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Customer Service Excellence
White Papers New applications maximize interactions to ensure superior customer service while enabling quality assurance and optimized workforce performance. Customers need round-the-clock access to bank services.
[May 24, 2005, 0:00]
Customer Service Portals With BEA And Documentum
White Papers And now you can provide a superior customer service experience and lower your costs at the same time - with Customer Service Portal solutions from BEA and Documentum. This webcast features an in-depth case history, live demo, and a review of the...
[July 12, 2005, 0:00]
Customer Service Manager
Downloads Customer Service Manager is intended for the HVAC and HVACR industries. Powerful, easy to operate software system for storing and managing customer records, service locations, equipment data and service history.
[April 21, 2008, 8:31]
Customer Service Takes Off At Finnair With E-Business On Demand
White Papers IBM is helping Finnair move to a digital service chain that enables every customer contact to become more personalized, available as a record and integrated with related records. Estimating that more than half of its passengers will soon be using...
[November 9, 2006, 23:00]
The Nonprofit Evolution: Six Simple For-Profit Business Strategies To Improve Efficiency, Customer Service And Revenues
White Papers They are beginning to operate like their "non-loss" counterparts - focusing more on improved efficiency, increased customer service, and improved revenue performance as integral to their organisations' missions.
[August 2, 2007, 0:00]
Customer Service Center Uses JP1 To Support Remote Voucher Processing And Night Batch Processing
White Papers And supporting operation of the information system at Bandai's Customer Service Center, Bandai's point of contact with consumers, is Hitachi's JP1 integrated system operation management software. Bandai has ushered in countless hit products such as...
[June 25, 2004, 0:00]
Customer Self-Service Portals
White Papers This white paper highlights the emergence of Customer Self-service portals, its benefits and more. The demand of Self-service portals is also increasing, more and more users want interactive self-service websites to reduce the time and effort of...
[October 25, 2005, 0:00]
Customer Self-Service On Cutting-Edge Web-Based Platform
White Papers A Pivotal customer since May 2000, Centra hopes to have 80% of its customers using Pivotal's customer-facing CRM system, Pivotal CustomerHub, by the end of the year to streamline the delivery of service to its more than 600 customers.
[July 20, 2006, 0:00]
Customer Experience-Driven Service Fulfillment: Introducing The Amdocs Order-to-Activation Solution
White Papers Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person wants his or her customers to see and feel, and the cost which is needed to...
[April 13, 2007, 0:00]
Cajamar: Service-Driven Platform Cuts Costs And Enhances Customer Relationships In Banking
White Papers To remain competitive, Cajamar needs a technology platform that enables it to develop and implement new products and services - through new customer channels - quickly, seamlessly and cost-effectively.
[September 16, 2004, 0:00]
Mail Order Firm Enhances Reporting, Improves Customer Service, And Cuts Licensing Costs
White Papers As a result, information, such as customer payment arrears, was often out of date. This provides staff with current business data and helps them address customer queries more quickly. Field service staff, responsible for supporting these...
[December 31, 2006, 23:00]
Postini Earns Almost 100% Customer Renewal Rate With Self-Service Customer Portal
White Papers Postini, a company that provides integrated message management services, knows the importance of personalized customer service. Knowing there was an urgent need for change, the company developed a list of requirements that precluded adding IT staff.
[July 18, 2006, 0:00]
Stuart Maue Mitchell & James, Ltd. Improves Customer Service And Reduces Costs With Self-Service Reporting And Query Capabilities
White Papers The company wanted to improve customer service and reduce costs by enabling automated customized-reporting and ad hoc-query capabilities. A pioneer in the legal auditing field, Stuart Maue Mitchell & James, Ltd.
[December 6, 2006, 23:00]
TalkTalk Worst For Customer Service
Talkback I would certainly agree with these claims that TalkTalk was the worst for customer service. Then to make matters even worse, a few months after being turned down for a job with them I get a call from a friend who'd just switched to them, she said...
[May 12, 2008, 9:31]
AOL Customer Service Is Still A Concern
Talkback AOL customer service is nil. I could not understand them and I finished up at Good Hope Hospital Birmingham with heart palpitations due to the stress that I got due to their INDIA customer service. When I agreed to a contract for broadband I...
[July 20, 2006, 12:14]
Technology Investment Helps Communications Firm Provide Superior Customer Service
White Papers As a company that serves its customers 24 hours a day, 7 days a week, SingTel MSB needed a solution that would fulfil its aggressive goal of responding to customer service calls within two days. As a result of its CRM solution, SingTel MSB has...
[January 10, 2007, 23:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions.
[January 18, 2007, 23:00]
BellSouth Turns To Lotus Notes For Customer Service
White Papers The challenge was to offer the highest level of customer service. BellSouth developed a Lotus Notes application called Service Work Order Request Database (SWORD) to serve as a complete customer service system.
[September 11, 2004, 0:00]
Orange, TalkTalk Voted Worst For Customer Service
News Customers have voted Orange and TalkTalk the worst UK broadband providers for customer service, according to an annual survey of more than 10,500 UK residents. Fellow "free" fat-pipe provider TalkTalk, from the Carphone Warehouse, was not far...
[July 3, 2007, 9:45]
Medical Instruments Leader Uses Distributed Web Services To Deliver State-of-the-Art Customer Service
White Papers Already known for its outstanding customer service, a leading medical instruments manufacturer wanted to raise the service bar even higher. Intel-based infrastructure at DPC and its customer sites provides a flexible, scalable foundation for the...
[June 7, 2006, 0:00]
