008, 7:35]
Technology Investment Helps Communications Firm Provide Superior Customer Service
White Papers As a company that serves its customers 24 hours a day, 7 days a week, SingTel MSB needed a solution that would fulfil its aggressive goal of responding to customer service calls within two days. As a result of its CRM solution, SingTel MSB has...
[January 11, 2007, 0:00]
Momentum Webcast: Connecting People and Business: Delivering Responsive Customer Service With the 2007 Microsoft Office System (Level 100)
White Papers Many businesses spend much more to attract new customers than to keep existing ones; successful customer service departments are key to successful businesses. It shows how to enable service teams to quickly resolve complex customer issues, upsell...
[September 6, 2008, 1:01]
Bank Improves Customer Service Using Sun Ray Technology
White Papers The bank wanted to maximize effectiveness of bank consultants and improve customer service, minimize capital expenditures and operating costs and integrate and simplify IT administration for complex desktop environment.
[June 2, 2006, 0:00]
World-Class Dental Practice Ensures Exceptional Customer Service
White Papers As one of the UK's leading private dental practices, Hospital Lane Dental Clinic knew its customer service had to be nothing less than excellent to attract and retain patients. The Clinic wanted to upgrade its telephony equipment to coincide with...
[June 25, 2008, 1:01]
Medical Instruments Leader Uses Distributed Web Services to Deliver State-of-the-Art Customer Service
White Papers Already known for its outstanding customer service, a leading medical instruments manufacturer wanted to raise the service bar even higher. Intel-based infrastructure at DPC and its customer sites provides a flexible, scalable foundation for the...
[June 7, 2006, 0:00]
Leading European Telecom Company Streamlines Customer Service With Digital Mailroom
White Papers With its emphasis on customer service, Bouygues Telecom undertook an initiative to improve customer service quality and increase the productivity of the customer service staff. The customer service center receives an average of 100,000 letters per...
[June 25, 2008, 1:01]
Manufacturer/Distributor Turns to Cabinet NG for Improved Customer Service and HR Employee Record Automation
White Papers Jones Stephens Corp.knew it needed to eliminate paperwork overload and automate filing of customer invoices, thereby improving the company's ability to deliver immediate and responsive customer service.
[May 16, 2009, 1:17]
